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I got a text saying I get free HBOmax with my wireless plan and I’ve already started paying for it

How do I switch it to my wireless plan since it’s free

Questions

 • HBO Max Account & Billing

361

2

0

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AT&T Fiber Internet 1gb availability in Pickerington Ohio

I have been living in the Spring Creek sub-division in Pickerington Ohio for 13 years now and we have AT&T 100mb Internet, but I am wondering when we will have speeds up to 1gb. I am teleworking and will be for the foreseeable future and could use the extra bandwidth.  Thank you,

Questions

 • AT&T Fiber Ordering

238

2

0

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Having Trouble Transferring Billing Responsibility

My phone bill has been under my dad's name. I recently decided to make it my own. I got the link to accept the transfer, but when I put my phone number under "number you want to take ownership of" it won't let me keep it under the existing account. It will when I clicked for "new account" but I don'

Questions

 • Wireless Account

190

2

0

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Will I need to unlock my phone again?

I recently acquired a used Windows phone from a private party and I used the AT&T unlock utility web page. I successfully unlocked my phone without further incident. My next concern is regarding the phone's unlocked status. Will the software ever trigger the locked mode again, i.e., during a factory

Questions

 • Phone & Device Upgrades

42

1

Accepted Solution

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loading a list of contacts to email using a csv file

Anybody knows how to upload a list of email contacts from a csv file? Seems that it is not available any longer. Downloading the email list of contacts to a csv file is available, but I do not see how to upload back the same list I downloaded and cleaned up. On the same subject, is it possible to h

Questions

 • AT&T Internet Security

51

1

0

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Official Solution

AT&T Prepaid Device Unlocking and Features

So I have a new phone I bought from AT&T prepaid and I know that the device unlocking policy for at&t prepaid is like 6 months. I like to have my phones unlocked when I can have it done, although I have no desire to leave at&t. So using the app called device unlock in my apps list after 6 months let

Questions

 • Plans & Features

246

1

Accepted Solution

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Can I suspend my wifi or turn it off until I am going to return to college?

Due to the COVID-19, my college shut down classes which prompted me to move back home for the time being. I was wondering if I could suspend my wifi or turn it off until I am going to return. Is this possible?

Questions

 • AT&T Internet Account

52

0

0

Accepted Solution

Official Solution

How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

 • Account & Usage

129

2

0

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Getting an old number back

Ok I'm Billy H (Edited as per community guidelines) im trying to get my old land line number that belongs to Cranford roofing back and port to my mobile device. The number is (Edited as per community guidelines). I had that number for over 40 years and I retired I closed it. My grandson has recently

Questions

 • AT&T Phone Account

271

1

0

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Official Solution

Why do I get the message on my TV screen, "The DVR system is working. Please try again." when I press any button on my AT&T Uverse Remote?

Why do I get the message on my TV screen, "The DVR system is working. Please try again." when I press any button on my AT&T Uverse Remote? I have unplugged & rebooted both my gateway modem and individual box on the TV. This is a secondary TV not our main TV. I can't access the Guide, Me

Questions

 • U-verse TV Equipment

1.2K

7

0

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Closed

Thank you for the free data during covid19

10G of free data for 60 days do to covid19 crisis and you concern . Thank you very much. You have no idea how much that helped my wife and I. We have just recently moved from Texas to Colorado. I have a Video doctor visit Monday with No data. Thank you It doesn't take much to matter a lot

Questions

 • Wireless Account

50

1

Accepted Solution

Official Solution

Do you have a student discount?

I am currently in college and since COVID-19, I have been struggling with my class work due to the fact we don't have internet at home. I was wondering what student discounts you had

Questions

 • AT&T Internet Plans

2.7K

3

0

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Using Prepaid Account Balance as Payment

I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d

Questions

 • Account & Usage

60

1

0

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Official Solution

Please Update Your AT&T Email App Settings - Info From AT&T

If you received an email about updating your email apps from info@service.comms.yahoo.net, it is a legitimate email.    There is a new way to set up your AT&T email account in email apps that will keep your information even more secure. Please update or upgrade your email apps as soo

Questions

 • AT&T Internet Security

5.6K

2

0

0

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What does a charge for "support" mean?

I get charged an extra $15 every month for "support" but I have no idea what that is and I can't figure out how to tak to a real person at att.

Questions

 • AT&T Internet Account

50

0

0

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PREPAID TO POSTPAID

I would like to change from At&t prepaid to postpaid. I currently have the $65 unlimited prepaid plan with auto pay.  What do I need to do to change?

Questions

 • Wireless Account

289

1

0

Accepted Solution

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Wi-Fi password changed. (Wasn’t us)

I can connect to my “Guest” but the password for the main Wi-Fi connection has been changed and it’s not the password on the side of the router. I had to change the password on the guest account almost two years ago because someone was connecting to it and casting videos to my devices. Is it poss

Questions

 • AT&T Internet Security

452

3

0

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Official Solution

Using Your att.net on a Blackberry Device - Solutions From AT&T

We’re updating the way that you connect your AT&T Yahoo Mail to your BlackBerry device in December 2018. You’re impacted if you use Blackberry 10, BlackBerry 7 or earlier devices.   What this means for you You may be asked to sign in again to your AT&T Yahoo Mail account and may need

Questions

 • AT&T Internet Security

3.6K

11

0

0

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Airties / Smart with extender with Fiber 1000

I have Att fiber 1000 service and get 980 mbps consistently on my computer and Xbox that have wired connections. But every wifi connection off the airties 4920 is only 200-300 mbps. I thought it was a limitation of the extender, but the Ethernet ports and specs say it is a 2 gbps device. Anybody kno

Questions

 • AT&T Fiber Equipment

433

3

0

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Official Solution

Upgrade from prepaid to regular

I would like to Upgrade from prepaid to regular

Questions

 • More AT&T PREPAID Discussions

65

2

0

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