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Swapping SIM to old phone from phone on payment promotion

My mom and I were both eligible for an upgrade, and recently upgraded to the iPhone 12 with the $1/month promo (with statement credits). My mom is a senior and having trouble adjusting to the full touch screen phone. She wants to switch her SIM back to her old iPhone SE for the time being, but st

Questions

50

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Cell booster activation

How can I successfully activate my new cell booster. I followed the directions and the cell booster is registered.   The top led is flashing (for over an hour).  Multiple attempts yield the same result.  Internet is active and cable connected to booster and ATT modem and all oth

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512

10

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How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

104

1

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USPS said I couldn't buy insure pre paid package containing trade in phone but ATT suggests it- anyone insure their trade in package?

I followed ATT instructions and packed up my old phone with materials they gave me and went to USPS but then usps said I couldn't insure package even though ATT in their instructions suggested it. Postal worker said I could pay to send package and add insurance, but you can't add anything to a prepa

Questions

164

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Closed

Health care discounts

Hello, I'm a Ultrasound Technologist who works at a inner-city hospital taking care of patients everyday. Just wondering if I qualify for the Healthcare discount on my AT&T bill ?

Questions

886

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New Samsung Galaxy S20

Hi, this morning I went to the AT&T store and upgraded my Samsung Galaxy J7 to a Samsung Galaxy S20 -- the AT&T store associate transferred all my data, contacts, etc., over to the new cell phone ...now that it is fully charged I am looking for all my text message conversations but they are missing,

Questions

221

3

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Finding location of our android phone using my iPhone

I’m the “owner” on our ATT account and my son and husband have Samsung’s, while my other son and I have iPhones. Is there a way I can “find my (Samsung) phone” on my iPhone? I’d like to know where my young son is because he forgets to tell us where he’s going sometimes! Thank you!

Questions

562

3

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Flashing red broadband

Broadband 1 keeps flashing green and red and doesn’t let me connect to my internet

Questions

209

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bill higher than what was expected.

The paper I got through the at&t said my bill wasn't supposed to be 75.00 month. But I get my first payment and its 177.75. Why is it so high? And also I paid 97.00 to activate the phone and they want to add it on to my bill when I already paid it

Questions

232

2

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Can I use a COX panoramic wifi router/modem with AT&T Internet?

Can I upgrade my modem and router and use a cox panoramic wifi router slash modem on my att internet

Questions

792

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I want unlock my device just period time for vacation

Hi therei have plane this summer to visit Middle East, and I think if you can unlock my device just period time around 3 months and I wI'll come back again after that . So my question there are some features I can unlock my device for 3 months only?.

Questions

779

2

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Is it necessary to rent the wireless gateway from AT&T?

I have a LinkSys EA9500 router. Is it necessary to rent the wireless gateway from AT&T? Or can I connect their inbound internet signal directly to my router. The router does have a designated port for incoming internet. I will continue to use my router, even if the answer is yes. However, the

Questions

146

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Remove my first and last name

Please remove my first and last name from appearing on home and cellular phones when I call. If all possible, Wireless caller or unknown caller should be suffice.

Questions

297

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Unable to upgrade on installment plan

I joined att in store today and was promised i can preorder the new iPhone 13 for the 1000 trade in deal on both my first net and regular act. Now online reps are telling me this isn't possible. This is a deal breaker bc I only switched for the promotion but every rep I have spoke to since I left th

Questions

1.4K

12

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Swap SIM Cards from ATT iPhone XR to ATT iPhone 11

My wife and I currently have two iPhone XRs on ATT. I'm getting two new iPhone 11s, and porting my son and daughter's phone numbers over to ATT from Verizon. My wife and I will take the new 11 iphones and give the older XR iphones to our kids. What is the best way to swap SIM cards to make this tran

Questions

386

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Closed

How can I view and pay my final bill?

I paid off my installment plan on 01.08.20 and cancelled services on 01.09.20. My billing cycle has ended on the 18th of each month for the past 10 years. Last payment was auto-drafted on 12.25.19 for the 11.19.19-12.18.19 services. I SHOULD have a final bill for 12.19.19-01.18.20 but I can not s

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1.1K

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Cannot connect to Internet

After coming back from an Internet outage, I cannot connect to the Internet anymore. After I have rebooted the gateway, the Broadband light keeps blinking in red, solid green is expected.

Questions

203

6

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Discount for access

I have 4 phones on my account, 3 of the phones, xxx-xxx-2842, xxx-xxx-2843 & xxx-xxx-4201 received a "discount for access" $20.00 discount. Why did the 4th phone xxx-xxx-9470 not receive the same discount? Lynn

Questions

5.5K

2

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Unlock a device

It tell you to about shutting pdf tus iPhone thwn using the code them it data to put in a number is it the number that was previously on the device or my number that will be

Questions

45

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Cancel phone service, AT&T autopay from China (Shanghai)

Hello,My friend cannot cancel her US phone service because she is in China. She was living in Boston, MA but had to fly back to China couple weeks ago due to coronavirus. She cannot cancel her phone service from China because she cannot log into her account there. She does not have phone service to

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110

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