The promise from the agent was the old devices would pay all but 100 or so of the new devices on each phone but this has not been the case. I have this conversation recorded and am getting very irritated with att. I've called about this more than once and want it fixed

These are my notes regarding my request to add a digital phone to my home internet 50 service on August 11th. And how at the end of a 30 day battle I am expected to pay $58/month for Internet 25 when prior to August 11th I paid $38 for Internet 50. This is the story of a corporate giant (badly manag

I got this email today, 12/17/21. But unlike any previous such emails purporting to be from a Joey Ridz at AT&T, in the body of the email, below the message copied here,  the same message from Joey was repeated 4 more times, but with this above each of the other 4 occurrences: "On Saturday

Dear At&t, it is just not acceptable to charge ke with $407 from october bill! My plan is unlimited bundle, and I am always paying on time! I dont know where do you get this $407 from charging me, i rarely use the unlimited call and unlimited text! I dont call overseas! I dont use the plan excep

Lately I’ve been getting numerous calls a day that my iPhone reports as an “unknown caller” that have no phone number associated with them. These calls are all fraudulent calls saying I bought an iPhone 14 which I didn’t. I want to block them in ActiveArmor, but the calls don’t even show up the

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

I got an email saying I requested my email be disconnected TODAY! I DIDN'T. PLEASE VERIFY. Lynette (Edited per community guidelines) [email scrubbed] (Edited per community guidelines) landline (Edited per community guidelines) cell

I have been on the phone with ATT trying to clear up my so called "upgrade" no less than 8 hours since about July. Upgrade all began at Costco, prior to my trip to Mexico for a short vaca. During my trip, my new iPhone 13 dies, apparently there was a hardware issue that APPLE support could not fix,

First I will start by saying AT&T customer service have been very pleasant to deal with, but unfortunately, much like the many other posts I have read on this forum, my 5 month old Galaxy Note 9 went completely dead. Black Screen of Death. You could definitely tell it was on but not functioning

ATT stole my Samsung Galaxy S20 and then decided I owe them $700 after tolerating sub standard service for over a year. They refuse to credit any money for the old phone and then claim I have to stay with them another 4 years to be at zero. This company is a thieving lying scam and I will be paying

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

I've been a PREPAID customer for YEARS. I think this is easily year 8.1) Expiring money​Milk expires. People expire. Apparently, at AT&T, your "account balance" expires. How greedy is THAT? The guy at the store pointed out that I could put $100 in and it takes a whole year to expire. Out her

I recently purchased a new phone and opted to trade in my old phone for a $1000 credit. I returned my phone in the bubble packaging they gave me and also double packed it in a case to protect it. I was told I had to mail it and could not take it to a store. Well, the trade in department said it was

AT&T is the worst company I have ever seen I have their Internet and it is garbage I have to use my mobile hotspot because the Internet (Edited per community guidelines) so bad I don't even know how they're still in business I'm trying to cancel it so I can go get Internet from anyone else

I've been with ATT for over 20 years. It seams every year I find new "add ons" to my bill. Last month someone(not me or from my family) added the $9.99 2tb cloud to one of our lines. I caught it after 5months, called was refunded 3months. Now I see the " Next" feature was added to 2lines I just upgr

I tried explaining this to the customer service chat manager that my mother has been dealing with people from Nigeria who have hacked her phone and stolen her identity. I have even contacted the FBI about it. This is a fraud, scammer, hacker situation - however you want to call it. The rep ignored

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

At&t won't Honor the warranty so if anyone else has a (Edited per community guidelines)ty phone I'm going to see my lawyer tomorrow. I also have all phone conversation I got from customer support, And receipts .Done !! Going to post all my conversation on Twitter, tictoc,and my YouTube channel.

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

I was randomly taken to a website that said thisDear AT&T Customer, Congratulations!National Telecom is holding a market research for next 7 days (June.8 -> June.15) and we will select 10 lucky users everyday for a chance to receive an exclusive prize from our sponsors, including Apple iPhone Xs, Sa