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How are tech visits handled during the quarantine order?

I have internet 18 but really want to switch to internet 1000, it says a tech visit is required. I don't really feel comfortable with this. Is there a way to do a self install?

Questions

 • AT&T Internet Plans

24

0

0

U-verse RG 3801HGV Everything running over CAT-V - HD channels started dropping after 15 seconds

I have most information in the title, but here is the gist:U-verse RG - 3801HGVBoxes - VIP-1225Everything is running over my internal network. I have the main line (home run) coming into the RG which is a coax run. From there, I have 2 ports running to two different switches. Switch 1 has 5 ports, a

Questions

 • Watching U-verse TV

696

1

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Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

47

0

Anyone experiencing slow internet?

Is anyone experiencing slow internet? Whenever I load some webpages it either does not load all the elements and have to refresh. For example when I am browsing Direct Messages in Instagram, the profile pictures does not load and sometimes when I send a message through Instagram Web the message w

Questions

 • AT&T Fiber Equipment

69

1

0

Moving to Julian, CA 92036. When will they get fiber optic internet?

Hello. We are moving to Julian, CA  92036.  When will they get fiber optic internet?

Questions

 • AT&T Fiber Ordering

51

2

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Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

20

0

0

Dishonest pricing

Called today to cancel service due to high cost. Total bill currently $237.63 vs Spectrum offer of $106.97 for same TV, faster internet, and landline.     Customer retention put me on hold after I explained why I was cancelling.   While on hold received e-mail from AT&T telling m

Questions

 • U-verse TV Account

106

3

0

U-Verse HSI Serviceability (F-Case Required)

Hello, I am about to move into a new construction home within the next couple of weeks or so. There is no plant for copper or fiber on my street yet, however, the home three houses over has a pedestal in front of their home. Address doesn't show in system yet because again, it's a brand new home, al

Questions

 • AT&T Internet Installation

326

2

0

0

Closed

What is the U-bar on U-verse and how do I use it?

What is the U-bar on U-verse and how do I use it?

Questions

 • Watching U-verse TV

6K

0

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Remove Landline but keep U-Verse?

Hi..   I'm thinking of canceling my POTS based landline since it's only used by telemarketers now and isn't used at all.   I have U-Verse TV and Internet and I have no intention of every changing to anything else.  Ever.  Since February when the covid-19 spread about, my family was stuck at home to

Questions

 • AT&T Phone Installation

42

1

0

Turning off "closed captioning" and restoring audio sound

Help please!

Questions

 • U-verse TV Equipment

475

1

0

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Freezing TV

This has been an ongoing issue for months now. I have 3 TV's in the house.  One has the primary box and the other two have the satellite boxes.  One of these satellite boxes constantly freezes the TV picture.  It'll pixelate, then freeze itself for a second of two, then resume. 

Questions

 • Watching U-verse TV

55

1

0

My entire service is down

Nothing works at my home after they buried the line outside my home. My kids are unable to do their school work due to no connection or service. I have tried everything. I cannot get anyone on the phone except "promotions" who hung up one me

Questions

 • AT&T Internet Equipment

42

1

0

internet outages

Our U-verse service goes down several times a day for about ten to twenty minutes. The times are not consistent.  Our neighbor who also has U-verse goes down at the same times we do, so we know it's not an issue specific to my house.  I've talked to AT&T, who said there is an issue wi

Questions

 • AT&T Fiber Equipment

122

2

0

Uverse Picture freezes

We've been having U-verse picture freezing issues lately (FTTP ONT) on all channels SD/HD. Had a technician come out and he said he did a line check and that it must be the receiver Set Top Box/DVR  (silver colored one). He swapped that out for a new black Motorola receiver and said that shou

Questions

 • AT&T Internet Equipment

2.3K

1

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Technician Delays and Poor Service

My internet has been out for 5 days (today being the 6th). On Wednesday, I was told modem was issue. I got a new one on Thursday...it was not the modem. Then told someone would come out Friday (appt was never submitted by the representative). Someone was scheduled for Saturday between 8-12, but

Questions

 • AT&T Internet Account

79

1

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

45

2

0

New Development Services

I am looking for info on setting up AT&T Fiber optic services on a new development in St. Louis. MO.

Questions

 • AT&T Fiber Installation

41

1

0

Closed

INTERNET NOT AVAILABLE BUT NEIGHBORS HAVE IT? (CONTINUED)

ON AUGUST 1, 2021, @SPOOM2 SAID, spoom2 31 minutes ago You're not worth the key strokes.  Twisted pair over coax? Reall

Questions

 • AT&T Internet Installation

61

0

0

Anyone switched to Direct TV from Uverse? Any thoughts on the switch?

I'm contemplating making a switch from U-verse to Direct TV, but I'm not sure if it offers me any advantages.   We have almost every channel U-verse offers now, and it seems as though trying to get the equivalent from Direct TV may be a bit more expensive.   Can anyone weigh in on what they think th

Questions

 • 2017

44

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