Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.3K)

Relevance
Internet Still out

I live in Charlotte, NC and AT&T notified me our internet connection would be out for 4-5 hours. It's been almost 12 now. WHAT IS GOING ON???

Questions

30

1

0

Still Getting Locked Out of My Yahoo Account & att.net & constantly getting logged out too! Non-stop password reset! Super Frustrating

Well, AT&T decided that since they couldn't solve the problem from my original post, they decided to just close the chat...how nice.... They've only partially fixed the problem & there is still the issue that I can only log into one of my 3 email sub-accounts at one time. Each time I d

Questions

77

2

0

I cannot connect my laptop to internet because my network is not on the list

All my devices work except my laptop I cannot get online because I do not have my network showing ATThiFZg41

Questions

48

5

0

Closed

Is this a real AT&T phone number?

I was calling about an issue I had with my new service using a phone number from the official at&t website and they told me to call this number 855-930-0146. I called them and they told me my answer but is it a legit at&t number?

Questions

11

1

Instagram Video posting

Neither of the two new android phones I recently bought do not allow me to post ANY videos on my ig story for some reason BRAND NEW phones both bit the only feature not working is posting videos to story & I've now wasted 1p00s of dollars on to phones useless to me without this & I don't lik

Questions

35

2

0

Neighborhood Watch Camera - Flock - Pole help?

We have a Neighborhood Watch Camera currently in my yard with an OK picture, but I was told by Flock, the people who installed it, that it would work much better on the BellSouth Pole at the entrance ot the street. How do i get persmission for that? Its at the corner of Forestdale andHigh Point in S

Questions

87

5

0

use coax wire for internet

I am looking to improve internet connection reliability across my home. Can I use the existing coax cabling in my home to wire PCs in rooms that are away from the wi-fi gateway?

Questions

48

1

0

Periodic WiFi Internet Dropout

My wife and I both work at home and use Webex/Teams/Zoom throughout the day. In addition we use a Streaming TV service (YouTube TV) typically in the evenings.  I also have wifi calling turned on my cell phone. What I've noticed over the last month is that we get call drop outs.  We'll

Questions

150

3

0

BGW210-700 - Static IP - VPN Server Dropping Connection

I have a BGW210-700 and a block of static IPs. The Static IPs are working fine and I have IP Passthrough Setup with one of the IPs on my ASUS RT-AC3200. I am having issues using the VPN Server functionality of my ASUS router through the BGW210-700 Gateway. I would prefer to use the PPTP Server op

Questions

235

2

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

79

3

0

Unlocked AT&T S10+ but can’t use Overseas SIM Card

Greetings.. My AT&T Galaxy S10+ is unlocked. I received the code to unlock it. Then the unlocked AT&T S10+ is able to read my Indonesian SIM card which works fine in my other device (Samsung A03). Meaning the network compatibility and Sim Card are working fine. My problem is that the

Questions

51

5

0

Wifi Constantly Disconnecting

I am running Fiber from the street into my home with a coaxial converter in my garage which then runs upstairs to our laundry room which has a plastic panel where the modem sits. I have an AT&T issued Arris BGW210-700 running software version 3.20.5.  It seems at about once I day I h

Questions

61

1

0

Upload speeds at .4 to 10 mbps with fiber 1000

I've been having terrible upload speeds for the last several weeks, and ATT support can't figure out why. I have a tech coming next Friday, but I have little hope that it will solve any issue, since the issue most likely resides on ATT's network.  I've seen several other threads stating the sa

Questions

148

3

0

How to choose allocation of wifi band for specific devices?

I'm attempting to on-board a device that requires 2.4g band, but there's no option I can find that would allow me to allocate this manually? I've already assigned an IP allocation to the table for it.  If it matters, the device is a Google Home Mini.

Questions

46

4

0

Numerous NAD-3302 errors in San Antonio, TX tonight

With cold temps between 29° F and 34° F and some slight rain plus a few slippery roads, many AT&T internet users in the 78238/Timberhill area have been loosing connections with reports of NAD-3302 errors. The "outages" have been pretty often but have not lasted long...so far. We all have though

Questions

65

1

0

POTS being phased out in 2020???

My grandmother received a phone call telling her she needed to change her service because AT&T POTS is being phased out. The apartment complex provides community wifi so she cannot get internet calling. She has no other option but a cell phone and she does not get cell service inside her apartment.

Questions

81

1

0

Can’t log onto account or call at&t because have no service

After I declined the international day pass I immediately had no service. I received a text with a phone number telling me if I want to change to call this number. I can’t call the number because I have no service. The call always fails. I tried to log onto my account, but they send a code by text

Questions

244

10

0

"Cannot connect" calls on Samsung S20+

I'm posting this here as documentation for others who have the same problem. I've nearly accepted there is no fix. TL;DR: When I am near my home location, my phone shows "Cannot connect" when trying to make outbound phone calls, and incoming calls just send straight to voicemail. I've had this is

Questions

153

5

0

Microcell and wifi won't work at the same time

Since the newest update of my Pixel. I've begun to notice that when I am at home my phone won't connect to our WiFi. It works everywhere else but won't at my house on my Pixel or our Note. I've done all the steps to try and reset both devices /router and nothing changes.

Questions

511

7

0

0

VPN Connection

First, I am not trying to activate the VPN within AT&T's equipment. I just need AT&T to allow a device on the inside of my home network to create a VPN connection to a corporate network via the internet.  All of the specifics of the connection will be handled by the Cisco/Meraki cloud,

Questions

200

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.