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Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

73

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Prepaid call center went home more than half an hour early and your webpage for online payments has been broken since last year

I just tried to change my payment info online, but when I go to make a payment, paygoonline asks for a different password than the one I use to sign into AT&T. I tried to get a temporary password or pin number from this page but no matter how many times I try, it won't accept my Captcha input. I

Questions

23

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Internet Still out

I live in Charlotte, NC and AT&T notified me our internet connection would be out for 4-5 hours. It's been almost 12 now. WHAT IS GOING ON???

Questions

40

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Shoddy service, Ineffectual Customer Service, Customer Loyalty & Supervisors are a JOKE

My home land line and BOTH cell phones have had spotty (at best) or completely non-existent service since late January. We've been at this location with AT&T for 12 YEARS with only the occasional hiccup. I've now spent over 9 HOURS in 4 different chats - with 4 cases being opened - and AT&T has done

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225

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NO INTERNET for 7 days now and HORRIBLE internet for the past 2-3 Months with NO END IN SIGHT!

​​We have had AT&T internet and cell phone service at our home for almost 5 years and for the past 2-3 months we have had very spotty, slow and poor internet service. We would loose connection constantly, sometimes for many hours and other times, just long enough to kick my children off their sc

Questions

180

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Landline

I have called multiple times over two months because my home phone has no service no dial tone. I have called at all different times of the day and every single time I call I get the same message “we are currently closed” but the website says 7am-8am weekdays. I have two toddlers and I also get side

Questions

46

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Device Unlock LG A340

Hi My request to Unlock My LG A340 has been approved.. But there is no Unlock code..

Questions

148

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My internet out for 36 hours!

I live in El Dorado Hills California in the Cresleigh village homes. I want to know why there aren’t any workers in the area fixing the problem when I keep being told they are continuously working on it?!!

Questions

47

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Available in my city... but not my home.

I'm tired of cox. I'm tired of cox coxing things up. I know other ISPs aren't much better, apologies to the apologists that will arise, but at the very least I want the option to not let cox cox around with me. I am at the point where I would almost be happy to pay out of pocket to get the fiber ran

Questions

174

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total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

36

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Fixed wireless internet outage

I have fixed wireless internet. I have been out of internet for 10 days now! In this day and time how can it take 10 days to fix internet. I work from home and I have a feeling come tomorrow I won’t have a job anymore

Questions

63

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What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

61

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Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

96

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Can't seem to find anyone at AT&T who can fix my AT&T WIFI issue in my house!!!!!

I am exhausted from dealing with AT&T the last 2 weeks: Phone, Chat (3 times), and 2 Techs came out to the house, one of which was a Sr. Tech. My WiFi is still having intermittent issues. I'm at my wits end here. I had a new router, new WAP, new wireless DVRs to go with the WAP installed and I'm

Questions

165

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Leave a good comment about Phone call

Hi, please send me a link so I can leave a great comment for an absolutely perfect customer service rep! Ashley AX-2196 went above and beyond to help me for 2 1/2 hours to try and fix my insurance problems with Asurion. we found that Asurion, unauthorized, canceled my insurance for home tech on June

Questions

17

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Internet service disappointment

Why did I believe that AT&T would be easy to switch to from Spectrum? On November 28 I paid for AT&T because I was moving to a house that was supposed to have the wiring for AT&T Fiber. It is a new neighborhood with new house construction.  When I paid for the service, there was a

Questions

48

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Closed

Att sales is lying to consumer about account look up and making new accounts to get a sale

Since November 16th I've paid all account to off to reactivate my service in total 1400 dollars if course they take the payment and then I was violated by shady sales tactics wasn't able to get order my way and was trying to be forced to pay and get me device the way sales supervisor wanted she over

Questions

50

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Dsl is terrible and slow

I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area

Questions

72

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I need to unlock my Apple XMAX

I need to unlock my Apple XMAX,My family and friends were worried about me when I was in a foreign country. My mobile phone was suddenly locked by the SIM card. I tried to use the device to enter the US VPN to unlock the ATT operator by myself. There were two results: one was not qualified to unlock

Questions

38

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Unlock SIM lock on iPhone.

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Questions

102

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