
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi,I want to stop the prepaid, and I want to hold the payment.When I left U.S., all of the AT&T stores closed because of COVID 19.I will go back to U.S. at August, so I want to hold the payment during the August. I knew how to hold the payment online or by using an application. However, I forgot my
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Can a person just get a GoPhone SIM card for either the 25 monthly plan or the other prepaid smartphone plans available from AT&T? If so, where can these be purchased? This would be paired with an unlocked GSM phone purchased elsewhere.Thanks.
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
So my phone just broke yesterday. I heard to freeze my at&t prepaid I need to give a call or send a message to at&t, however, since my phone broke I could not give them a call. could anybody show me how to freeze my number through the online method? Thanks.
Questions
•
Account & Usage
Accepted Solution
Official Solution
Hi! I was wondering if I need to cancel my prepaid plan, even if I deactivated the autopay, to avoid future payments. I had to leave the States due to COVID-19, and I'm not using the phone number, so I'm no longer interested in retaining the line. I tried to call the abroad service number but the s
Questions
•
Account & Usage
Accepted Solution
Official Solution
Our family has two iPhones (6S), each on the new Prepaid $45 (6GB) plan. I understand roaming and texting is unlimited to and from Canada and Mexico.But what will work in Germany and Ireland?Specifically texting - will the plan work with unlimited texting while in Germany and Ireland?(I understand t
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I recently ported my AT&T number to a different carrier. I tried to log in to my AT&T Prepaid account to turn off autopay and then tried to call to cancel my account. I'm no longer recognized as an AT&T customer since my phone numbers aren't connected to AT&T any longer. Is there a w
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hi, I am overseas and I need to be able to receive a text message on my prepaid nymber. I am on the pay by use plan and I still have money in my account, but the phone says emergency calls only, and text messages are not getting through. Any suggestions?Thanks!
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I'm purchasing a new prepaid phone for someone who has a pay as you go plan. The phone will come with a prepaid card for the $30/month service. Will the prepaid card that comes with the new phone work to refill a pay as you go plan?
Questions
•
Plans & Features
Accepted Solution
Official Solution
I recently purchased a AT&T motivate 2 from Walmart and switch the stems as usual and pass phones it's all I've done to and I'm trying to make a phone call and I was met with a automated recording that I needed to return it to the store that I purchased it from to finish activated and the help o
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I need to buy a new phone and I've been looking into getting a Samsung galaxy a51 that is at&t locked, but I use at&t prepaid. Will any at&t locked device work with an at&t prepaid plan as long as I put an at&t prepaid sim card in it?
Questions
•
Plans & Features
Accepted Solution
Official Solution
I have the AT&T Prepaid Radiant Core (Android) phone. For the life of me, no matter what I do, I cannot consistently get a notification sound when I receive text messages. I'm guessing the solution is either incredibly simple or nonexistent: hopefully, not both. Any simple straightforward assist
Questions
•
Android
Accepted Solution
Official Solution
I have number that has been disconnected for about 60-90 days it's been recycled? or rathe I am not able to claim it at the moment. I was told that the number is being held by ATT. I was wondering if someone can tell me how long it will be before I can try to reclaim the number. and if I can do it
Questions
•
Account Features
Accepted Solution
Official Solution
I originally activated my phone using a $65 prepaid card, with unlimited text,call and data for a month. It is about to expire and I purchased a $50 prepaid card this month because I don't really need unlimited data. However, when I renew and enter the prepaid card pin, the system tells me I stil
Questions
•
Account & Usage
Accepted Solution
Official Solution
Hi, I bought Prepaid connection in Store on 25-Jan. am looking for a paper bill which can be used as Texas Resident to get Driver License. I tried to find an option in the app but am not able to find any. In summary, Is it possible to get a paper bill/email stating my Name and address in it ?..
Questions
•
Account & Usage
Accepted Solution
Official Solution
how to add acp info to my existing PREPAID account
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
11-5-2022In May of this year I moved from Las Vegas to Texas. I have been a wireless AT&T customer since 2016, something AT&T does NOT care about apparently. Two issues:1) For all of that time my taxes and (most) fees were waved but that has changed in the last several (~5?) months, I am not
Questions
•
Wireless Billing
Accepted Solution
Official Solution
will I be able to transfer files and apps on android phone to new apple?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
My son and I are leaving Tracfone and Net10 because they want to go to Verizon network sims. We do not have that good network in our area we have excellent ATT coverage through Tracfone and Net10 but they are changing to Verizon. Would we still be able to go to ATT Prepaid? We get better service bar
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Hi, I am unable to login to my att account and I can't retrieve the PIN since my sim is not working (I'm out of the United States). I have AutoPay enable so I need to end my account. Is it possible to end my account without the PIN code? I have the physical sim, so I can communicate the number pri
Questions
•
Account & Usage
Accepted Solution
Official Solution
Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people. Why is this still happening? I just want to use my new 4G phone.
Questions
•
More AT&T PREPAID Discussions