
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
My payment charge date has been the 2nd of the month for as long as I have had autopay enabled. Suddenly, my charge date has changed to the 20th, so a payment was taken out May 2, and the following month (which normally would have been June 2) was taken out on May 20, a mere 18 days later (and not
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I submitted a request to unlock my phone and was immediately approved and sent the unlock code however the instructions on how to use the code are inaccessible. From the email: Your unlock instructions: ${masterData.unlockInstruction} How can I get the actual instructions t
Questions
•
Samsung
Accepted Solution
Official Solution
Closed
I am trying so many times to create an administrator profile in AT&T premier.. i get an email to create an account but when I try to create the account from the link, I am re directed to create my account in My AT&T. The link they send me goes to myatt but not to att premier. Whats wrong?
Questions
•
Online Account Access
Accepted Solution
Official Solution
Closed
So i got a text message saying i subscribed to an app. An 89.99 $ app. No way can i afford that i don't even know how it got subscribed. So im trying to cancel it and it keeps saying error, so how do i get this thing off my phone and not be accounted for something i didn't subscribed to? Thank you f
Questions
•
Wireless Billing
Accepted Solution
Official Solution
AT&T FREE MSG: Please contact us at 1-800-331-0500 for information on your AutoPay account so your payment may be processed in a timely manner.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
So we just got AT&T fiber and if a computer is hooked up to it directly it works great. When I connect one Aiport Extreme, I disabled both wifi channels on the modem and turned on IP Passthrough to the Airport Extreme. When I do this the router does get a public IP and it is able to connect to the i
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati
Questions
•
Account & Usage
Accepted Solution
Official Solution
My old phone was a Galaxy S6, and I had paid 548 dollars on the installment plan, out of a total of 684 total financed. I then went and upgraded to a Galaxy S8+. They had me trade in my old phone at the AT&T store, so I no longer have the old phone. Did I just throw away 548 dollars for no reason? I
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I am trying to access the online access to our account. They keep sending temporary digit pin codes to the account. I would like to get away from temporary to permanent pin codes. How can we make a permanent change? They are sending emails with no relevant information in the
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Is the $2 daily prepaid plan still available from ATT? need it for emergency only for my 95 yr old mother
Questions
•
Plans & Features
Accepted Solution
Official Solution
so, i'm in the middle of changing ISP's, so no wifi for a few days for me, and i wanna use my iPhone 6 as a hotspot till i get wifi. thing is, i'm not totally sure if there will be additional charges. reason being is being i have the 25gb no overage charge family plan, so even if i go over my 25gb w
Questions
•
Apple
Accepted Solution
Official Solution
I do NOT want it, never have, never will, but I am billed $40.00 monthly for a service I never have or will use....WHY???? I NEVER requested it.Sincerely,Loyal Customer for over 10 yearsJC Peterson
Questions
•
Apple
Accepted Solution
Official Solution
Will a pre-paid data plan work in Puerto Rico (after the sale to Liberty)?
Questions
•
Account & Usage
Accepted Solution
Official Solution
AT&T has shut 3G down now and my wireless home service no longer works. I can find no information online about this service. The retail stores know nothing about wireless home phone service either. I logged into my account (which is different from other AT&T websites) and there is no informa
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
HiI want to buy a family plan with AT&T. Can someone answer the following questions with specific numbers. 1. We are 10 friends using AT&T monthly package. If we get into a plan, what's the best deal in $/month. 2. What are the incentives like data? Hotspot ? HBO? Netflix ? Disney+ ? 3.
Questions
•
Account Features
Accepted Solution
Official Solution
Closed
I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I had previous service with straight talk. I need to transfer my number from straight talk to atnt. I already have a new phone and line with atnt. I need to transfer my old phone number to my new phone. How can I do that if i already have the line for my new phone activated and i want to transfer my
Questions
•
Wireless Account
Accepted Solution
Official Solution
I changed service provider on one of our cell phones last year so that number no longer appears in my ATT account. How can I access the call history on that number while it was serviced by ATT?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Is there a model offered by AT&T that is better performing than all other models they supply?Also, i notice that the Cisco model puts out much more heat than other models (when the TV is on or off).Do you experiece this?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
My I-Pad is out of date, it can no longer be supported according to the advice I received from ATT. I now need to cancel this device. I've stayed on the phone so long. Please help.
Questions
•
Other Phones & Devices