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Port Forwarding Not Working After Factory Reset

Early today I had to factory reset my router after our service went down sometime during the night and remained down until factory resetting. I reset all the previously established ports for my Xbox as I've done multiple times in the past, but for some reason port forwarding failed to change my NAT

Questions

140

1

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Only Lose Service in Specific Area

I only lose service in the same specific zip code/city, every time I enter it. I have bars, but I can’t text, call, or use any apps or anything requiring data. It doesn’t say no service and it shows almost full bars. No iMessage and no regular text will go through. It’s a well populated city and the

Questions

19

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Outage/SOS

Phones on family plan locked in SOS mode. Outage?

Questions

241

1

Is there a local Hot Spot during an outage?

It’s going on 48 hours since I lost internet. Apparently there is an outage in my area. Does AT&T have any local hot spots to use while they get it fixed?

Questions

51

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DSL connection keeps dropping out

I have (I believe) U-verse DSL. Every day, and every couple hours, the connection is lost for around five minutes. It is not my modem; I’ve gone to the basement to check. It’s the thing mounted to the wall where the wiring comes in. I have put up with this for years but it just seems to be getting w

Questions

192

7

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Request to have a technician fix my sevice

So my internet went down. I put in a request to have someone come look at it. 20mins later received a text that service was out in my area. I made an appointment for the next day but received a text my appoint was postponed because they were working to fix the outage. I was also told they would cont

Questions

100

4

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Continued outage with zero support

Fiber outage since Tuesday. Only lies from AT&T. Keep promising they are working on it and I can assure you there is NO ONE working on it. Have only seen Spectrum trucks in community. Posted on here two days ago and I was asked to private message. I did. No response from anyone on here either. I

Questions

119

3

Can't log in to MyAT&T or Smart Home Manager

What is going on with the AT&T website? The main page loads fine but I can't log in to my account through the website or Smart Home Manager. The website login page gives the error "ERR_CONNECTION_TIMED_OUT" and the Smart Home Manager app gives the message "Hmm, looks like there's an issue with eithe

Questions

42

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Outage for over 72 hours

I've had ATT fiber for over 2 years now. This service averages around 2-3 outages a month which is absolutely unacceptable. I've had 3 outages this week (week of May 1 23) and the most recent outage began on May 4 at around 19:00 in my area and it is now May 7 23:59 with no update or resolution in s

Questions

38

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Major Outage in Austell, Atlanta and Tucker Georgia

This is beyond ridiculous to have a major outage on during the holidays.. My area has experienced an AT&T Fiber Internet outage since yesterday with no estimated time of restoration. AT&T Fiber can not handle peak seasons such as major holidays with a large number of people on the network. W

Questions

179

1

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Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

633

6

AT&T Prepaid Website Down AGAIN !!!!!!

The AT&T Prepaid website https://www.paygonline.com is hard down yet AGAIN!!! First I am an IT professional with over 40 years experience. So don't waste both of our time with "have you tried this" spam...... The issue is this:Whoever maintains the website has removed ALL of the name serve

Questions

571

21

Closed

Response to AT&T being scam artists

This comment is regarding the lies and deception as well as fraudulent scams by AT&T and I got to say these accusations and claims are 100% without a doubt sure if any agent knowing me back in this app is just as bad shame on you because I was just recently scammed just last week by an AT&T

Questions

116

12

Can't connect to the internet probably because of MODEM/ROUTER

As most of you know, there was a big tornado warning/thunderstorm in Illinois. Like many others, I went through a power outage. The electricity kept going on and off, so that meant that everything was flashing for 10 minutes straight. The thunderstorm subsided but our internet still isn't working. I

Questions

128

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Outage

I currently have no service. Bill is up to date and I have checked on the AT&T app. First it said no outages detected and now it says my area doesn’t exist.. I look online and see that several people don’t have service. It’s been this way all day today. I hope this gets situated soon because I’m

Questions

30

3

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Fixed internet outage

How do you reach someone in technical support? I have been out for over 24 hours now and I have a call back scheduled for the 23rd at 9:00am.  I have reset everything multiple times with no luck.  I've tried the live chat and can't get a return message.  We have neighbors about 2 mil

Questions

232

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Report Service Degradation - is there a way?

Is there ANY way to report cellular service degradation to ATT? I am so confused on why they wouldn't want to know they had perfectly good service in a neighborhood for years. And then they altered something like a tower on the network (thinking all good here, button it up boys). But it makes some

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14

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Outage response times?

I've been on fiber for maybe 8 months and I like it so far but today was the first time I've experienced an outage and it lasted over 12 hours. I live in the middle of Los Angeles. I would understand that kind of wait if I was in a more rural area or if it wasn't a Monday morning. What has your ex

Questions

171

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outages greensboro nc

I have been without Internet since April 5th.  SmartHome Manager still lists the outage as likely resolved within 24 hours due to cable fiber issue.   I have called several times to speak to customer service about how much longer and am given assurances eg 90% chance within the next

Questions

40

2

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Reoccurring Internet Outages

Since October 5th my internet has been having reoccurring outages. Every time I call they tell me they are aware of the problem and guarantee me that their technicians are working on it. I finally got an answer that the battery in the transformer keeps going out. What I don’t understand is that afte

Questions

223

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