Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (11.3K)

Relevance

Accepted Solution

Official Solution

Why is my 5G service so horrible in my home?

I recently got a new iPhone 12 because of the 5G service. Thank goodness I have wifi because the 5G service at my home is ridiculous. I just ran a speed test and I'm getting 6.20 down and 0.42 up. I was down near highway 67 and 20 today and tried a speed test on 5G. I couldn't believe the speed!! 6

Questions

2.2K

11

0

Accepted Solution

Official Solution

Received a text form 410-200-500

Earlier I got a text from 410-200-500 saying FRM:Dana Olson MSG:Get allowance to advertise for our company. Reply with YES if interested Not thinking about the consequences I replied and after realizing what I did I blocked the number and reported them to the FTC, I’m not sure what to do next?

Questions

16.5K

10

0

Accepted Solution

Official Solution

Preordered iPhone but I wanted to cancel it

I preordered an iPhone 15 Pro Max and I opened a new line, new account and new everything. I want to cancel the order now since I decided on waiting. I wasn't sent an account number or anything only an order #, which makes NO sense to me. How can I make an account if I'm not given an account number,

Questions

368

6

0

Accepted Solution

Official Solution

Can 1 iPhone receive calls and texts from 2 different phone numbers

I have an AT&T account and I’m wanting to know if it is possible to have two phone numbers on 1 iPhone? Is this possible? Receiving calls and texts having 2 separate phone numbers on 1 iPhone.

Questions

2.4K

8

0

Accepted Solution

Official Solution

Switched SIM card back to new device and not working

Hello I switched my SIM card from my iPhone 12pro max to iPhone X and now when I put the SIM card back on my iPhone 12 it’s not working (cellular network or calling), how do I fix it ?? thank you 

Questions

2.5K

2

0

Accepted Solution

Official Solution

Text from 11112021

I just received a potential spam text from the number 11112021, promoting a Mother's Day deal. I am unsure if this is real, and it provides a link in the message that seems it could be, but I refuse to click on the link in case it's not. The text reads; "Hi, it's AT&T. This Mother's Day, say

Questions

6.6K

2

0

Accepted Solution

Official Solution

Using my att hotspot in Europe

Im traveling to europe in a month and wondering if i will be able to utilize my phones hotspot to connect my laptop. I work remote and need a connection to remote into my workstation in the states. The data being transferred is just input aside from the screen being streamed to my laptop. 20mb/s dow

Questions

2K

1

0

Accepted Solution

Official Solution

New to AT&T and cannot receive texts from short code numbers (verification texts)

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

Questions

1.5K

6

Accepted Solution

Official Solution

WE CANNOT UNLOCK THIS DEVICE FOR YOU BECAUSE WE DIDNT SELL OR ACTIVATE IT

My sister presented me Iphone X. IMEI checked is clean and she is used AT&T USA before. She also did a paid check and it said this device is clean and paid off. I have have tried to unblocked on AT&T web and it says that we cannot unlock this device for you because we didn’t sell or activ

Questions

2.1K

6

0

Accepted Solution

Official Solution

Not receiving verification codes

I have an iPhone 12 and my partner has an iPhone 13. We are on a family plan together and we both recently stopped being able to receive verification codes.  This happened after we switched out to new SIM cards, due to a service interruption.  The new SIM cards fixed the service issue and

Questions

23.9K

44

0

Accepted Solution

Official Solution

Port Number from Net10 to eSIM and AT&T Prepaid Plan

I need to port my daughter's phone number from Net10 to an AT&T prepaid plan. She has the new iPhone that only accepts eSIM. I wanted to purchase the plan online but it looks like the only option is to receive a physical SIM card. Is the best approach for this situation to go to an AT&T stor

Questions

691

4

0

Accepted Solution

Official Solution

Trade in question

I have an iPhone 12 Pro Max.  I am eligible for a trade in but my back glass is cracked. I was wondering how much my phone can be traded in for. I know it wouldn’t be the full amount I was just curious of how much I could get for it to go towards a new phone. 

Questions

4.6K

1

0

Accepted Solution

Official Solution

Are you supposed to have a VPN set up on any phone with any wireless companies?

Are you supposed to have a VPN set up on any phone with any wireless companies ? I have a iPhone 11 At&T and there’s no vpn in neither of my phone lines settings so how do I go about getting the vpn number to put it on my device 

Questions

1.1K

2

0

Accepted Solution

Official Solution

Call usage report not showing all of my calls

When I log into my acct to view detailed calls usage, t boy shows a few here and there. The ones it does show IS within the timeframe of which your system updates call and text history.

Questions

750

1

0

Accepted Solution

Official Solution

Switched SIM to old phone and back to newer one, now cell data isn't working.

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

Questions

1.6K

5

0

Accepted Solution

Official Solution

iPhone 14 pro max not transferring my number to esim

My new iPhone 14 pro max doesn’t wanna transfer my number to esim n my other phone sim got block

Questions

1.9K

1

0

Accepted Solution

Official Solution

Can’t make or receive calls after SIM card change

I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?

Questions

10.2K

6

0

Accepted Solution

Official Solution

New Esim

I deactivated my physical SIM card for an e-sim, I then deleted my esim because the “use this line” toggle on my iPhone wouldn’t stay green (on). So now I have no sim but I can not access an att store in person to resolve this issue.

Questions

130

1

0

Accepted Solution

Official Solution

Esim for a locked phone

Hi , I have to travel to India . I wanted to check if an esim from another operator will be supported on my locked iphone 13 pro max ? Also if you can help me unlock my phone it will be a great help

Questions

4K

2

0

Accepted Solution

Official Solution

Shipping hasn’t updated for new iPhone

i preordered the iPhone 15 Pro Max on the 15, said it would be delivered the 22nd. It’s the 22nd and it still hasn’t even shipped and it says it’s gonna ship the 21st still??? when will it update??? when will i receive the product??

Questions

2.4K

7

0

Not finding what you're looking for?