I got a new iPhone through a promo (trade in a phone for $800 credit towards iPhone 12). The new phone arrived in a box that contained a prepaid shipping label sticker and a strip of packing tape. I have traded in phones before and thought it was odd that it did not come with protective packaging fo

I bought an 11 PRO MAX ，and there was something wrong with it. I added money to change a new one at Apple Service Center in China. The IMEL has changed, but SIM lock is still with it. I want to unlock it, but the sequence is prompted The IMEL is not ATT s, what should I do?

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

How can I block a number on a phone that is on my plan with the App

While using the promocode TRADEOFFER23 and trading in my iPhone 12, I selected the "donate to military" check box.  I didn't catch this error until the final screen appeared saying my phone was donated.  My question is:  How do I void my trade-in and redo this trade where the promotio

I'm trying to unlock my paid off iphone 13, I keep getting the error my account information is wrong. Ive changed my wireless passcode 3 times, ive type my name and email in caps and not in caps. Everything I try I keep getting "information doesnt match our records". someone please help me as all cu

i have requested a unlock for my iphone xr. the problem is, there is no email confirmation for almost 48 hrs. then i received it just a few minutes ago , the problem is, it is already expired . i tried requesting again but the unlock portal is saying i have pending unlock request for the phone. so,

I bought an iPhone on Facebook swap but shortly after I got it they reported it lost or stolen and now att won’t unlock it what can I do I paid too much money not to be able to use the phone

Looking to exchange my iPhone for a different iPhone, it is still within the 14 day policy. Upon purchasing my present phone, I traded in my old phone for $700 trade in credit. If I am to exchange phones, will that $700 credit carry over to the next phone?

Signed up for att prepaid with three lines on 6/29 for the 8gb and get 8gb free promo. Only 8gb appears in account. It’s been well over 10 days. Phone customer service is unable to assist with this issue.

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

I need to active the International Day pass, and the link on the product page asked me to login. However, after logging into my AT&T account, there's no such an option. Would anyone please tell me where I can find it?

I saw in one of the posts related to your COVID-19 response to help consumers that are affected by waiving data overage charges. Does this mean I can use my personal hotspot at home so my son can access his online/distance learning while schools are close and I don’t have to worry about staying with

I applied for and received verification of a data usage waiver until May 13th (or stated date). Was so glad to have that since our income only allows for a limited data plan and I've been working some and doing some research for work from home. Data speeds slowed as they typically would in a billing

I have changed emails and deleted the one you have on file and I need to set up a new online account and it will not give me the option

Hello, are there any issues in 52402 zip code area? Cellular data is turned on, but is very very slow, almost non-available. Thanks

I took Airtel International roaming fora month but the package  Rs3997/-said I can make calls to India for 100 minutes sadly doesn’t work making business difficult suffering losses. I have been taken for a ride by Airtel. I went AT&T office in PaloAlto and checked and try after due v

I apologize . I bought a phone in Ukraine, and it turned out to be tied to a mobile operator US AT&T Locked Activation Policy, can you help find out which operator

I don't have access anymore to the email address associated with my photo storage account and can't login. I have tried emailing you repeatedly but get no response.  How can I change my email address associated with my account?

I’ve been an att customer for 25 years. Is there a way to unmask harassing (Edited per community guidelines)UAL HORRIFIC calls middle of the night?