
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I have a DVR receiver that is failing to boot up. I did hard reset multiple times and got the “uverse not available” message or the DVR would boot up but no channels would be available to view in the guide section. On-Demand service works. I did a disaster recovery and now I get a red X with a numb
Questions
•
U-verse TV Equipment
I moved into a nw apartment which supplies AT&T U verse. Along with that I just purchased a brand new TV. The Modem is set up and the Wifi is working. The DVR is connected through an ethernet cable to the modem and the modem has a second ethernet cable that goes into the ONT. All cables are connecte
Questions
•
U-verse TV Equipment
I move my cellphone plan to AT&T 5G plan. Somehow Samsung surveillance camera's mobile APP-iPolis is not able to access all cameras properly under AT&T 5G data network. The iPolis is able to access all cameras thru WiFi network connections, but not AT&T 5G data network. I put AT&T 5G
Questions
•
Data & Messaging Features, Internet Tethering
Hey all! Does anyone know if the powers that be are updating the aris 2250 (500gb) d.v.r.? I would love one that is 1TB so the pressure to watch the shows recorded isn't always there. The extra storage would allow to carry over into the summer/ winter when repeats are on.I'm from the Detroit, Michig
Questions
•
U-verse TV Equipment
LOOK AT MY PICTURES BELOW: (Edited per community guidelines) (Edited per community guidelines)! Please. I am going through this right now and they are trying to charge us over $2000. No help from anyone. We have our receipts and everything from sending the phones back and it has been over a mont
Questions
•
Account Features
Just trying to warn everybody when you purchase insurance through this ripoff Company a tale to tell you that you're not buying phone insurance for the phone that you purchased your buying it for whatever phone your SIM card ends up in in which case how does that work if somebody steals your phone
Questions
•
Account Features
I have been experiencing many problems with my U-Verse system: Recordings that stop playing in the middle of a show, even though the timeline bar shows there is more to play back. I have to Rewind, then Fast Forward past the sticking point and then Play from there The signal from the DVR appears
Questions
•
U-verse TV Equipment
Who do I talk to in order to receive AT&T in my area. I live on the outskirts of Houston in Montgomery county and we’re stuck with Suddenlink in most residential areas. Their service is absolutely unacceptable! I can’t get anything done! Please for the love of god, Porter Texas needs some AT&T love!
Questions
•
AT&T Fiber Installation
Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account. Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would th
Questions
•
Wireless Billing
Originally my TV with the DVR (IPH8010) connected to it was displaying a red x with an 8 below it. I checked the forums and unplugged the power cord from the DVR for 10 seconds and then plugged it back in. After plugging it back in 3 dots appeared and then No Signal was displayed. I unplugged the po
Questions
•
U-verse TV Equipment
Closed
Let grocery store employees get the 1st responder Plan Discount. Due to Covid-19 you can see that we're just as important to the world. Also risking our lives everyday to provide you with groceries.
Questions
•
Wireless Account
Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account
Questions
•
AT&T Internet Features
Greetings, I was just wondering if it is possible to save my recorded programs to flash drive? I've noticed that there appears to be a USB port on the front of the DVR box and was just wondering if I could save any of my recorded programs? Thanks in advance!
Questions
•
U-verse TV Equipment
After a short rain storm yesterday that only had thunder and no lightning I started having U-verse TV issues. I get the "U-verse signal has been lost" on certain channels but not all of them. It happens with both the DVR in the den and the wireless receiver in my room. I have done everything to the
Questions
•
U-verse TV Equipment
I recently noticed that the hard drive in my Motorola VIP1216 never sleeps. Previously the drive would spin down when idle. Now it never spins down. I've tried restarting as well as power cycling with no improvement. Has anybody else seen this? Is there another type of system reset I can try? I'm ge
Questions
•
U-verse TV Equipment
I happened to notice today that my UVerse DVR (IP8110) is not picking up any shows (series) to record beyond Tuesday, 11/6/18. I checked the guide and there are definitely shows it should be picking up based on my series recording, but its not. I have not done anything to the series recording opti
Questions
•
U-verse TV Equipment
I have used my DVR for some time and it still records previously set up programs. However, for this new Fall season, I've tried several times to record a new show and when I go to the Record Series screen and click on "search" and find the show, click on the show, there is no option to record the se
Questions
•
Watching U-verse TV
I switched from U-verse to D-Link late last year. A few months ago, I started getting the message that my internet was disconnected when I turned on the TV (it's a newer TCL, Roku-equipped). This happened once a month or so for a while; now it's almost every night. It reconnects when I restart the
Questions
•
AT&T Internet Account