Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.7K)

Relevance
FIBEROPTIC INSTALLATION IRRIGATION DAMAGES

HAS ANYONE HAD EXPERIENCE WITH SEDGWICK TO REPAY FOR FIBEROPTIC INSTALLATION DAMAGES? ATT CONTRACTOR INSTALLED FIBEROPTIC LINES THROUGHOUT OUR NEIGHBORHOOD. IN THE PROCESS, AND SINCE MY HOME IS ON A CORNER, THEY RAN LINES AT 90 DEGREES IN MY YARD. AS A  RESULT, THE CREW DUG 3 TO 4 HOLES IN

Questions

141

5

0

Dallas door to door, re:fiber

Hello! Does anyone know if AT&T has people going door to door telling people their fiber has been updated and they should switch their box off and on to get faster service? We had 2 guys in our neighborhood yesterday knocking on doors . They did not look professional, had no business card, no AT

Questions

51

0

0

Customer service?

I am highly likely to switch services based upon my most recent experience with AT&T customer service. Yesterday, my fiber service was cut by an AT&T contractor who was re-burying our neighbor’s AT&T fiber optic cable. I called for a repair appointment and was told it would be four days.

Questions

28

1

0

Fiber

For whatever reason, when ATT ran fiber in my area, they stopped a whopping 500ft from my home. Are there ANY options to arrange to be connected to the pole less than a mile down my road? Without it, the only option the people on my road have is a dismal 10mbps tops. Considering how often I'd asked

Questions

25

2

0

Downed line

There is at Att line down all the way across our front yard, in the road, and across our driveway. We've tried contacting you several days in a row, held on hold for hours, been transferred to multiple departments only to be told to call the very same number we've called in the first place to report

Questions

32

3

0

Installation

We began our installation paying for fiber optics. The tech showed up and said we can’t have it even though we had already paid for it. Then an att salesman walked into our house with no permission trying to sell us stuff we didn’t want. Then we had to move and they said we could t transfer service

Questions

38

10

0

AT&T Installation Refusal

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

Questions

115

1

0

Safety with ATT

ATT isn't so interested in safety when it comes you. I had to beg, plead and basically threaten their bottom line before I could get them to come out and bury my internet line that was catching on every delivery truck that came into my driveway.  Today I noticed that they left a nightmare of m

Questions

55

1

0

My entire service is down

Nothing works at my home after they buried the line outside my home. My kids are unable to do their school work due to no connection or service. I have tried everything. I cannot get anyone on the phone except "promotions" who hung up one me

Questions

51

1

0

Forward port 443

I am attempting to forward TCP port 443 on my AT&T fiber internet gateway.  When I attempt to forward the port, I get an error message: The port range 443 - 443 in the service conflicts with the device managed port 443 - 443 I found a post here that a wireless TV receiver could be to blame, so I r

Questions

362

1

0

fixed wireless connection drops out repeatedly

My fixed wireless connection continually and repeatedly drops out. The speed test is awful. It reveals that our speed drops off to nothing and then perks back up to normal. This does this repeatedly. This has been doing this for over 2 weeks. There is no one in customer service who understands. I ca

Questions

41

1

0

Internet services

I’ve had internet through At&t for a little over a month and it’s been nothing but constant problems, I’ve had multiple technicians come out to fix connectivity problems I have with the internet. Then the problem is fixed for about a day and it just starts all over again. So far worst service I’

Questions

57

3

0

At&T "Thanksgifting" rewards program ongoing problems.

when you go to click on a contest link...that is suppose to be a "Thank you" to customers...why do ppl get this message- "Authentication erroraccess_denied - identityToken - access_denied - User not supported".....and then be told this by Agents - "Safwan 7:25 PM We are having an ongoing Issue with

Questions

145

16

0

Fixed Wireless Internet Outage for 3 Months With No Solution

I have been very happy with my ATT Fixed Wireless for several years, but in early May 2022, my internet went out and no one on the main customer service or technical service lines will help me. I have even asked to have a repair person sent to my home but they refuse.  The standard answer I ge

Questions

52

5

0

Why can't I get faster internet service, even though the house next door, 50 yards away can?

I'm so tired of awful internet service through AT&T. We've been customers for nearly 20 years in our location and the best speeds we can get is 18mbps down and less than 1mbps up. We've literally BEGGED for better service and said we'd be willing to pay for equipment. Literally no one we call un

Questions

268

21

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

56

1

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

31

0

0

Smart home manager

I have tried to sign in to this from day one and haven’t ever been able too…

Questions

50

2

0

Outside facility issue?

Call to get internet and install date is set for Friday the 24th. I get called CONFIRMING THE APPOINTMENT the 23rd not HALF AN HOUR later I get called cancelling the appointment due to an "outside issue" which could not be more vague.  There is a port for dsl in my wall specifically branded at

Questions

55

1

0

Complaint number

Anyone know a direct number or email for complaints. Still do not have internet service and all I get is the standard “we are working on it” since 4/29.  

Questions

28

1

0

Not finding what you're looking for?