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Internet/Horrible installation

I moved from DFW to North Alabama 6 months ago. Internet and wireless service went from good to awful. I had Internet installed at my new residence and wires were left hanging from the outside of the house. I assume 5G is being installed in the area by the way my yard looks after them digging. In ad

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Overbooked technicians, rescheduled for two weeks out? Unacceptable

We scheduled our installation several weeks before moving into our new home.  Day of we get a text saying the tech wouldn't make it and we need to call to reschedule.  We call in and they tell us they were over booked and the next available time is two weeks later!  This can't happen.  I work from h

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174

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Customer service and install issues

I ordered services for my new house on Feb. 28th 2018 and schedule my install for March 17th. I get my confirmation email. 2 days later I get an email from ATT (no call or anything) rescheduling me for Monday March 19th. I call the number because I’m not available. I had to call 3 times because no o

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175

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Iphone Unlock

I purchased an Iphone that's from AT&T, I have the box and everything for this phone. I am trying to unlock it to use it with my carrier outside of USA (it is compatible with my carrier) but when i try to make the request through the portal it says a request has already been made but neither

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90

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How are tech visits handled during the quarantine order?

I have internet 18 but really want to switch to internet 1000, it says a tech visit is required. I don't really feel comfortable with this. Is there a way to do a self install?

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36

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Questions about Fiber 100 & 1000.

I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th

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1.6K

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New Box Instillation Box # 3603-5 Grove City Ohio

New Box instillation, fall of 2023. There is no problem with the box however when said new equipment was installed, the contracted company that did the digging, did not replace dirt back correctly causing a dam / blockage not allowing the water to drain. Prior to the instillation the ground was cons

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30

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McAfee

Why after several years is the link still broken for the McAfee download? In the past 3 months we have been hung up on after an agent states "I'm sending you to another escalated department to resolve the issue with your account" 7 times. Twice in the same day. All I ask is stop the scam please beca

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76

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Install the BGW320 gateway

We have U-verse over fiber network. Recently had an issue with one of the TVs giving 'no signal' error. After chatting with customer service, I received the new BGW320 gateway to replace the current one. I do not have the technical knowledge to do it myself. How do I get a technician to come and

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61

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Need help getting a telephone pole moved

Hello, We put in a request to get a telephone pole moved back in February and we have not heard anything back. I have an Intent Number that the joint pole desk gave us. It's been over a month. We are at a standstill in the construction of our home because of this issue. Who can I call to get help in

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142

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Gateway Router

Got a new Gateway Router and it won't connect

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29

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So frustrated with AT&T service

I ordered my internet in February and still nothing. They kept pushing back the date of my installation and kept giving me the run around. So today, June 10th, 2019, I decided to chat and ask one of the customer service techs to see what was going on and they told me that I had to put in a whole new

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265

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Internet Installation at New Address

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

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65

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Port landline to cell

I am trying to port my landline to a cell phone phone. It keeps asking for a pin that is 6 digits and I do not have one. 3 customer service people and a store rep can not or will not help what do I do? A online account was never created and it wants a code that it sends to the landline before I can

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53

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Switch from DSL to traditional landline

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a tra

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83

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Fiber Available Around my area?

Hello , I made a post a few days ago about fiber and got one of my many questions answered. But I found the AT&T Fiber map and I was wondering if AT&T fills in areas like this will fiber , The area is residential and no fiber has been laid at all so it completely open to work with. I know no

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105

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Closed

CellBooster 4G

I hooked up my new CellBooster but when I plug it in all the lights initially light up yellow but then all but the power light go out. The power light starts constantly flashing white. I have tried multiple power sources (known to be good) but continue to have the same problem.

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84

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Scheduled to upgrade my current 100mb to 1000mb and had a question about installing Ethernet ports

So I am scheduled to have my gigabit upgrade installed this next week. Currently I run the standard 100mb plan but the wireless connections (and some direct ones) have gone down hill. So to combat this, I was hoping the installer could install drop ports at 3 locations in my house. Or if this was ev

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884

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New Construction & ATT Pole is in new driveway approach - needs to be relocated

I am under construction on a new quadraplex near downtown Dallas TX and an ATT pole is sited in the middle of my new driveway approach. The pole appears to not be in use but in either case it needs to be removed or relocated.

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40

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ATT already installed in my yard.

Hello, I live at [EDITED] Mountain Road in Farmington, Mo 63640. The previous address before building our new house was [EDITED] Hwy D, Farmington, Mo, 63640.  That was 7 years ago.   About 5 or 6 years ago, I came home from work and found 2 guys digging up my front yard.  I asked

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