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Internet access

I've factory reset my mr1100 modem and power cycled it for two minutes but I still don't have internet. everything on my modem looks correct.

Questions

 • AT&T Internet Equipment

82

3

0

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Change sim card

Am purchasing an unlocked Galaxy S10 and currently have a Galaxy S8. I want to keep my AT&T service, however they want a very high price for a new S10 and I am saving 300$ ordering a new one online. Do I extract the sim card from my S8 and put it in the new S10, or go to an AT&T store and have them

Questions

 • Phone & Device Upgrades

104

1

0

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Will a Samsung Verizon carrier phone work with my Att go phone

Will a Samsung Verizon phone work with my Att go phone sim card?

Questions

 • Samsung

1.7K

1

0

0

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Access for iPhone 4G w/ VVM - Looking for Better Understanding

Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on

Questions

 • Wireless Billing

79

4

0

Accepted Solution

Official Solution

free wifi / price gouging

It was with great interest that I read that AT&T is offering free wifi to noncustomers during the current crisis. Guess they will pay for that with the price gouging of loyal customers who are forced to use thier mobile hotspots while working from home. Getting hit with an average of $30 per day for

Questions

 • Wireless Billing

314

3

0

Accepted Solution

Official Solution

AT&T Prepaid SIM card

I had this sim card from my flip phone I got in early 2020, it was an AT&T SIM card and when I put it into my old iPhone 5s it says in the corner “(3 bars) AT&T” but when I call 611 it then tells me to call 611 for customer support, how do I fix this?

Questions

 • Phones, Tablets & Devices

397

4

Accepted Solution

Official Solution

unable to buy selected prepaid plan

I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place

Questions

 • Plans & Features

162

8

0

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Unable to upgrade on installment plan

I joined att in store today and was promised i can preorder the new iPhone 13 for the 1000 trade in deal on both my first net and regular act. Now online reps are telling me this isn't possible. This is a deal breaker bc I only switched for the promotion but every rep I have spoke to since I left th

Questions

 • Apple

1.1K

12

0

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WHY CONTINUE CHARGING ME!

I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an

Questions

 • Wireless Billing

197

6

0

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International plan as it relates to hotel wifi

I have the international plan. I understand I get charged $10 a day when I send text, place a call or use data.  What if I’m using my Hotel’s wifi? That should not count as using my plan, correct? When I use a hotel or restaurant wifi, I should not be charged $10 for usage with an instit

Questions

 • Wireless Account

30

5

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Official Solution

What to do about a returned phone that ATT claims they never received.

So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we

Questions

 • Wireless Billing

912

4

0

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LG G3 5.0 Update

LG announced that they would be pushing out the android lollipop 5.0 updates for the G3 this week. When will ATT push it out to the D850?

Questions

 • Android

25.3K

38

0

0

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ZTE phone low on storage space

A message popped up stating "running low on storage space" how do I get rid of this message I have deleted pics and one app I didn't really need but still have message

Questions

 • Android

2.5K

2

0

0

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new Cell Booster model SS2Fll

Received the new Cell Booster model SS2Fll and set it up right away, took about 20 min to finish its process of starting up. Had GPS lock, GPS unit is on window like it specifies. Now 20 min later there is NO LOCK for GPS. Now getting "Location Unknown" error in the 'cellbooster.att.com' login sc

Questions

 • AT&T Cell Booster

458

2

0

Accepted Solution

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Is there actually someone at ATT that can help?

I need to have the phone number on my profile changed as it is not mine, it is my spouses. The same number shows up on both mine and my spouses profile and I need to change it so I can use the SyncMyNumber function.  I have talked to literally 8 people and not one of them can actually help me.

Questions

 • Wireless Account

103

5

0

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Official Solution

Arris BGW-210 and choppy Zoom connection

Hi- I have pretty high speed internet, but my Zoom connection seems to be hit or miss and I need it for work. I have a wi-fi extender but it does not seem to help unless I keep it plugged into the Arris. Should I get a router to help with the choppy wifi? It is mostly with Zoom where is is a prob

Questions

 • AT&T Internet Equipment

233

2

0

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Official Solution

International model phone compatibility?

I see the Galaxy S20 Ultra 5G is compatible. I am looking at the international version of the same phone. Most Samsung international versions do say they are AT&T compatible but I can't confirm this one. Please help.

Questions

 • Device Features

647

2

0

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Unlock my sim

I’m currently in lebanon and I can’t put a new sim card because my phone sim is locked. Please unlock my sim card

Questions

 • Apple

36

1

0

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Official Solution

Need help with phone upgrade

I was attempting to upgrade my phones last week. A chat agent input the order, but then had difficulties with the order, and passed me around to her supervisor and the billing department.  I’ve since spent five hours with seven reps trying to get it straightened out, without luck.  Whatev

Questions

 • Wireless Account

116

1

0

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Official Solution

AT&T Secure Family

Secure Family has been working just fine on my teen's phone, but today I had turned off internet access and she was still using it. I looked on her phone tonight and the Companion app was still there.  Cellular Data was turned off for the app, but I turned that back on.  Wifi is off for t

Questions

 • Data & Messaging Features, Internet Tethering

135

2

0

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