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Outage for two weeks and counting

Our business has not had internet or phones for over two weeks because of a copper wire that was stolen about 1/2 mile away from our building. Why isn’t that being repaired? Is it because it’s in a low income area where a lot of minorities live? Why isn’t ATT&T concerned about this?

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43

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Phone not making my calls

My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any

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27

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Prepaid

my service was shut off and I’m trying to long into my prepaid account and I can’t remember my password. And I don’t have service on my number anymore how can I reset my password if I can’t get texts or emails.

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35

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We are a business customer with static IP addresses and need to run an email server... How do we get outbound traffic on port 25 unblocked?

Hi everyone, We are a business account costumer with a shared fiber optic line in a high-rise building. We would like to migrate our current email server, running on a dedicated fiber line, to our recently installed shared line.... Although we can receive STMP traffic on ports 25, 465, 587 --

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42

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"no service" message suddenly appears on phone for which account fully paid

Tags: no service, account locked, remote ATT support fails A "no service" message appeared several days ago on an iPhone 4 and an iPhone 6.  User has confimation that account is paid through December 9, 2016.  Physical location of phones (I have two lines) is unchanged. I cannot:1. Log into ATT acco

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307

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email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

61

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My phone Is not Stolen

I bought an iphone 13 pro max from a shop on 26 Aug 2022 and it was pin pack after i use it about a week it is showing in blacklist it is my phone and i bought it with full prize i have its going to remove from blacklist and unlock it to for carrier. I Hope you can solve this issue for me please i c

Questions

60

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No signal

Hey I don’t know what wrong with my AT&T Prepaid SIM saying NO Service since 5days now please what’s wrong

Questions

36

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When is uverse to be fixed after irma?

I am in S.FLa 33317 and had power back for 3 days now and still no net or tv. No reps answer anything. One rep in India had no idea what a hurricane was and told me my modem is bad and sent me a new one. My modem is fine. Nobody in my neighborhood with Uverse has it working. No estimated times to fi

Questions

1.8K

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LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

67

4

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

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196

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Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

Questions

186

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

35

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What is the process to Bring High Speed Internet to my area?

In my neighborhood the only internet service available is Satellite internet which has a host of problems. At&t does not reach out here but we know that At&t high speed internet is available directly outside of our neighborhood, and pretty much everywhere else around us.  So we have be

Questions

71

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Closed

17 hour and no internet service

Hi. Att & t is the worst ISP service I've ever  used. I commenced service  with you on 6/14/2022 by 6pm EST and the next 48 hours, service is gone! I work from home and I've not had service/network  connection since 4:30 pm EST,  yesterday 6/16/2022 till presently.

Questions

39

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No Service in areas of Houston

My wife and i both work within 1 mile of each other. Her, I and all of our coworkers who use AT&T do not have service in this area of Houston. We tried calling AT&T and the only help they could provide was to buy a new phone (we both have iPhone X), and this will not solve the problem because the is

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172

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Wireless Bill phone bill

I was locked up in jail from February to October how can I make payment plans to get this 921$ bill to go down

Questions

39

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Missing the email contact address to get in touch with the AT&T PREPAID customer service

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

Questions

47

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Where have they hidden live rep chat

I am in a country where I cannot connect to my ATT service and I need to get help from a live rep, HOW? I keep getting run in circles with automated chats that want me to sign into an account that I can't sign into. HELP!  This is really rotten ATT support.

Questions

154

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Wireless network connection

My wireless phone keeps kicking me off my mobile network. I can't make or receive calls, texts, or use the internet. Also in my sim card status in my phone settings keeps saying mobile network state disconnected. How can I fix this issue and restore my mobile network?

Questions

49

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