
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Closed
AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely resolution will be quite challenging if your AT&T account is ever compromised.&nbs
Questions
• Online Account Access
I have had the same ATT account and plan for a long time. I just changed from samsung which the hotspot was working perfectly on to the new IPhone. I have the latest updates and have reset the phone. The IPhone has an ESIM.. and each time i press the Hotspot button on the phone i get the same messag
Questions
• Data & Messaging Features, Internet Tethering
Upgraded phones today and the hotspot speeds are horrible never this bad before what could be the issue btw i use hotspot to play my PlayStation i will be mid game and itll freeze and disconnect me i dont get how if i upgraded speeds are worse 😡
Questions
• Data & Messaging Features, Internet Tethering
As I do a lot of tech related stuff, I recently was trying to access some of our servers that we host that are exclusively IPv4 over a hotspot, and up until a week ago, I had no issues. What happened a week ago was a transition over to IPv6 addressing with no reverse addressing to IPv4. Is there eit
Questions
• Data & Messaging Features, Internet Tethering
I have a pre-paid AT&T plan that I use for a hotspot device (an enterprise grade cellular modem and router). I'd like to expose ports 80/443 from the modem/router. I have them forwarded from a computer that uses the hotspot device. Is it possible to get a publicly accessible IP address for a
Questions
• Phones, Tablets & Devices
UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.
Questions
• Other Phones & Devices
(Order # 22-330641825378941) I've attempted multiple times by phone (7 Attempts) as well as via chat (5 Attempts) and even going to an actual AT&T Store location (3 Separate Locations Attempted) in person to be able to be helped with returning this device and am STILL CURRENTLY STUCK WITH A CL
Questions
• AT&T Internet Equipment
I have spent 10 hours on the phone with AT&T trying to get my hotspot service set up. They FINALLY got the account set up and now they are unable to process the payment. I have tried three different cards and PayPal, none of which will process. I have contacted my bank, and indeed, the bank, the
Questions
• Account & Usage
I use the mobile hotspot for my home Internet access. Very often, especially in the evening, my browser (Chrome) hangs with the message, "Waiting for available socket." Not all tabs experience this problem at any one time. I have just started a new month of service, so I should not have hit any of t
Questions
• Data & Messaging Features, Internet Tethering
So I use both my PC and Xbox Series X for gaming with the M6Pro MR6500 Hotspot/router as I don't live near a city. Signal and speed is just fine, but what is weird, is that only 1 particular game is entirely unplayable: Ark Survival Evolved.Not lag, or anything, but I cannot join a single server. Wh
Questions
• Other Phones & Devices
bought used, did reset, and now - Sierra 754s is Sim MEP lock please unlock code send meIMEI:***could u help me with that?chat and this page https://www.att.com/deviceunlock/unlockstep1 doesnt works AT&T 3:04 PM Looks like we're having trouble connecting right now.
Questions
• Wireless Account
Hello - I have a Samsung Galaxy S4 and I'm on a Mobile Share Advantage Plan with plenty of GB left for the month. Yesterday my phone was functioning fine as a Wifi Hotspot, but today I'm getting a message that says "There is a temporary network problem that prevents the enablement of the Mobile Hots
Questions
• Samsung
MY Dell Latitude 5420 laptop will not connect to my ATT hotspot via my SE model iPhone. I have had my company try numerous fixes (download drivers, all sorts of other potential fixes, etc) and it will not connect to the network.My son's Nintendo Switch connects to the ATT hotspot.Help! No one can s
Questions
• Data & Messaging Features, Internet Tethering
Hello! I am looking for a hotspot router with 1 ethernet port for a rural household with 1 PC gamer who will need a somewhat stable connection. The Nighthawk LTE seems to fit the bill. I wanted to confirm that it is compatible with the 100GB prepaid plan I had in mind. So, I would like to order thi
Questions
• Data & Messaging Features, Internet Tethering
Hello, My mobile hotspot is super slow, even though my phone has great download and upload speed where I'm at. I have a Samsung S20 phone. I'm on the Unlimited Elite plan and I'm not even close to being throttled because of usage (I've only used 6.1GB so far this cycle). To be clear, it does work a
Questions
• Android
I recently received a Netgear M6 mobile router but can't get it to connect to the internet with either my PlayStation or Xbox. I can connect all my other devices fine (phones, computers, etc), this is only an issue when I try and connect the gaming consoles. The error message that I receive on the P
Questions
• AT&T Internet Equipment
I can connect one device to my mobile hotspot without any issue but I can't connect second device. Is there a limit on number of devices that I can connect concurrently?
Questions
• Data & Messaging Features, Internet Tethering
So i got an AT & T Prepaid 55$ RTR DATA 1 Plan and it is activated. Within the store we checked if my netgear nighthawk m1 from amazon (Europe) works. We scanned the EMEI and it showed up ok. Now i have a signal but i have the following message appearing on my netgear router "margin: 0;"&g
Questions
• Phones, Tablets & Devices
I need to unlock my Netgear Nighthawk LTE hotspot. I have moved to a place where ATT service is very spotty and I need to switch to another provider. I purchased this hotspot from Best Buy. The web-based unlock service will not allow me to proceed because it says it hasn't been in service for 6 m
Questions
• Phones, Tablets & Devices
For the past five days when I try to connect my Galaxy S10 HotSpot feature it returns "Temporary network problem". The it suggests I try again later. I would think five days of frequent retries should constitute "later". What's going on?
Questions
• Data & Messaging Features, Internet Tethering