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Loss of humanity after ATT customer service-rather take chance customer dies

The customer service I have just experienced with ATT has just left me terrified. For the past month I have been having seizures. Today I was diagnosed with a neurological disorder. I am a Sped teacher in New Orleans and can no longer work after 18 years due to this. I called ATT as I have a paymen

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41

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Salesperson at AT&T lied about my switching process

I recently switched from AT&T prepaid to a monthly plan. I asked what needed to be done on my part and he said once he finished, everything would be set. This morning i just got a notification from my bank saying the AutoPay for my prepaid account was just charged. I specifically asked about bil

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75

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Complaint

I would like to file two separate complaints against two separate ATT Corporate Employees. I have 3 voicemails left by one supervisory employee of him singing on my voicemail. Trying to get service from ATT has been a nightmare and getting a car is easier that establishing service with ATT. I have

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61

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No service

AT&T service made a mistake and disconnected my 90 yr old uncles phone service . He was paying for two lines and I called AT&T to discontinue the unused line , they shut off his home phone that he has been using for 24 years . He is a Korean war veteran on 100 % disability with Home Nursing

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87

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ATT

You make your own conclusion but this ATT personnel spoke broken English & was unable to communicate diplomatically

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61

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Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

1.6K

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Excluded from fiber and don't appreciate it Don't kick us while we're down

Also since y'all aren't in the neighborhoods of certain people y'all have a funny way of excluding people for one to be excluded from fiber is terrible it feels terrible it (Edited per community guidelines) I have to call you constantly about outages or slow speeds I literally had to cancel y'all be

Questions

139

6

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Closed

AT&T is keeping me hostage…

I have had a terrible experience with AT&T and now they’re making it very difficult for me to leave. I have never endured this with a phone company before. Let me explain: I decided to open up a new line for a business I plan to eventually open and to get more acclimated with the Android OS,

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154

13

Official Solution

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

Questions

18.8K

83

Accepted Solution

Samsung S22 Ultra doesn't work after latest update

My S22 Ultra can no longer make or receive calls after the latest update on 11/22/2023. The phone worked fine until then. AT&T store says it is a Samsung issue and I should upgrade my phone, but they want me to pay for the upgrade. Samsung says it is an AT&T problem, because they have not se

Questions

2.9K

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Hard locked out of sub email account & getting runaround from ATT to get password change

When we initially got our ATT internet service many years ago through SBC Global, I created several sub Yahoo email accounts. Someone must have tried to break into one of them and now I am hard locked out of it. I keep getting run around in circles trying to get a password change to allow me back in

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81

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Password lockout, ongoing problem

Care code 205, to many unsuccessful login attempts. Been getting this for weeks now. Are they going to get this fixed? I'm running out of passwords!

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50

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Home Phone Out Since 9/15/2020

Home phone (land line) has been out since 9/15/2020 - Hurricane Sally. Have called weekly to report the outage and each time I'm told that there is an outage in the area and given an estimated date of repair. Well as of today, 10/16/2020, still no home phone. What do we have to do to have home phone

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37

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Waiting for a Tech All Day - No Show

We were given a 4 hour window. The window is up. Where is the tech? We hired our IT consultant to manage this, and now we are paying him to sit there and do nothing. What is going on? This is for a business Landline, which is not listed in the categories below.

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57

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I want to edit my subaccounts, but can't find a list of them

I'm having trouble asccessing my email, which is through bellsouth.net. I use Thunderbird and POP3 service and it has woorrked for years.A while back I got a message that my password wasn't working anymore. So, I tried the usual "Reset Password" routine and was issued a new password consisting of si

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38

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HBO

i have tried multiple times to reach AT&T by chat and discuss via phone. my plan is grandfathered in to receive free HBO. I was told to download the AT&T TV/Watch app and use my AT&T wireless login information to access. I get an error every time saying that my wireless account doesn't qualify al

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65

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Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

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31

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My entire service is down

Nothing works at my home after they buried the line outside my home. My kids are unable to do their school work due to no connection or service. I have tried everything. I cannot get anyone on the phone except "promotions" who hung up one me

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51

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Horrendous DirecTV/AT&T Customer Service Experience

TO ALL: THIS HAS TO STOP...!! AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY!   WHO TRAINS THESE (Edited per community guidelines)?!?!?!?! SINCERELY, GREG D. 

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66

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Prepaid card

Phone didn't work.its no my fault.i need to return Prepaid Card.tx

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13

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