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Turning off "closed captioning" and restoring audio sound

Help please!

Questions

 • U-verse TV Equipment

476

1

0

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

48

0

Need replacement power cord for DVR

I have been trying to get through to someone (anyone!) in order to get a replacement power cord for my DVR receiver as it seems to be the reason my DVR has blinking/pulsing lights and will not work. I have been unable to reach technical support online (chat bot says no agents available, please try a

Questions

 • U-verse TV Equipment

129

1

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

21

0

0

How are tech visits handled during the quarantine order?

I have internet 18 but really want to switch to internet 1000, it says a tech visit is required. I don't really feel comfortable with this. Is there a way to do a self install?

Questions

 • AT&T Internet Plans

25

0

0

Live streaming TV on Mac

How do I watch live TV on my Mac? I have Uverse with ATT. I know I can from my phone but I want it on my desktop.

Questions

 • Watching U-verse TV

243

2

0

Uverse Picture freezes

We've been having U-verse picture freezing issues lately (FTTP ONT) on all channels SD/HD. Had a technician come out and he said he did a line check and that it must be the receiver Set Top Box/DVR  (silver colored one). He swapped that out for a new black Motorola receiver and said that shou

Questions

 • AT&T Internet Equipment

2.3K

1

0

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

83

1

0

internet outages

Our U-verse service goes down several times a day for about ten to twenty minutes. The times are not consistent.  Our neighbor who also has U-verse goes down at the same times we do, so we know it's not an issue specific to my house.  I've talked to AT&T, who said there is an issue wi

Questions

 • AT&T Fiber Equipment

123

2

0

router replacement

My ATT supplied router is very old and is unreliable. I would like a replacement free of charge.

Questions

 • AT&T Internet Equipment

129

2

0

U-Verse HSI Serviceability (F-Case Required)

Hello, I am about to move into a new construction home within the next couple of weeks or so. There is no plant for copper or fiber on my street yet, however, the home three houses over has a pedestal in front of their home. Address doesn't show in system yet because again, it's a brand new home, al

Questions

 • AT&T Internet Installation

327

2

0

0

AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

 • AT&T Internet Plans

250

2

0

Unable to use AT&T U-Verse login for WatchESPN and other online applications

I tried to use my AT&T U-Verse login to access the WatchESPN app today, but I kept getting the error "We are sorry, but you are not authorized to access this web site.  Please verify you are authorized and re-enter your User ID and Password."  After getting this error, I downloaded the AT&T U-Verse

Questions

 • Watching U-verse TV

4.5K

3

0

0

AT&T Installation Refusal

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

Questions

 • AT&T Internet Installation

86

1

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

24

1

0

Units not listed on ATT Map for Uverse TV

We have tried to contact At&t regarding an availability of uverse service issue for our property.  The site was built in 2013.  Some of our units onsite can receive service however some of them cannot.  We have current residents who are listed and some that are not.  Building 2 is not listed at all

Questions

 • U-verse TV Equipment

335

1

0

0

ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

Questions

 • AT&T Fiber Account

74

2

0

U-verse Upgrade from u300 to u450?

Why is there an additional box charge when upgrading from u300 to u450? That seems ridiculous. Currently, if you have u300 and have 1 DVR and an additonal box at no charge.... this will change when upgrading to u450 per website.. Says customer will be billed an additional $8.00 per month for the 2nd

Questions

 • U-verse TV Equipment

1K

0

0

0

More than one month later, AT&T has not filled these holes

Please refer to the attached pictures.   I called more than a week ago regarding two large holes left by AT&T at the entrance to the Cypress Mill neighborhood at Skinnder Rd and Emerald Orchard Ln (Cypress,TX 77429). These holes have remained open for more than one month now and prese

Questions

 • AT&T Internet Features

161

2

0

0

AT&T Bringing U-Verse to my neighborhood - but when??

I received a notice on my door that "AT&T is excited to announce that we are bringing AT&T U-verse to your area!  We'll be upgrading our network in this neighborhood.  Work is expected to begin by _____ and end by ____.  Landscaping crews will repair any property that may be affected by this work. 

Questions

 • U-verse TV Account

372

5

0

0

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