Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (4.2K)

Relevance

Accepted Solution

Official Solution

S23 ultra trade in ($1000)

Hello, I recently got the s23 ultra in att corporate store. At the time the deal was too good to pass up $5 and some change for the ultra with qualifying trade in (I have multiple phones that qualified). I had already been looking elsewhere and the 1k offer for trade in was hard to refuse. I asked t

Questions

236

6

0

Accepted Solution

Official Solution

How does upgrading every year with AT&T Next work?

Get The Latest And The Greatest With Next!   AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments o

Questions

165.7K

92

0

Accepted Solution

Official Solution

Z Flip 4 is broken and no one wants to replace it!

I got the new Samsung Flip 4 about a month ago. Just yesterday, the phone became useless.  The phone will only flip 1/2 way open, the screen is popping off right at the hinge and I can NOT use it as the touch screen will no longer work.  I have the warranty through AT&T/Asurion. 

Questions

3.8K

14

Accepted Solution

Official Solution

The sim card is not working

have a Fold 3 phone, the phone I bought from the United States, there was a SIM card bearing the address of your company, when I inserted the SIM card of my country, it asked me for a confirmation code, I contacted Samsung and they told me that you must write to AT&T

Questions

396

1

Accepted Solution

Official Solution

Advanced messaging still not working even after several updates.

I have a Samsung Galaxy Note 20 Ultra and the advanced messaging feature for texting still doesn't work. I found a thread here that is 2 years old, tried what it suggested, and it still does not work. There have been several firmware updates in the span of 2 years and I'm wondering if I should just

Questions

97

1

0

Accepted Solution

Official Solution

Phone bill arrangements

Hi, I'm looking to see if there is a way to change my phone bill date or post pone payment due to job issues because of the coronavirus. Is there a way to delay payment without my service being turned off?

Questions

805

6

0

Accepted Solution

Official Solution

[SOLVED] Galaxy S9+ Not Detecting Available Security Patch Updates

I hadn't been using my Galaxy S9+ for the past few months because of a bug I was waiting to be fixed.  It was powered off the whole time and I was using my old iPhone 6S in its place.  Yesterday, I powered on the S9+, factory reset it, and then checked for updates.  The phone does not detect any ava

Questions

585

1

0

0

Accepted Solution

Official Solution

Samsung a6 MCK code

hi, i need a samsung A6 MCK code . How can i get code? Anyone know , please help me. My english is bad , sorry

Questions

134

3

0

Accepted Solution

Official Solution

Return device for buying a new phone

Good morning, How do I return the phone that went with [EDITED per Community Guidelines] so I get credit for trading in with an upgrade.  Kind regards, Trish (No emails, texts, nothing, I check email all day long, spam etc)

Questions

263

5

Accepted Solution

Official Solution

Number disconnected on Pay Go service

I live in the UK but for many years I have had a pay go mobile number with AT&T for use when I am in the USA. I received an email recently advising that the number is no longer associated with my account and had been disconnected. Telephoned to find out why and was advised that my mobile (Galaxy

Questions

107

6

0

Accepted Solution

Official Solution

samsung gear s update complete garbage

forced to download new gear s manager update by att. has done nothing other than make the type on gear manager much smaller and no you can't select messages or email as one of the notifications on your watch. pretty much defeats the whole purpose of this watch.  att needs to get their act together.

Questions

2K

3

0

0

Accepted Solution

Official Solution

How should I replace/repair my Z Fold 3 original screen protector that has cracks in the crease?

I've had my Z Fold 3 for about 6 months and maybe about 3 months into using it I noticed a small crack/crease in part of the screen protector that comes on the phone on the larger inside screen. It wasn't a big deal at first as it was small but over the last few months it has grown over time with op

Questions

118

1

0

Accepted Solution

Official Solution

Frozen credit bureaus

I was a victim of identity therefore I have had my credit bureaus freeze my credit. I'd like to apply for a new phone and in order to do that I will have to unfreeze the bureau that your company uses to run my credit check. Can you please tell me which one it is so I know which one to call to do so?

Questions

410

1

0

Accepted Solution

Official Solution

I wish to change my number

I cant log into my account idk y but thats irrelevant amyway all i TRULY wish to do is change my mobile number

Questions

57

2

0

Accepted Solution

Official Solution

Cant make calls but can send texts, Samsung A20s

I have a new Samsung. It is unlocked. I inserted my SIM from the last phone. I downloaded and updated the software. But now I can't make calls, only texts.

Questions

74

1

0

Accepted Solution

Official Solution

Plan switch

Ebb program plan switch I enrolled in the 40 dollar a month plan and meant to do the 65 can I switch them now and not lose my ebb benefit 

Questions

84

2

0

Accepted Solution

Official Solution

How can i upgdare my s8 software?

Hello there. Few days ago i bought new G950U AT&T. But it's unlocked and runs 7.0 nougat android version. Now i want to upgrade it to android Oreo. Can you help me with it, beacuse my device can't find any OTA updates himself.I'm using my device not in the USA.Currenly phone's baseband version is  G

Questions

352

1

0

0

Accepted Solution

Official Solution

Do I need to pay off my phone before I switch or can I just give my phone back to AT&T?

I am looking to switch from AT&T but I don't want to keep my phone. Do I need to pay off my phone before I switch or can I just give my phone back to AT&T?

Questions

438

1

0

Accepted Solution

Official Solution

Note 9 Problems with Bluetooth after Pie update

I updated my Galaxy Note 9 to Android Pie but I'm having huge issues with BlueTooth connectivity to my car After the update, my phone will connect just fine when I start the Car but after a while it losses the connection altogether, both Phone and Car suddenly don't see the BT connections, after a c

Questions

5.1K

2

0

0

Accepted Solution

Official Solution

At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

97

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.