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Trade in Nightmare

I've had a horrendous experience trying to get a return label to send back my old phone. Repeated calls, 30 min each. Telling me to wait 7-10 business days. Still no label. Automated service for label doesn't work It seems like a scam to run the clock out on returning old phone.  I'm beyond

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134

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Unable to unlock phone

I have 4 phones with AT&T. I transferred my service back to Tmobile because signal issue. I fully paid the phones and requested to unlock them to be able to use with my new carrier. Unfortunately, only one phone was successfully unlocked. 3 of them were denied. Initially, I got an email saying t

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25

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Official Solution

Buying from ATT Store

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

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105

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Fiber installation

I moved to a new apartment last week. I ordered AT&T fiber because it said it was available at my address. A technician came to install the Wi-Fi modem, and it turns out that my apartment doesn't have the fiber connected to the fiber box; "literally, you can see the cables tied and disconnected

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86

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Employee Training issues and no credits for returned phones

I have 2 phone upgrade issues. The first was a free upgrade to an iphone 14 which we did at the store. We were told it was just a free upgrade. They moved the data to the new phone and sent us home with both phones. Later when I called in about the charge, I was told we needed to send in the old ph

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69

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Complaint

I need someone over a DM to help me file a complaint. This is an on going problem and is costing me a lot of money. I have made inquiries and his employees, not one, but multiple, have email and called him over this issue. The last time I spoke, in person, to an in store manager was on 12/30/23. The

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40

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Being Charged Double

I paid off two phones and my bill increased $170. My landline went from $90 something to $112. My total wireless service charges are $231.13...but I'm being billed $462.26 which is exactly double for the wireless. I've called for 3 or 4 days and got nowhere. I went to an AT&T store and had them

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39

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Unable to reset pass code, unable to cancel service, been a customer since 1998

Has anyone had any success getting any help from ATT when you are out of the country and don't know your passcode? I have spoken to several reps in the past 4-5 days and even filed a BBB complaint. This is crazy that there is no other way to verify my identity and the company seems ambivalent at bes

Questions

164

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I'm writing to dispute a final month charge as I canceled my account with in the timeframe.

I'm writing to dispute a final month charge as I canceled my account ( or tried to on 08/11/2023 when I paid off my phones and the billing starts on 8/12 ) I have been a customer of ATandT for 13 years and was recently sold an upgraded plan and have had nothing but problems. I called in on the 1

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85

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I Need to Escalate this Problem

My husband is the account holder for our 5 lines of cellular service with AT&T. On 11/30/23 our son's iPhone was stolen, and he promptly remotely erased and locked the phone. My husband called Customer Service to notify them and was told that our son's phone would be blocked, rendering it unusab

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77

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Has anyone else been promised a trade in offer than had it revoked after purchasing phone?

Curious if I am alone with this issue.   On 10/30 I went to an authorized AT&T store to look for a new phone.   An employee showed me phones and told me if I was interested in the 15 there was a trade in offer of $700 for my old iphone.   I questioned to make sure I was

Questions

293

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AT&T First Net Trade in Issue-FED UP

I processed a trade in in November 2023. I used their box and the label they provided and am now being charged for non return of the device despite the post office showing that it was received.  I have spend no less than 10 hours on the phone with agents and one "Manager" today named Sabrina.&

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84

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Returned AT&T phone over 2 weeks ago and still getting texts about a possible charge if I don't return the product

Hi, I've returned a product over 2.5 weeks ago and still get texts about the charge occuring on my account if I do not return the product. The item has been in ATT's warehouse since october 5th and calling customer service has been completely useless. I'm tempted to get in touch with the Better Bus

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35

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Losing Free Max subscription?

Did anyone else get these weird automated e-mails? Anyone lose free Max subscription? I get a free Max subscription for having 1 gig internet + legacy U-verse TV (that I pay a small fortune for).  But I got a random e-mail on 8/18/2023 claiming I made a change to my account and I'd be losin

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973

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Integrated Solutions Expert Fail

ATT - what a nightmare since the jump. The “Expert” (William) came to my house with the fiber repair tech at my original home. All the promises if we changed our wireless lines from Verizon to ATT, the bill would be $100 cheaper a month. I should have never made that switched. First, I

Questions

40

4

Accepted Solution

Apparent routing issues with AT&T fiber

I have had AT&T fiber for over a year. Over the past several months I began experiencing several slow connection times. For instance, opening something as simple as MS Outlook would hang with Outlook displaying... "connecting to server" for nearly 3 to 4 minutes. This has now manifested itself i

Questions

498

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Outgoing calls rerouted to customer service

Whenever I try to make an outgoing call, it reroutes me to AT&T customer, only it's not customer service. I hear a recorded message saying "Thank you for calling AT&T about your wireless service. You have reached the customer service line that is no longer in use," and tells me to call their

Questions

314

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Charges on my phone bill

I am going to try as calm as possible while I type this. I have spent an hour on the phone and now waiting for a call back to address a charge on my account for a non returned phone. I returned the phone back in May of this year (2023).  Was told that my new phone would be shipped upon receipt

Questions

109

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Outside Facility Issue?

I recently bought a house and was excited to get AT&T Fiber installed so I could host tailgates and move nights soon after moving in. The sales team was very helpful and got my account set up and installation scheduled in no time. However, the day before the installation, I got a call saying the

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98

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iPhone upgrade issue

So I’ve been with att 20 years. I upgrade my phone regularly through the next program. I sent my iPhone pro max 13 this time in the packaging provided by att. They have a cardboard carrier that you put the phone in plus I added bubble wrap Using ATT’s shipping label. (Prior I removed it from the “

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