I have tried creating a support ticket with HBO max support and AT&T with no luck, figured I would try this forum to see if anyone can help me. I currently have and have had for a few years AT&T unlimited Elite plan as well as enrolled as an AT&T signature program employee. I haven't

I cannot verify my subscription on Max using any instructions provided. There is no Activate Max or Start Watching tile. myAT&T continues to state that I have access to Max with my AT&T Unlimited & More Premium plan. Would appreciate a DM so we can get this resolved quickly! Thank you!

I've previously been able to access the service through my unlimited elite plan, and now when I try it says to contact my service provider, att. What can I do to gain access?

I switched from Verizon to AT&T in Nov 2021 and signed up for unlimited elite plan. I never got access to HBO Max and have patiently waited over 2 months calling AT&T customer service and digital assistance center 8 times.  They are not able to fix the problem.  They kept on telli

Hi There, I have been receiving emails about my phone plan going up by 6 bucks and coercing me to change plans to one of the newer unlimited ones ( I already have unlimited but I also have HBO for life). The new plans do not offer HBO for life - so why would I want to change my old unlimited choic

After the initial transfer fiasco the first couple of days, I was able to successfully connect my AT&T account to MAX. Now I will login and then a day or two later it will kick me out and I have to reset my AT&T password every time because it gives me an error message saying the login attemp

The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Hi --I tried to call customer service, but it was after hours. So placed the order for the HBO free preview online. I was wondering how long it takes for it to go through as it hasn't yet? And it doesn't show my order number on my account.Anyone have any idea?

I recently purchased a 12-month prepaid connection and while purchasing, there was an HBO Max 1 month free offer and it said a promo code will be emailed. I still haven't got the promo code.

Sometime early December I lost access to HBO Max, specifically "my subscription expired". My wireless plan comes with free HBO Max and therefore should not expire. Since then, I've spoken to about 7 ATT representatives to try to get my subscription back. I've tried almost every solution suggested on

Hi, I've been having this issued for over 2 months now. On my account it states that HBO Max Subscription through AT&T has expired. I signed up with the unlimited plan Sept 2nd and the rep told me, there's no expiration date on the subscription. When I click on a movie an option of "choose a pla

Hi,   I've signed up for ATT Fibre that comes with the HBO Max bundle.   I've already pushed the HBO Max button to set an account up.   However, when I try to login to HBO Max using ATT as the provider with ATT login, it just redirected me back to the subscription page.&

I have spent the morning working on trying to log into HBO Max (which the virtual support said my plan was eligible for) and I have had no luck. I have tried on my phone and computer and I know my login works because I was able to sign into myATT. Whenever I put my log in information in, it says   "

Unlimited Elite wireless plan listed as HBO max included; however, I am unable to log in following any of the instructions. I keep getting the same message with different error codes. AT&T will only answer my calls after long wait times and I've been hung up on twice trying to resolve this issue. I

I signed up for the unlimited elite cell phone plan last Friday so I would be able to watch HBO Max. I have tried to log in endless times and it says it can't "verify my subscription". Have tried both on iPhone and on PC. I spend over two hours on the phone yesterday with costumer service ( two sepa

This happens once every two weeks. HBO Max on my MacBook and my Amazon Fire TV says "ATT Subscription Expired", but when I login to ATT it says "Your plan comes with free HBO Max, Stream Now!" I click the link and then login using provider and it keeps "Choose A Plan" or "Click Here If Already Subsc

I try to login to my hbo go account and it gives me the error: FBTSML218E The specifications for the SAML2.AssertionConsumerService endpoint are not valid. Please email me at   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID n

Does anyone know how to get my subscription verified and active??? I have HBO Max with my Internet 1000 plan which was installed last Thursday June17. For the last 6 days, I have tried over a dozen times to activate it on my phone and laptop with no success. I follow the onscreen prompts but get the

Pop-up message on my HBO Go app (iphone 8 plus) says, "It appears that your AT&T U-verse subscription does not include HBO."  Well, my subscription does include HBO.  I see many similar complaints on the web dating back to 2015, but no solutions.  Lame suggestion of uninstalling/reinstalling the app