My friends painfully have faster internet than me because they live in Detroit. With Rocket Fiber, they can get speeds up to 1000mbps. Now it is worth noting that Rocket Fiber is not an ISP, so it is not in direct competition with AT&T. What about my Internet? It's only 50mpbs. Let me ill

I have been an at&t fiber customer for around 8 or 9 months. I was given a BGW320-505 during my install. Everything worked great until my gateway took the latest firmware update to 3.15.7. Now my 5gbps ethernet port only gives me download speeds of around 3-5mbps while the upload speed is still

For the Past 3 nights starting on the 9th of Jan, after 9pm the service tanks. Download and upload speeds are very inconsistent along with pings jumping from 28 to 500 in seconds. Again this only has been happening after 9PM EST in area code 207(03903). In the morning, everything is fine up until 9p

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

We use the email to text service to send two factor codes for authentication. Starting yesterday, email to text is very delayed, about thirty minutes or so. Typically email to text delivers similarly to any normal email, which is immediate. I've verified that this issue is specific to AT&T, and I've

A few month ago there was a notice of environmental review for a new cell tower in Patterson CA. Has any progress been made on building the tower? The ATT wireless signal is pretty much non-existent at our house.  This tower will make a huge difference for our community.  Verizon and T-Mo

NOTHING has changed. We have an old grandfathered plan with 3 smart phones and a HOT SPOT We are in a very rural area, with only 2 towers within 10 miles but have never had major issues. Last year we noticed 5G came in occasionally, but within 30 seconds it went right back to 2-3 bars LTE bu

The 5G speeds that I have experienced in my city, Morgan Hill, CA, are worse than 4G LTE, and frankly, very frequently the signal does not even work; it's like having no signal at all. I have an iPhone 12 Pro.

I live in NJ at the 08812-zip code. I currently subscribe to the Premium service AT&T has to offer. However, this area has 3 nearby towers.  One in Plainfield 4G only (bad service tower btw), 1 in Green Brook 4G/5G and another in Dunellen 4G/5G.  My home is in the Green Brook area, an

Hello.Switched from 500 to 1 Gig a few days ago. We have a Pace 5268AC. On the 500 plan, wired we were getting, on average, over 600 up and down. Apparently AT&T turned the speed up to make sure were getting the full 500.  WiFi we were getting about 450 up and down. Now on a Gig, from my

Does BGW320-500 throttle the available bandwidth for any home routers behind it? I have a 300 Mbps plan and I do get promised brandwidth on any devices connected directly to ATT gateway except for my UniFi Security Gateway which is more than capable of handling much greater speeds. Is there a way to

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

This one is going to be a doozy. I had a question about cell zones. I have a cell tower about a half mile away from my house, and a zone falls on my house, shown as a large rectangular prism (Cell 8). within this rectangle is a smaller red rectangle, which indicates poor connection strength. My ques

@ATTHelp @ATTHelpFeedback @ATTHelpForums @community watch network @network @georgia According to this screenshot, I was told about 23 days ago that there is an ongoing maitainance in our area (edited per community guidelines). And, the network maintenance has NOT been fixed yet! Even the Mark The S

I have had Att for 8 years, then switched to Verizon, and back to att because of our tv.  I had the same phone on att and verizon iphone 7 plus, prior to that i had a 6 plus on att for two years.  I always had trouble with my signal in buildings as did the people i worked with (in multiple locations

I have been an AT&T customer for years, but unfortunately due to my job I have to use cheap phones (because I tend to lose or break them) and I'm resigned to prepaid phones as I travel and I may be in an area where one provider is better than another for months. My data speeds are all that matte

I currently have no service. Bill is up to date and I have checked on the AT&T app. First it said no outages detected and now it says my area doesn’t exist.. I look online and see that several people don’t have service. It’s been this way all day today. I hope this gets situated soon because I’m

I've been testing my AT&T fiber connection to troubleshoot some weird behavior on zoom calls. (Lag, lowered quality, etc.) At first, I thought there might be a bufferbloat problem with the BGW-320-500 gateway I have based on some really flaky results from the DSLReports speed test. It showed

Hello. I have a BGW320-500 with ATT Fiber that consistently have wired and wireless speeds of 400 Mbps up and down. This is great as it is the max speed that I am paying for. In a room not 20 feet away I have less than 10% of that speed, 25 Mbps up and 7 Mbps down. This poor signal strength is why I

I use roughly 70-120gb a month of my Unlimited Elite plan, which has a data deprioritization at 100gb. Cell service is the only internet available where I live so I'm stuck using 4g for work and entertainment.   I have not been over my 100gb cap in months and every night from 7pm to 11pm I see my sp