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Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

 • Wireless Billing

503

3

Accepted Solution

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change caller id

change caller id to phone holder instead of phone owner's name

Questions

 • Apple

92

1

0

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Why is sim card saying not connected to network

I put my sim card into a Verizon phone that was not unlocked, and now that I have returned the sim card to my phone, it says it is not connected to a network. I can't text or call and have to use WiFi. Would appreciate any input or advice to aid me with my stupidity. I have a prepaid sim. If that ma

Questions

 • More AT&T PREPAID Discussions

75

1

0

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Blacklisted Samsung phone

So there's this random phone I found quite a bit ago and decided to try and turn it on for once and it started up with the recovery mode screen and I factory reset it, after it finishes resetting it starts up as like a new phone then it says to sign in with the PIN Which I obviously don't know since

Questions

 • Samsung

494

2

0

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Recover Lost Data - Android

Learn How To Recover Your Android Data and How To Create a Backup      If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In som

Questions

 • Android

8.5K

8

0

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BGW 210 modem/router

How to turn off router in modem in order to connect external router

Questions

 • AT&T Internet Installation

266

4

0

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Unlock iPhone 12 pro max

The situation is probably familiar to many. Recently I bought a new iPhone 12 Pro Max in Russia, but it turned out to be locked to AT&T. Apple Support said to contact you. I can't register on the site, since I don't have AT&T products. What should I do in this situation, please help.

Questions

 • Apple

440

9

0

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Prepaid Sim card for GPS tracking device

I purchased a prepaid sim card to use in a GPS tracking device for my dog. The device has no IMEI number that I can find. Are AT&T prepaid SIM cards compatible these devices. They are considered wearable devices because they are also used for small children, the elderly and young drivers. This i

Questions

 • Phones, Tablets & Devices

502

2

0

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Door to door sales person harrassment

HelloThere is an AT&T representative canvasing my neighborhood. I CLEARLY MARKED my front door NO SOLICITATION.  The representative does not press my ring doorbell - instead she opens my storm door and BEATS ON MY FRONT DOOR making my dogs bark and howl. I work from home several da

Questions

 • AT&T Fiber Installation

269

4

0

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Activated SIM, but can't login or use phone

I ordered a new SIM card for my phone number that I want to port in from Boost Mobile, and I selected a prepaid plan for my unlocked iPhone 6s. When I tried to activate the SIM card online, it said that the card had already been activated and showed that the number associated with it is the one I wa

Questions

 • Phones, Tablets & Devices

91

1

0

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I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

 • Samsung

101

1

0

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My Caller ID is my real name…

Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.

Questions

 • Apple

45

3

0

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Replacement return label for upgrade

My friend who was helping me with cleaning my apartment, accidentally threw the return shipping label out with the refuse. I need to reprint the return label and the returns agreement form.

Questions

 • Wireless Account

15

1

0

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Finding location of our android phone using my iPhone

I’m the “owner” on our ATT account and my son and husband have Samsung’s, while my other son and I have iPhones. Is there a way I can “find my (Samsung) phone” on my iPhone? I’d like to know where my young son is because he forgets to tell us where he’s going sometimes! Thank you!

Questions

 • Samsung

324

3

0

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Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

 • Wireless Billing

1.9K

7

0

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Oukitel WP5 Pro

Will a Oukitel WP5 Pro work with the at&t network?

Questions

 • Other Phones & Devices

1.6K

7

0

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Static while streaming on AT&T Fiber

From time to time I receive static while streaming on Amazon Prime & Hulu — not so much on Netflix. I get regular TV OTA.    My system is AT&T Fiber, BGW210, hardwired to a printer and a Netgear  GS108 Switch hardwired to my Roku. The rest of my system runs off my Netge

Questions

 • AT&T Fiber Equipment

53

1

0

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How can I confirm that WiFi calling is working?

Hello- I have all of my WiFi calling settings turned on as I have read to do so but can not confirm that it is working. I do not see “WiFi” calling next not the att logo as described. Poor service in my house and I need this option to work. Please help!

Questions

 • Network Coverage

115

1

0

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Channels freezing up after 10 seconds.

OAN News channel, (1108) after 10 seconds it will freeze up. Change channel and then back to OAN and ok again for 10 seconds.  Sometimes WEHDTV does it too.

Questions

 • Watching U-verse TV

266

5

0

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How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

 • Phone & Device Upgrades

63

1

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