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CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Fiber Installation

23

1

0

Troubleshoot wired landline with no dialtone

The phone works fine, as far as I know, but suddenly there is no dial tone. When my friend calls my landline there's just a busy signal.  Normally if I have my phone unplugged a caller will just hear ringing.  I tried a different cable from the wall jack to my phone, and I tried a differe

Questions

 • AT&T Phone Equipment

221

2

0

Short Service Failures

We're getting a several service failures/day. They range from 2 to 40 seconds and the frequency is increasing - there were 3 occurences yesterday. This of course wreaks havoc on Zoom meetings. I've restarted the gateway. Any other suggestions? A question: I have an Asus Router and I am using

Questions

 • AT&T Internet Equipment

75

15

0

Galaxy Watch--"NumberSync is Currently Unavailable"

I'm quite frustrated that my watch can only connect via bluetooth. I have followed ALL directions completely, but every time I get to the point where I have my watch request a NumberSync code to enter it on my phone, I receive the message on my watch that "NumberSync is Currently Unavailable." Th

Questions

 • Wearables

26

1

0

Cell tower down in Elkhart Lake WI

My family uses Cricket Wireless ( by AT&T ) and 6 days ago we started having poor signal and disconnect issues with 3 ( all newer Motorolas ) of our phones. One phone is an old Huawei and still has great signal but only connects at 4G ( no LTE ). I have contacted Cricket twice with no resolution.

Questions

 • Network Coverage

27

0

0

Velocity 4G Lte Hotspot will not connect

As of 2/12/22, my Velocity hotspot will not connect to the internet. It is a 4G LTE hotspot. It has been working flawlessly for the past couple of years but as of yesterday, I cannot get connected to internet. I have tried connecting with my iPhone, Macbook and my iMac but cannot connect. I have reb

Questions

 • Other Phones & Devices

100

1

0

Request to have a technician fix my sevice

So my internet went down. I put in a request to have someone come look at it. 20mins later received a text that service was out in my area. I made an appointment for the next day but received a text my appoint was postponed because they were working to fix the outage. I was also told they would cont

Questions

 • AT&T Fiber Equipment

71

4

0

Billing credit issues after port in and trade in even after 7 months

Hi, Context : I had moved a line to AT&T and traded in a device for get a promo credit of $1000 over 30 months. This was done in Aug 2020.  I start getting credits of $23.34 every month from 4th month after following up a number of times.  I was entitled to get a credit of $33

Questions

 • Wireless Billing

45

1

0

Poor Reception

I get very poor reception in my new apartment complex. Is there a mechanism to request AT&T to boost the signal or add a tower?

Questions

 • Network Coverage

77

1

0

Need to remove abandoned telephone lines and poles from commercial property for new construction

Dead end/ abandoned telephone line and two poles need removed to proceed with new Derby KS, Panther Stadium construction. I work for a general contractor and need help pointed in the right direction on how to accomplish this. I.E. - contact person to help with this. This project is located in the wi

Questions

 • AT&T Phone Equipment

51

1

0

AT&T internet continuously drops and broadband frequently blinks green, occasionally blinks red

Pretty much the subject title.I moved into an apartment complex in Mississippi that has AT&T as their partnered ISP. After getting service installed, two days went by without incidence and since then there are periodic drops for a few minutes before service returns. This is over wifi and over ethern

Questions

 • AT&T Fiber Equipment

331

2

0

$300 $25/mo online deal single or multi line

I have an unlocked iphone 11 that was formerly on a Verizon plan and I went into my local ATT store to make sure it was compatible with ATTs network before I purchased the online prepaid deal for a years purchase at $25/mo for 8GB. The store associates put an inactive 5G sim card in my phone and tol

Questions

 • Plans & Features

46

2

0

Unable to access my account

I do not know my ID or Password for my account. I have also changed my email address and phone number since I was a member of ATT services. I do not have access to any of my previous email or phone.

Questions

 • Wireless Account

38

0

0

Sent by email earlier today on June 30, 2021 in regards to NO acct

Dear AT&T, There was NO account set up on the day I visited Best Buy in Miami South Beach, Florida, for a phone. Is there someone impostering as me, trying to use my own information- if so, that would be illegal, and against the law, please help! God bless and thank you!

Questions

 • Wireless Account

36

5

0

Fixed wireless account help

I'm writing this on behalf of my parents, who can't write this since they haven't had internet/TV service for over 3 weeks thanks to AT&T's horrible service and staggering incompetence. Never been so angry at a company in my life - and I'm not even the customer!! Cumulative days on the phone wi

Questions

 • AT&T Internet Account

53

2

0

AT&T Fixed Wireless Internet Connection Issues

I just had the internet installed this morning.It seemed to be working fine, and then the connection suddenly dropped. No internet access. It randomly connects again, then disconnects again. We're not installation techs at this house, but we know our way around a router/computer/IP settings (you get

Questions

 • AT&T Internet Equipment

200

0

0

Xbox One Gaming with the NVG 599

My main router is a NVG 599, but I also have an Linksys extension that I am trying to use for my Xbox One. I have little to no knowledge on these types of issues, but I know that my NAT needs to be Open, which currently it is not. When going through the Xbox troubleshooting for changing my NAT type

Questions

 • AT&T Internet Equipment

38

0

0

Fiber installation - Problem with outbuilding? Is fiber really "available"?

I should begin by saying that there is no other available internet in my neighborhood unless you are willing to deal with satellite metered internet. Never mind the fact the phase 2 and 3 both almost completed in our subdivision are both "AT&T Fiber Neighborhoods" as the big signs love to promot

Questions

 • AT&T Fiber Installation

62

4

phone says no service

My phone no service yesterday. Although I restart the phone or reset the network settings, still doesn't work. I am not sure whether the account is in good standing. I try to take out the SIM card and put it in, still not works. what should I do? If need to replace the sim, do I need to go to the AT

Questions

 • Apple

388

1

0

0

Almost Two Months and Still No Internet and No Answers

March 10th... March 10th is the date we first ordered our service. We switched over to AT&T from T-Mobile.  Signed up for wireless and internet.  We were in the process of buying a home; we wanted to take advantage of a promotion before it expired.  So we set up to have our inter

Questions

 • AT&T Internet Installation

91

0

0

0

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