Just start AT&T internet service and technician installed BGW210-700 modem.I have two PC and one of PC is windows XP can not connect internet with Ethernet cable but the other PC windows 7 works .How can I connect XP PC for Internet.

we switched to ATT fiber internet on 5/28/22. On the day it was installed the service technician said the utilities would be marked and someone would be in contact within a couple days and it would be buried within a week.  No one ever reached out, so a week after the installation I called to

I have an existing conduit running underground along my driveway. I am interested in using that same conduit for a fiber-optic wire in addition to the phone wire. Is that forbidden?

Slightly stumped for a more veteran individual. Current condition, move the router like 18' from a poorly placed location (next to ONT Box) in corner of the home. Works like a charm but some areas have signal loss. Plan to move another 80' for a centrally located position using CAT6. Ran the cabl

The water sewer pipe from my house was broken by the AT&T team that worked in my community and I don't know how to locate them

For some reason, Outlook (Outlook 365) has stopped getting email from whatever server AT&T uses. I had it set up as an IMAP account. My spouse's Outlook stopped working on or about the same time (8/22/2022).  Neither of us changed the setup (spouse doesn't know how, I know I haven't mess

I have had 2 appointments for internet and tv service be missed. On November 13, my first installation appointment was scheduled for the timeframe of 11AM - 1 PM. Since at this point I was not moved into the house, I had to have my father wait for the technician to arrive. Since no one arrived by 1P

Can I have my fiber optic cable attached to the top of my house I will build a Raceway in side straight to the basement where he can reconnect

I think why everyone is having an issue with this business strategy is because of the verbiage and the appearance of promotional item. In many promotional advertisements they merely say get a certain "Dollar" amount off w/ an eligible trade in. The focus is on the trade in not the duration and the s

My fiance & I have been existing at&t customers. I've had their phone plan for YEARS. we just got internet with them 7 months ago and just the other day we had to do an emergency move out of our old apartment & into a new one & into a new town & the new place didn't have at&t

Greetings:I belong to the HOA board at a multiple-unit building in San Francisco. Recently one of our units had a new internet installation performed by one of your technicians. The installation was successful, but the ATT engineer said that the junction box for the building was very old and neede

We scheduled our installation several weeks before moving into our new home.  Day of we get a text saying the tech wouldn't make it and we need to call to reschedule.  We call in and they tell us they were over booked and the next available time is two weeks later!  This can't happen.  I work from h

I am attempting to install my new equipment (BGW210 Gateway) and have followed the instructions on the smart home management app. However, the broadband light blinks red during the activation and then the activation fails. The Power and PON lights on the at&t box are green, and the data li

Hello, I have been trying to set up a new wifi mesh system to improve coverage in my house. However, the speeds I am getting from this new network are inconsistent and usually very slow. Occasionally, the speeds will rebound to where they should be, but this is infrequent and unpredictable. The cove

My wife and I were looking at houses to rent or buy. We frequently used the search tool at https://www.att.com/buy/broadband/availability.html to see if a house had AT&T's Fiber broadband service. We found a house and checked Internet availability using the link above. AT&T said service was

My GFCI in my garage has been tripping every other day, even though I have only plugged in the AT&T Fiber Box / ONT. Also, I asked my electrician to check the wiring and make sure it was sufficient, and he replaced the GFCI with a brand new one, but the issue persists. Is there possibly an issu

What is the process of making an official consumer complaint for a 10+ year customer of AT&T? I have had NOTHING but the WORST service over the last two weeks regarding internet set-up. NO ONE absolutely no one has been of any help. I spent over 3 hours, over the span of three calls, to get a

I just moved to a new home and was trying to move my account, but the previous owners apparently still have an active account at the address. When I called to move my service, the rep said that they have to cancel their account first. I have no way of getting in touch with these people so they can c

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

I spoke today to an AT&T rep about my modem having a firmware update. I asked the rep if I was responsible or was AT&T responsible for Firmware upgrades on the modem. The AT&T rep replied that it was AT&T's responsibility to do the firmware upgrade. I explained to the rep I had a fir