
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi, I'm hoping someone can point me in the right direction as I'm at my wits end with this. In January AT&T came out to install U-verse. During that install they had to run a new wire and then a crew came back out to bury the cable. During the burial of the cable they broke my irrigation lines (and
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
We are currently in the market to switch to Spectrum's 400 mbps internet and their home phone service. We currently have U-Verse U300 AT&T Internet 50 and Phone Unlimited North America and want to keep our U-Verse TV. Is this possible or would we need AT&T's internet service too. Also, does this mea
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I'm trying to get my mom's internet setup using our own router (unifi dream machine). She currently has a BGW210-700 providing wifi for her devices, and connected to that VAP2500, which is apparently providing different wifi for her set top box upstairs. Is the VAP2500 simply an access point, and
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Does AT&T have a data cap for uverse and if so is it enforced?
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Is it just me that has constant problems keeping wifi on with the Pace 3801HGV or am I just having bad luck? My previous 3801 wifi was constantly going up and down so on my last installer visit I had him change it out for another gateway. Now this one is doing the same thing.Last night the wifi was
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
will not connect to u-verse service
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
i am no longer able to sign in to the uverse app on my iphone and ipad ... it has been a problem since at least december 2021 I have tried my regular email log in and my primary member id. neith of them work it seems the problem may have started when all att accounts were linked with a
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Need extra time to make a payment? Not to worry, you can make arrangements online! Log into your account at att.com. Hover over Billing, Usage, Payments. You will see the option to Arrange Late Payment as shown below. Once you select Arrange Late Payment, scroll down until you see t
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Where is the OK button on the remote? My father can't find it so his TV is stuck on press OK to watck TV.
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Cancelled my U-Verse fiber plan for Xfinity's fiber. Since it's Rona season, the Xfinity technician will be giving me a self-install kit for setting up the internet connection and will only handle the outside wiring. I'm in a 2 bedroom apartment so I think there's only 1 point of access for instal
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Overview Most people don't need advanced features that personally owned routers offer and will be just fine using the NVG589 and turning off their personally owned router. But if you're like me (and I know I am!) then you are probably reading this thread because you have ip cameras, personal cloud
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I cannot get into the RG for my statistics using http-- 192.168.1.254-xsltPAGE=C_1_0. this has always worked before, Two computers hard wired to the RG one on windows 10, one on windows seven, computer with 10 shows message hmmm cannot get into this page, computer with 7 brings down big drop box wit
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
After reading all the posts on here about Hallmark and the questions on when will Hallmark come back to U-Verse? I did some digging and found 2 contacts for Crown Media that maybe your questions should be directed to. After learning that AT&T has sent an offer to Crown Media in the last few month
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
best solution for getting back sound on these channels? for instance the QVC HD channel and the ABC channel on the lower non HD channels have no sound. How can I reset it? I have not gone yet through all of my channels to see if others are missing sound yet. A step by step procedure would be very ap
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Did you miss an episode of your favorite show? Did you forget to setup a recording? Not at home and want to watch TV? With the U-verse Mobile app, you can do all this! You can stream your favorite movies and shows on just about any compatible Internet-connected mobile device you own, anywhere you go
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I had the old 2wire gateway 3801HGV (ver1.0 firmware 6.3.7.40-enh.tm hardware version 000778-004) I would like to replace the rental gateway 3801HGV (firmware 6.11.1.29-enh.tm). My gateway can sync the signal with ATT U-verse server but It can not obtain the IP address. I had DSL connected but I can
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
We just remodeled and mounted our Samsung smart tv on the wall. Is there a wireless transmitter box so that I don't have cords hanging down below my tv?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I live in an apartment complex where I have a terrible U-verse internet connection, and my distance from the box maximizes my available internet speed to 25 Mbps. Comcast offers 100mbps in my unit but I’d like to keep the U-verse tv instead of re learning a bunch of new channels. Has anyone had an e
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
i currently have timewarner cable and it's fine at 20Mbps down and 1Mbps up. i want a faster upload speed because i do a lot of backups on amazon S3 and upload photos/videos to share with family worldwide. i recently signed up to u-verse based on the information given to me by the sales rep. i just
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I have 2 U-Verse wireless receivers that get a poor signal resulting in bad reception, and unfortunately, moving the WPS receiver is not an option. Since the wireless receivers do have an Ethernet port, can I just plug them directly into the wall jack or network switch to utilize a wired connection?
Questions
•
U-verse TV Equipment