Hey AT&T,                 I've got an AT&T Samsung Galaxy S9 G960U and I am stuck at android 9 for some reason I really need android 10 update my phone status is Official I am not trying to risk my phone for Odin because it may void my warranty I am

I have a small business account and live in Puerto Rico. While checking the requirements for a trade-in found the following statement under "Legal Details" under the title "Then you'll get": "Up to $800 in bill credits with trade-in of a Samsung Galaxy S, Note or Z series smartphone from any year

I have a Samsung Galaxy Note 20 Ultra and the advanced messaging feature for texting still doesn't work. I found a thread here that is 2 years old, tried what it suggested, and it still does not work. There have been several firmware updates in the span of 2 years and I'm wondering if I should just

I've already gone into my app permissions and had to re-deny Google using my location all the time because after the last update it reset it to all the time instead of when using the app... I've checked all my other permissions and have them all set to "only when in use". However, the location no

I got a refurbished Samsung Galaxy S9 because my old phone is being discontinued for the 5G network upgrades. With this phone came a new SIM card, plugged it in the S9 and worked fine with service. Out of curiosity I plugged in the new SIM card into my old phone to see if it would also get service a

Followed the steps to unlock my phone phone doesnt say enter unlock code can never unlock phome tried twice

Hi, I'm looking to see if there is a way to change my phone bill date or post pone payment due to job issues because of the coronavirus. Is there a way to delay payment without my service being turned off?

I just bought a brand new Galaxy watch 5 LTE version and got it add to my ATT plan and attempt to use ATT Numbersync to get the full functionality but i go to setting>connections>ATT Numbersync>Get Started and it says to look at my phone(which does nothing) then says getting sync code, but

My tv keeps cutting off by itself and the power button is blinking green. I have did the reset by holding the power button down for 10 seconds but still nothing. There is a black screen with 3 white dashes going across the bottom of the screen like it’s loading and there are 2 gear pictures on the s

I am looking to switch from AT&T but I don't want to keep my phone. Do I need to pay off my phone before I switch or can I just give my phone back to AT&T?

Phone won't charge shows the charging screen but won't charge then it will go to the Samsung galaxy screen and flash on and off it won't reset either

I had a quick question that I can't find an answer (and ATT's chat feature is not helpful). We want to pay off two of our phones and upgrade them and then give those two phones (now ours from our understanding) to our sons. They have phones that are also on installment plans but are having issues. I

Can't send send or receive mms messages and keep getting network error on samsung note 20 ultra after latest software. AT&T has been useless in resolving this issue.

When will the Samsung S20 5G get the latest software update? My S20 5G have the old software, which is Android 11 and UI 3.1 also the Security Patch is 1 September 2021. This S20 5G is under AT&T. Thank you!

Got a brand new phone today and the battery only lasts for like 4 hours with nothing running. Tried to call AT&t and after 2 hours on the phone hung up without a replacement. They are trying to make me give them more money. Why do we have to contact the attorney general to complete a simple orde

Hi, my son arrived in the US last Thursday and he wants to activate an AT&T prepaid SIM card. He get's a text message with error code GA205, stating in the text "the phone you recently tried to activate won't work" He went to the store again today and when he was in the store, the shop assi

My family member passed away I need to know how to deactivate her line so I don't get charged for her line anymore

Supposed to be released on February 22 for Series 23,22,21, and others anyone know how to get it?

I recently bought an S21 from a seller on eBay that's described as being a top seller. It was listed as an open box item, so I pretty much summed it up as getting a steal. I screenshotted the original listing which mentions that the phone is fully unlocked and that any SIM card would work. Only

I am trying to upgrade the Android version from 6.0.1 on a Samsung S7 which has been off the network for a while. I connected to wifi and did the software updates several times successfully, but the Android version remains the same. I have another S7 which upgraded itself to Android 8, no issues.&n