Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Hello All, I do not know how big is this concern, and how many service requests you getting for unexpected charges for International Calling.And Your Customer Reps and Their managers have nothing to do other than saying that they cannot come to resolution.I have spoken with ATT Customer service for

I have prepaid number, I purchase an 15 dollar international call add-on but if I make a call it says balance is too low to make a call. How I use the 15 dollars international addon?

Unlocking my Galaxy A32 5G has been an ongoing tragedy, so I hope someone can finally help me with this. I bought the phone from AT&T and it was active for ~2 years as a prepaid. Now I've left the US and find that I cannot use any other network because the device is network locked. The unlock p

Hi, I am currently on a prepaid/daily plan and about to go overseas for about 6 months. Can I somehow keep and use the current number it when I return? I will not use the number(sim) nor be on a roaming service when in overseas.   Thank you. 

Hi My request to Unlock My LG A340 has been approved.. But there is no Unlock code..

I can't buy an international passport because it doesn't show on my account. It says, "This feature isn't available for any devices on your plan (FTRS_WFE_004) Please help me. I've turned the phone one and off several times but nothing seems to allow me to connect with the roaming service. I am in G

Greetings.. My AT&T Galaxy S10+ is unlocked. I received the code to unlock it. Then the unlocked AT&T S10+ is able to read my Indonesian SIM card which works fine in my other device (Samsung A03). Meaning the network compatibility and Sim Card are working fine. My problem is that the

I am going to travel to Germany and I will most likely use the $10 per day option if and when I need some data usage.Has anyone experience what kind of a data connection I can expect in Northern Germany, e.g. Hamburg, Berlin? Will I get 3G or 4G with an AT&T SIM card and service available from like

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

Hi, I will be out of the country for a little over two months and would like to keep my number without paying my full $40/mo prepaid plan. I don't see the pay per minute plan any more, so I was wondering how I should go about keeping my number at minimum cost? Thank you!

Anyone else get told that they won’t get charged roaming when they arrive in Central America from an ATT agent and then get back from the trip and have 400+ dollars in fees. Have spoke to many agents on phone and they have confirmed the three countries my family visited were covered; however they ca

Hello, I have been on At&t prepaid for years and for the past year or two I cannot receive international calls. I have tried various prepaid plans, talked with customer support, they said I should be good to receive international calls, and yet I haven't been able to resolve this. It would

Hello, Could someone please assist me in figuring out why my husband's phone is not able to connect to an at&t service while overseas.  He's currently in Ireland but eventually will be somewhere else but really need to be able to connect to service so he can call and text me.  What d

Hello I have temporarily moved to Israel for my job. I have found using my phone here very difficult without breaking the bank... I just want to use my phone normally but my phone doesn't work unless I am connected to wifi. I tried to get a SIM card here but ATT has locked my phone even though I hav

Hello, Soon, I'll be travelling to Canada for a week. I have a dual-sim (Microsoft Lumia 950XL) phone. While in Canada, I would like to continue to text and make/receive calls on my US phone number. Additionally, I would like access to cellular data while in Canada. I read:https://www.att.com/esuppo

AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They

Currently located in China, I have a prepaid wireless plan with AT&T, but I can't login to my account now. I tried to call their customer service hotline but no options for human customer representative. My ultimate goal is to cancel my AudoPay and possibly request a refund for April.

I am traveling in India.. I have cellular data turned on... I've been here every year for 5 years now and cellular data has Always worked.. this year cannot get Cellular Data to work...  everything in USA checks out according to the person I talked to on chat... I have turned off the phone and back