In Oct 22 we changed our wireless business account to personal. I had made a payment about the time we converted, 2 days later I got a notice that our personal account bill was due. So they apparently converted by business account to our personal side leaving us with a credit of $619.24 . It is now

I recently had a cellphone I ordered from AT&T delivered by Enjoy. I feel the need to provide feedback on the service. The positive: The employee was very friendly and pleasant. The negatives:  The employee changed my plan without my permission (from AT&T Unlimited Elit

My phone screen was cracked,I did a claim and the tech replace the screen but the camara stopped working, I called again and got a new claim,the tech show and told me that they can't repair it. I  called again and asurion said the phone will be replace and a third tech visit me with the repla

i have tried calling and no one seems to understand that i just cant get into my paygonline.com account

I bought a nice Tablet recently, a Samsung Galaxy Tab S2 (SM-T715).  I got a SIM card for it, went to buyasession.com and filled out the IMEIand ICCID info just like I had for my older tablet. But, it would not connect to the network.  So, I went to the AT&T store next to Northlake Mall in Atlanta,

I have chatted with multiple people over the past several days about the possibility of extending Fiber connection to my home. It's not currently available at my address, but is available at a home 700 feet from mine. I can see it from my front yard. I contacted Friday, Saturday, and Monday and was

ATT isn't so interested in safety when it comes you. I had to beg, plead and basically threaten their bottom line before I could get them to come out and bury my internet line that was catching on every delivery truck that came into my driveway.  Today I noticed that they left a nightmare of m

From the 2 attached images, can someone please inform me why i cannot apply this "Compatible" phone to my account Yes, the phone is unlocked....

The power button has stopped working It was programmed to turn on the ATT U-verse box, the TV, and the Audio Receiver.  I can not clear the programed keys because when pressing the MENU button and the OK button nothing happens (ie POWER button does not light up).  You can't get a replacem

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

HOW CAN I SPEAK TO A USA ENGLISH SPEAKING CUSTOMER SERVICE REP/Supervisor / MANAGER??????? Phone number??? 

Last month I enrolled with International calling service which I had requested for 1 month only but the concerning customer service executive who activated my service ignored or deliberately put the service as monthly service. This is not the first time I am having issues/disputes, it is just getti

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

I have an account with 5 lines, and want to add a sixth line with a phone. My order is completed online but keeps getting rejected.  The message is that they can't 'verify' me.   I've had this account for 10 years and pay over $3,000 per year to support these phones.  The chat f

I have tried everything possible to login to HBO Max, but it simply doesn't work; just like most of AT&T's sites and subsidiaries. I've made several calls to AT&T and HBO tech support and get no help. Eventually, they agree to send an email to help me out, but the email never shows up. This has happ

For whatever reason, when ATT ran fiber in my area, they stopped a whopping 500ft from my home. Are there ANY options to arrange to be connected to the pole less than a mile down my road? Without it, the only option the people on my road have is a dismal 10mbps tops. Considering how often I'd asked

When will the service outage in North Akron' Ohio be restored? It's been out since 9:30 AM on December 23rd. 2022. It was supposed to be restored by 5PM on the 23rd.  Now it's 4:05 AM on the 26th. 

Posting this in hopes that someone from ATT can assist regarding Case # CM20221005_154793153. I have been seeking help with this case for about the past 19 months, but it is still unresolved.  I cancelled FirstNet cell service in AUG 2021, but was being charged monthly well into 2022. 

After upgrading my phone, I contacted AT&T to find out how to send in my phone for the Trade-In. They gave me mailing label which I used to send in the phone. A couple days later, a package arrived at my house to send in the Trade-In - a different address. I have tried to contact the Trade-In Pr