Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (85.3K)

Activity

Closed

AT&T won't unlock my phone!

We have been with AT&T for years. NEVER paid late. I bought all of our devices at Walmart and paid for them in full. For the first time EVER, we finally have high speed internet available. AT&T always told us that our road does not exist. The same road that they mail the bill to every month.

Questions

 • Apple

3.2K

59

Accidental *57

I got a no caller id and called *57 but do not want to be charged extra or report the call since it was not serious or threatening. When I called this number, I did not hear anything and the call was automatically hung up. Does this mean that it was unsuccessful and I will not be charged extra?

Questions

 • Apple

13

1

0

Trade in

How do I find the location identification #?

Questions

 • Apple

21

2

0

Can't make/receive calls , Or use internet but can text

I just bought this phone on 06/10 brand new from the store. I got a Motorola Moto G Play. My internet doesn't work and neither do incoming/outgoing calls, but I can send and receive text messages.. I went to put in the MMI code for Cal forwarding.. and got Network error or wrong MMI entered..&nb

Questions

 • Android

513

3

0

Closed

ACP phone program

I have q Link wireless on my phone which is ACP government phone I'm disabled I'm on food stamps but the phone don't work in my new house I need to get a different one I'm hoping that yours has service where I live can we see if it does

Questions

 • Samsung

18

1

0

Closed

ACP program

I've got qlink wireless on my phone and it doesn't work where I just moved to I need a new ACP program phone I'm disabled can you help me

Questions

 • Samsung

14

1

0

Vmail

Same issue as other person. Visual vmail not working after most recent update to software.

Questions

 • Android

25

1

0

ACP program

I have qlink wireless on this phone and I just moved to plover Wisconsin and the phone don't work here I need to get a new ACP phone I'm disabled I'm on disability and food stamps and I need to get the phone as soon as possible can you help me please

Questions

 • Samsung

20

0

0

Customer service

How do I leave a negative review about an associate? I was disconnected from a great employee and then got a different one who refused to transfer my call to IT and when I asked for a manager she said… “why so management can tell you the exact same thing I did?” And refused to give me her name. Whil

Questions

 • Phone & Device Upgrades

28

2

0

unlock surface duo

I am in other country and bought a AT&T locked surface duo mobile phone from AMAZON. I want to unlock it thru https://www.att.com/deviceunlock/ but it was failed . Due to I don't have a AT&T mobile no. Anyone can help?

Questions

 • Android

26

2

0

Management at ATT store , Tri county location . Cincinnati , OH

I recently purchased a phone from this store , and the employee who sold me the phone made the mistake of giving me a new phone while always allowing me to keep my old phone . They called a day later I guess when they recognized the mistake and told me I would have to return my old phone . I made it

Questions

 • Phone & Device Upgrades

61

11

0

Verification codes

How can I text help to the short code if I'm not even receiving the text to begin with. None of my phones on my family plan are receiving verification codes.  We have tried all of the steps posted.  I also tried customer care and they keep trying to reset my pin.  That's not the prob

Questions

 • Apple

60

7

0

Accepted Solution

Official Solution

Unable to unlock mobile phone due to an outstanding balance that I apparently don't have

A few weeks ago I canceled my mobile phone account with AT&T because I've moved out of the US. I paid an outstanding balance (of $0.04) last week, and the AT&T site now shows that I've canceled the account and that I owe nothing. I'm trying to unlock my old phone, but I'm repeatedly told tha

Questions

 • Android

95

8

0

iPhone 14 Pro Max 512g

I placed my order for new service 11/03. Received an email to send a copy of my ID immediately. 11/05 received confirmation pre-order was successfully received order should ship 11/17-11/25. 11/21 Email: Good news order has shipped and it arrives 11/22 FedEx. Be patient orders are shipping.

Questions

 • Apple

19

1

0

Traded in phone for promotion but the store lost it

Back in January I participated in the phone trade in promotion where my family switched our plan to AT&T and I was supposed to trade in my old phone for a refund. The rest of my family who lives in a different city mailed their phones back to corporate and got a refund after a few billing cycles

Questions

 • Apple

403

11

0

Closed

LG B470 - AT&T Address book

we just activated a new lg b470, please tell me how to stop the AT&T adress book from trynig to load every time we open contacts. Thank You

Questions

 • Other Phones & Devices

225

5

0

Official Solution

iPhone 14 Pro Max availability and Ship date

I ordered an 512gb iPhone 14 Pro Max on Oct.4 and has not yet shipped. I understand that there have been some delays and just wanted to know, if there was any information as to when are they(approximately) expecting to begin shipping? Thank you.

Questions

 • Apple

1.5K

9

0

About unlocking my iPhone

AT&A mall customer service staff Jainne notified me at 2:53 that he had submitted an unlock application for me, and my iPhone would be unlocked within 2 hours. If it is not unlocked within 2 hours, I can file a claim with AT&T mall. After I waited patiently for more than 2 hours After hours,

Questions

 • Apple

64

8

0

I can't call the one perosn in contacts but they can call me

I was trying to my dad and the call just went straight to voicemail. But my dad can call me, and I can call all other people in my contacts. And my dad wasn't even blocked me nor have I. I have even tried deleting my contact off my dad's phone permanently and tried redialing the number but still I c

Questions

 • Apple

46.4K

5

0

i got a text now sim and when i put in it ask for sim unlock code and i do not know it so i tried npw says enter sim nerwork puk

i got a text now sim and when i put in it ask for sim unlock code and i do not know it so i tried npw says enter sim nerwork puk and thats not the one on the sim card so i need help cause now i have a text now sim i cant use please help

Questions

 • Other Phones & Devices

23

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.