Returned phone- which came w upgraded service- cancelled and returned immediately after no one at AT&T could tell me what charges were- this was over a month ago- still getting hit w 350 phone bill?! No one at AT&T can help- they say it can take months to process the phone return which they

So I have been using my AT&T unlimited Prepaid account in Canada for over two years and I have had no problems. Two weeks ago I went back to the U.S. and came back to Canada. I was using ROGERS in Canada prior to going to the U.S. After I came back I was switched into Bell. Now I just got this m

I am experiencing issues connecting to Google hosted websites primarily, with other platforms such as Snapchat and a handful of others having issues as well while some sites have no issues. When trying to load a YouTube video on my network, it will either take noticeably long time to load or wont lo

I just had the internet installed this morning.It seemed to be working fine, and then the connection suddenly dropped. No internet access. It randomly connects again, then disconnects again. We're not installation techs at this house, but we know our way around a router/computer/IP settings (you get

@ATTHelp @ATTHelpFeedback @ATTHelpForums @community watch network @network @georgia According to this screenshot, I was told about 23 days ago that there is an ongoing maitainance in our area (edited per community guidelines). And, the network maintenance has NOT been fixed yet! Even the Mark The S

I have the MF279 Homebase with AT&T and have been getting around 1.2 download and 2.5 upload speeds.  Hard to do anything online without major lag and God forbid anyone in the house is watching Netflix. I was on my way to take it to the AT&T store to get the SIM chip replaced like the technician ins

we signed up with Mobile share advantage 6GB plan for 5 lines. however, we are given only 2GB data usage each month. the service speed significantly slows down each month after hitting 2GB. we contacted ATT representatives numerous time over the last 4 months.  they simply cannot solve the pro

I recently tried using the speed test on ATT's smart home manager. I ran the test twice and each time yielded a speed of 998Mbps which is pretty close to the 1000Mbps I pay for. However, when I ran a speed test on other services, such as speedtest.net, I struggled to get a reading higher than 25Mbps

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

For over a week now live streams on Youtube are being throttled as the video is very poor. Why is this going on? Is this happening to everyone? When I run a speedtest using several different sources I get about 200mbs yet Youtube looks terrible so that must mean that ATT is slowing down Youtube for

I have ATT Uverse 1K internet service. My modem is in the back bedroom and wired to my personal computer which I use daily.   I need a solution to get the internet to work faster and not lag in the front of the house where my sons bedrooms are located and they play games.  I have sev

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

Is there a reason, aside from the rich people are, is getting fiber put in though the area is not very populated. On one side of the street you have a gated community and on the other side of the street is, not much of anything. Whereas several people in my community have been stuck with glitchy int

I have tried everything from changing my DNS to getting a new router. AT&T advertises 35 Mb/s wireless internet for the plan I have, yet, the fastest download speed I have ever ACTUALLY gotten was ~3.0 Mb/s. I do not know if there is a way to prioritize devices over another, but I game on this devic

I have had Att for 8 years, then switched to Verizon, and back to att because of our tv.  I had the same phone on att and verizon iphone 7 plus, prior to that i had a 6 plus on att for two years.  I always had trouble with my signal in buildings as did the people i worked with (in multiple locations

My friends painfully have faster internet than me because they live in Detroit. With Rocket Fiber, they can get speeds up to 1000mbps. Now it is worth noting that Rocket Fiber is not an ISP, so it is not in direct competition with AT&T. What about my Internet? It's only 50mpbs. Let me ill

Hi everyone, I've been using DSL for 10 years or so, most of the time with ATT U-verse, and I've been seeing terrible, TERRIBLE speeds over the past week or so. Nothing changed. I tried speedtest on my android phone: I get 20 Mbps Down/10 Mbps Up on LTE, and I get 10 Mbps down (expected) and 0.49 Mb

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

I want to start by mentioning that I'm not complaining that the houses across the street (my direct opposite neighbor across the road is a mere 76ft away from my property) has access to faster speeds... 1000 Mbps is MORE than enough for my needs, I am just genuinely curious as to why this is the cas

I use roughly 70-120gb a month of my Unlimited Elite plan, which has a data deprioritization at 100gb. Cell service is the only internet available where I live so I'm stuck using 4g for work and entertainment.   I have not been over my 100gb cap in months and every night from 7pm to 11pm I see my sp