
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have been trying to reach "https://paygonline.com/" for a week now, but the site can't be reached. There is no way to login to my account to pay!
Questions
•
Account & Usage
Accepted Solution
Official Solution
I am trying to find out how I can set how many times an incoming call rings before going to voicemail on my Samsung S20+ 5G. I can't find it in the "SETTINGS" set up, nor the Samsing manual. I did try to do it using MMI code, but it didn't work.
Questions
•
Samsung
Accepted Solution
Official Solution
I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I set up a new HTC U Ultra phone a week ago and everything was fine, but a few days ago my mobile data stopped working. Data roaming is turned on. I've checked the APN settings and they seem correct. When I try to view network preferences, I get a "Please make sure you have valid SIM ca
Questions
•
Android
Accepted Solution
Official Solution
Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I have an LG K10 and LG K20 -- both are "stuck" on Android Version 7.0 -- can I upgrade these phones? (I need Version 10 or higher) or are these phones too old, and that is why I can't get any new update?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Can't unlock my tablet forgot my password /pin what can I do to unlock it.
Questions
•
Samsung
Accepted Solution
Official Solution
So I got my iPhone 12 Pro Max via online order. Looked it over and noticed there’s a scratch on the back below the Apple symbol. I already started the port so my other phone isn’t active anymore. I’m pretty ocd with my devices and take extra care of them. I blow out the dust that builds up on the sc
Questions
•
Apple
Accepted Solution
Official Solution
Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I cannot recover any important accounts because all verification is sent to my associated phone number for an account that is currently suspended due to non payment. Please help. ASAP
Questions
•
Wireless Account
Accepted Solution
Official Solution
My son is mentally handicapped and lives on SSI. Is there any kind of discounts on wifi in Mo?
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Hello,I recently moved to the Augusta, GA area. I have a BA in IT. I'm interested in becoming a tech for AT&T. I couldn't find any information on open jobs. I was told by two of your technicians that there are multiple openings in my area that aren't listed because of Covid-19.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Is there a way to actually SEE what app is being used or SEE what someone has texted (to/from) on my account?
Questions
•
Online Account Access
Accepted Solution
Official Solution
I have an ATT cell phone (Samsung S21 Ultra) and until recently an ATT land line. I had the land line ported to a 2nd cell phone (U318AA from ATT). From that second cell phone, I can call the original phone without issue. However, from the original cell phone, I get a message that says,
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
How much is the tax rate on phone bills? What all is taxed? Also, what are the ‘state sales tax telecom, city sales tax telecom and county sales tax telecom’ fees now RANDOMLY added to my bill? Any reason one line would have significantly higher taxes and fees? That line doesn’t have a more expensiv
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hi all, From March to September I have been in the US and have used an AT&T Wireless Service. In September I went back home to Europe. When I bought this, the representative told me that to cancel this I should just stop Autopay. Well, I did this but I have been getting invoices. At first I t
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am trying to find out on my bill under texts when I see usage type Int/md, is there a way to find out what phone number that was sent to.Thanks [Subject edited for better exposure]
Questions
•
Online Account Access
Accepted Solution
Official Solution
If I pay off balance owed will I lose my 25$ deduction What is the deduction for anyway. I forgot.
Questions
•
Wireless Account
Accepted Solution
Official Solution
i just paid my past due amount so why is my service still not restored?
Questions
•
Wireless Account