I live in Michigan and we had a wind storm come through Friday night. It knocked a line down in my yard and when I called they said no one can get to me until Monday December 5th between 4-8pm. It’s now 9:45pm on Monday December 5th with no technician at all and not even a call from anyone to tell m

my dsl has been down since last tuesday due to a ppp error. why is this taking so long to get resolved?

Get your stuff together AT&T. Why has there been a service outage in our area for that long when literally no major disaster has happened near me? Zip code 39047. Give us a reason so we can understand. Also update your service page...yall said it would be resolved in under 14 hours....well that

dsl outage for over a month are you actually going to turn it back on?

North Fork Road Bostic NC 28018 (approximately .75 miles on the left) there is an old "Bellsouth" pedestal that is damaged and knocked off of its original base that is obviously in need of repair. Additionally the pedestal needs to be relocated to a property line/corner (survey markers in place, mar

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

Beginning on Wednesday, November 2, 2022, I began to have internet issues where my internet would go out every 5 minutes. This issue continued for the next two days. I had a tech come out on that Saturday to “fix” the issue. The following Monday, November 7, the internet went completely out. I was t

This past July 14, 2021 I signed my 87 year old mother up for AT&T Internet service. During the telephone conversation with the AT&T rep, I was told the $99 installation charge could be paid out over three billing cycles. I immediately told my mother about this and the pricing for the servic

My internet stops working several times a month but always at 12:00 (noon). There were no outages reported on the app. I spent hours on the website trying to get to talk to a person, but only was able to get through to Chat. The 'person' on the Chat, did system checks (not what I needed) and schedu

I am not an AT&T customer but the telephone pole in my front yard has broken at the base and will fully break soon. It is swaying back and forth and the line to my house has been hitting my house all night and was hitting my car before I noticed. I called the down line number and the local PD/F

There was an outage in San Antonio TX 78217. They fixed it and all the neighbors Internet is back and not mine. I've called and called but bc the website still says "outage" they can't send anyone. What should I do?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Earlier this year ATT Fiber contractor dug up my yard and had several holes dug using a air boring tool. That tool penetrated my power lines conduit and Severed the powerline. My house recently lost power on one leg of the service entrance cable from the back yard to the house. The repair has been m

No service from AT&T even drawing one of the local news attention: https://fortwaynesnbc.com/2021/09/03/outage-continues-friday-night-for-some-cell-phone-customers/ Checked the "Service Outage info" page and got this message: Your AT&T Wireless service status:

Internet out. Is anyone having problems in Fox Hollow area Hartsville. SC 29550?

A large tree is falling on the AT&T wires inn our neighborhood, what can we do as it sits on city property? If it falls several homes will be without services and the Santa Ana winds in Los Angeles are soon to be here?

I have not had access to my email account for a week now. I get the error message: CARE CODE: 203.2 [FL001] when trying to login. I learned that FL001 is a fraud lock but the ATT Support people on the phone said there was nothing they could do except tell me to fill out a fraud form and wait for

I am an AT&T Fiber customer in Houston, Texas. For the last week or so, I have had issues come up daily 2-3+ times in a 24 hour period where I completely lose all internet connectivity for around 90 seconds, then it comes back for several more hours, then this behavior repeats again. First, I s

Need help ASAP... my neighborhood has an outage for 9 days now. I have called customer service and tech department and they keep saying it should be fixed in 24 hours. 24 hours come and go and still nothing. This is crazy not having service for this long with no results. I work from home and need in

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi