Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

How can I get a copy of text messages on one of children's phones that is in my name?

i have requested a unlock for my iphone xr. the problem is, there is no email confirmation for almost 48 hrs. then i received it just a few minutes ago , the problem is, it is already expired . i tried requesting again but the unlock portal is saying i have pending unlock request for the phone. so,

For several days when I try to check my bill details it changes what I can see for the 5/19-6/18 period. At first I could only see calls that were made. Now there is no information and it says “it looks like you didn’t have any during this period” and also “we’re working on your bill. Please check b

Broadband 1 keeps flashing green and red and doesn’t let me connect to my internet

I am currently a regular wireless AT&T customer and my dad wants to gift us the prepaid plan for Christmas. When I go through the steps to purchase the prepaid plan and look to transfer our numbers it says it cannot be transferred. The person in store said it should be able to. Has anyone succes

Hi, I submitted an online order for two new lines with two new phones but I got the following message: "We couldn't verify this order 23-299265747301944 really came from you. For your security, we canceled it. Don't worry. If there was a hold on your card, we'll release the funds. Let us help you re

I need to some of the data requested when activating att Sim card. Also, what if l nor have the ID, do l still be able to get a Sim card activated and work? Also I need to know, what if am in Africa and l would like to buy and activate my USA sim card online,  What are some of the re

Purchased a new phone directly from Apple. I opted for the easy activation option which auto-activates with the included sim card pre-installed (I did not transfer sim cards). Activation went great and everything seemed to work just fine. Then, I purchased an Apple Watch Series 6 with Cellular servi

Hello, I am travelling to Europe for a month. I want to know if there is a monthly plan that provides data, or any plan other than the International Day Pass? Thank you.

Hello! I started receiving an "All circuits are busy" error message a few days ago.  I work for a medical office so it is a business line and the error message pops up for every number I attempt to call.  I starts around 11a eastern time and lasts throughout the rest of the work day and i

I'm currently using an AT&T physical sim card. But since my smartphone only has one physical sim tray, now I want to convert the AT&T sim into e-sim so that my another physical sim card can be inserted and both can work at the same time. As for the second sim, it was actually from a differen

If I am no longer in the United States and am in India now, how long do I have till I have to pay in order for my phone number to not be taken away. Last, I paid was on March 30th 2023 and I only return to the United States on August 18th. When should I make a payment? I have the prepaid $30 plan!

My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area.  But I have talked to multiple customers and they have been without service as well. Not su

Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

I bought a IPhone off of somebody and they didnt inform me that the carrier was locked and ive looked it up abd it says i have to contact the carrier and request them yo unlock it but im not 100% sure who the carrier is.

Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif

My mom and I were both eligible for an upgrade, and recently upgraded to the iPhone 12 with the $1/month promo (with statement credits). My mom is a senior and having trouble adjusting to the full touch screen phone. She wants to switch her SIM back to her old iPhone SE for the time being, but st

Why do I get the message on my TV screen, "The DVR system is working. Please try again." when I press any button on my AT&T Uverse Remote? I have unplugged & rebooted both my gateway modem and individual box on the TV. This is a secondary TV not our main TV. I can't access the Guide, Me