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Self installation listed at checkout, technician installation automatically added right after

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

Questions

1.6K

1

Damage to Driveway

My driveway is cracking and sinking exactly where the installation crews bored under my driveway while installing ATT Fiber. I'm trying to find how to make a claim for damages.

Questions

683

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Closed

IN-HOME EXPERTS

UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s

Questions

36

1

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Dog ate my Wire

My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called.  What is it called and can I purchase one from Best Buy or somewhere.  I need back up ASAP.  Hopefully it is not a ATT thing I have to wait for.

Questions

618

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AT&T Fiber Installation Issues and Damage

Issue 1 - April 28th, 2023The technician arrived to run the fiber line from the ATT box to inside my house. The technician could not figure out a way to get the fiber cable into my dedicated IT room through our basement, so instead he punched a hole in the side of our house and ran the fiber cable t

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34

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Underground install of ATT fiber requirements

What are the requirements, specifically the conduit, required to run ATT fiber from the telephone pole to the house?

Questions

156

1

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Fiber cable buried too far over utility easement

There is a 7.5ft utility easement in my back yard. I am having a pool built, so the guys came out and flagged all the utility lines in the easement. The pool will be going right up to the 7.5ft easement. AT&T has placed a fiber optic cable at 8ft, which is .5ft over the easement and will cause a

Questions

223

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I have an ATT box in my yard and neighbors have access but I do not!!

Hey there - We just bought a new build house and I have an ATT box in my yard. The numbers on the box are L484, 13, D. I know the neighbors on my road have ATT service. How do I get this pulled to my house? I am willing to PAY for this to be pulled to my house. I would even be willing to pay for a d

Questions

216

1

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Set Up Outlook to recieve and send Pacbell.net email

For some reason, Outlook (Outlook 365) has stopped getting email from whatever server AT&T uses. I had it set up as an IMAP account. My spouse's Outlook stopped working on or about the same time (8/22/2022).  Neither of us changed the setup (spouse doesn't know how, I know I haven't mess

Questions

269

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can i sign into hbomax free thru hotel(Sonesta Select-Boston/Danvers, ma loc) has free hbo thru direct tv-HOWEVER-their ISP is thru verizon

             im staying at a Sonesta Select hotel (boston/ danvers, ma location) and have direct tv with free hbo, but have free internet thru verizon.... SO... my question is... how do i go about getting to watch hbo max free on my laptop computer... either w/ or

Questions

46

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Unprofessionalism

​I am currently speaking with Juan, and he refuses to let me speak with his supervisor or provide number or email to make a complaint. I am not a racist but the accent barrier is a issue but should not be used as a comprehension issue. I have spoke with several suppose to be loyalty supervisors and

Questions

36

3

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Dangling green fiber line during initial setup

We’ve been unable to set up our AT&T fiber internet in our new apartment despite having all components from AT&T and following their setup steps, and I believe I know the problem. Currently, our green fiber internet cable is dangling from the white AT&T box connected to our wall, and is

Questions

4.5K

1

Configuring AT&T Fiber with Netgear Orbi

Hello, I have AT&T Fiber using an 2Wire 5268AC gateway. I also have a 2-node Netgear Orbi mesh network using RBR850 routers. I have configured them both for the gateway to passthrough the internet traffic from the gateway to the orbi, but I've been using old documentation from users in these c

Questions

916

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Why no fiber in Daly City?

I am moving next month and leased a home in Daly City 94015 - one block away from SF coast side - and did not even think of checking if there was Fiber in the area - assuming the whole Bay Area is pretty much covered at this point!? But nope, no fiber service, and no bars at all for AT&T cell s

Questions

101

5

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AT&T fiber residential gateway limitations

I am just sharing this here because I have learned hard lessons that might be useful to others. This topic is relevant to those who 1. Have AT&T fiber and must use their residential gateway (RGW). I am talking about the Arris, Pace, etc. sitting in your closet connecting to either the ONT dev

Questions

1.3K

2

vpn settings for bgw320-505

We cannot get through our BGW320-505 Wi-Fi gateway using OPEN VPN. We can get VPN to work on the internal system. We have tried to ping the router from the outside with no success.  We know the outside world sees the correct IP when we do a "what's is my IP address"  it returns our IP

Questions

1.1K

3

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Updating to Android 12

I have a Note 20 Ultra 5g. My wife has the same exact phone and we can't get either phone to update to android 12. We bought both phones from ebay unlocked but on At&t network. I've tried all of the troubleshooting steps on the At&t site and it still won't update.  Thanks

Questions

116

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Fiber runs down the main road, but AT&T skipped our community

I'm HOA President for our community and the 13 homes are all eager to sign up for service, as AT&T just announced availability in the community next to us. The fiber runs all around our community, but AT&T didn't run it down our street because it's a private road.  Is there anyway to r

Questions

175

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Fiber bury service

we switched to ATT fiber internet on 5/28/22. On the day it was installed the service technician said the utilities would be marked and someone would be in contact within a couple days and it would be buried within a week.  No one ever reached out, so a week after the installation I called to

Questions

110

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Fiber installation from my condo's outside corridor into my home office -- how should I prepare so all will be at hand for the AT&T techs?

Hi, all. I live in a three-story, 34-unit condominium. Some months back, AT&T ran fiber optic cable along the ceiling of each floor's corridor, with a white rectangular plastic box through which the cable travels in front of each apartment door. (Please see the photo of my front door with outsid

Questions

3.5K

19

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