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SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Questions

 • AT&T Fiber Account

38

0

0

Periodic WiFi Internet Dropout

My wife and I both work at home and use Webex/Teams/Zoom throughout the day. In addition we use a Streaming TV service (YouTube TV) typically in the evenings.  I also have wifi calling turned on my cell phone. What I've noticed over the last month is that we get call drop outs.  We'll

Questions

 • AT&T Internet Equipment

125

3

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

 • AT&T Internet Installation

44

1

0

Review Your ATT Order: U-Verse TV Plan Changed

Hi, I've seen a few others report this, and that it was a transaction to test if the account was active? I believe this is different. I received the email at 5am saying to review my ATT order so I clicked on it and saw the $3.50 partial charge and as usual a bunch of information, but nothing clear o

Questions

 • U-verse TV Account

42

0

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

48

2

0

Looking for Response ATT UVerse Router port

Hello I asked a question about 13 days ago regarding ATT UVerse Router. I recieved feedback from @ATTHELP and I am still waiting on a follow up reply from this person regarding My modem. Can someone review and reply to that thread please and thank you

Questions

 • AT&T Internet Equipment

21

1

0

Closed

U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!!

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Questions

 • AT&T Internet Account

49

11

0

Setting up Cisco Router behind the AT&T 3801HGV Router

Before I got new U-Verse service (Internet & TV) 2 weeks ago, I had a home network set up with a Cisco Linksys E2500 dual-band router.  I have a Dell desktop PC running Windows 7 and 10 wireless devices.I followed another forum members directions pertaining to bridging the 2Wire router and the Cisco

Questions

 • AT&T Internet Features

52.1K

21

0

0

WiFi receiver unable to connect to WAP.

Have gateway & WAP from AT&T. Gateway working cause receiver connected to it directly is working fine. However, the WiFi receiver lost connection to WAP & is no longer able to reconnect. Have followed on-screen directions from AT&T to reboot WAP & then reboot receiver but always

Questions

 • U-verse TV Equipment

82

1

0

Closed

What is the U-bar on U-verse and how do I use it?

What is the U-bar on U-verse and how do I use it?

Questions

 • Watching U-verse TV

6K

0

0

0

Freezing TV

This has been an ongoing issue for months now. I have 3 TV's in the house.  One has the primary box and the other two have the satellite boxes.  One of these satellite boxes constantly freezes the TV picture.  It'll pixelate, then freeze itself for a second of two, then resume. 

Questions

 • Watching U-verse TV

56

1

0

U-Verse HSI Serviceability (F-Case Required)

Hello, I am about to move into a new construction home within the next couple of weeks or so. There is no plant for copper or fiber on my street yet, however, the home three houses over has a pedestal in front of their home. Address doesn't show in system yet because again, it's a brand new home, al

Questions

 • AT&T Internet Installation

327

2

0

0

ATT GPON Fiber Service seems to be Redlining Service to Church

ATT provides Fiber Gpon service to 8 homes that are directly adjacent to a small non profit church yet refuses to offer the church GPON fiber service for offer 5 years. It is currently stuck with slow DSL that is not capable of supplying fast enough speeds for current usage and video streaming of l

Questions

 • AT&T Fiber Ordering

193

7

0

AT&T High Speed Internet Important Message from AT&T

Help this occurred on my PC just now after turning it on. It didn't happen 2 hours ago. It only happens on my PC not on my Mom or Dad's devices, this message never popped in our mobile devices.   AT&T High Speed Internet Important Message from AT&T Your account needs immediate attention. Residential

Questions

 • AT&T Internet Equipment

480

2

0

router replacement

My ATT supplied router is very old and is unreliable. I would like a replacement free of charge.

Questions

 • AT&T Internet Equipment

129

2

0

Anyone experiencing slow internet?

Is anyone experiencing slow internet? Whenever I load some webpages it either does not load all the elements and have to refresh. For example when I am browsing Direct Messages in Instagram, the profile pictures does not load and sometimes when I send a message through Instagram Web the message w

Questions

 • AT&T Fiber Equipment

74

1

0

slow internet speed

I have really slow internet speed (28mb/s up, 1.77mb/s down, avg in my county is 100mb/s or more), even though I have U-verse. I have tried turning it on/off, disconnecting all my devices, disconnecting my router, everything AT&T recommends. I have even bought another modem, and still that didn'

Questions

 • AT&T Internet Equipment

93

2

0

Deactivate old computers connected to McAfee Internet Security Suite

I am trying to figure out how to deactivate any unused computers from my McAfee Internet Security Suite that I have directly through AT&T. These are computers that I no longer have access to, so I am unable to uninstall the software. I contacted McAfee directly and they stated that they do not h

Questions

 • AT&T Internet Security

137

3

0

Live streaming TV on Mac

How do I watch live TV on my Mac? I have Uverse with ATT. I know I can from my phone but I want it on my desktop.

Questions

 • Watching U-verse TV

243

2

0

Technician Delays and Poor Service

My internet has been out for 5 days (today being the 6th). On Wednesday, I was told modem was issue. I got a new one on Thursday...it was not the modem. Then told someone would come out Friday (appt was never submitted by the representative). Someone was scheduled for Saturday between 8-12, but

Questions

 • AT&T Internet Account

80

1

0

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