
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I live in Charlotte, NC and AT&T notified me our internet connection would be out for 4-5 hours. It's been almost 12 now. WHAT IS GOING ON???
Questions
•
AT&T Fiber Account
Well, AT&T decided that since they couldn't solve the problem from my original post, they decided to just close the chat...how nice.... They've only partially fixed the problem & there is still the issue that I can only log into one of my 3 email sub-accounts at one time. Each time I d
Questions
•
AT&T Mail Login & Security
All my devices work except my laptop I cannot get online because I do not have my network showing ATThiFZg41
Questions
•
AT&T Internet Equipment
Closed
I was calling about an issue I had with my new service using a phone number from the official at&t website and they told me to call this number 855-930-0146. I called them and they told me my answer but is it a legit at&t number?
Questions
•
Other Phones & Devices
Neither of the two new android phones I recently bought do not allow me to post ANY videos on my ig story for some reason BRAND NEW phones both bit the only feature not working is posting videos to story & I've now wasted 1p00s of dollars on to phones useless to me without this & I don't lik
Questions
•
Other Phones & Devices
We have a Neighborhood Watch Camera currently in my yard with an OK picture, but I was told by Flock, the people who installed it, that it would work much better on the BellSouth Pole at the entrance ot the street. How do i get persmission for that? Its at the corner of Forestdale andHigh Point in S
Questions
•
AT&T Phone Equipment
I am looking to improve internet connection reliability across my home. Can I use the existing coax cabling in my home to wire PCs in rooms that are away from the wi-fi gateway?
Questions
•
AT&T Internet Installation
My wife and I both work at home and use Webex/Teams/Zoom throughout the day. In addition we use a Streaming TV service (YouTube TV) typically in the evenings. I also have wifi calling turned on my cell phone. What I've noticed over the last month is that we get call drop outs. We'll
Questions
•
AT&T Internet Equipment
I have a BGW210-700 and a block of static IPs. The Static IPs are working fine and I have IP Passthrough Setup with one of the IPs on my ASUS RT-AC3200. I am having issues using the VPN Server functionality of my ASUS router through the BGW210-700 Gateway. I would prefer to use the PPTP Server op
Questions
•
AT&T Fiber Equipment
Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!
Questions
•
Account Features
Greetings.. My AT&T Galaxy S10+ is unlocked. I received the code to unlock it. Then the unlocked AT&T S10+ is able to read my Indonesian SIM card which works fine in my other device (Samsung A03). Meaning the network compatibility and Sim Card are working fine. My problem is that the
Questions
•
Samsung
I am running Fiber from the street into my home with a coaxial converter in my garage which then runs upstairs to our laundry room which has a plastic panel where the modem sits. I have an AT&T issued Arris BGW210-700 running software version 3.20.5. It seems at about once I day I h
Questions
•
AT&T Fiber Equipment
I've been having terrible upload speeds for the last several weeks, and ATT support can't figure out why. I have a tech coming next Friday, but I have little hope that it will solve any issue, since the issue most likely resides on ATT's network. I've seen several other threads stating the sa
Questions
•
AT&T Fiber Equipment
I'm attempting to on-board a device that requires 2.4g band, but there's no option I can find that would allow me to allocate this manually? I've already assigned an IP allocation to the table for it. If it matters, the device is a Google Home Mini.
Questions
•
AT&T Internet Equipment
With cold temps between 29° F and 34° F and some slight rain plus a few slippery roads, many AT&T internet users in the 78238/Timberhill area have been loosing connections with reports of NAD-3302 errors. The "outages" have been pretty often but have not lasted long...so far. We all have though
Questions
•
AT&T Internet Equipment
My grandmother received a phone call telling her she needed to change her service because AT&T POTS is being phased out. The apartment complex provides community wifi so she cannot get internet calling. She has no other option but a cell phone and she does not get cell service inside her apartment.
Questions
•
AT&T Phone Equipment
After I declined the international day pass I immediately had no service. I received a text with a phone number telling me if I want to change to call this number. I can’t call the number because I have no service. The call always fails. I tried to log onto my account, but they send a code by text
Questions
•
Network Coverage
I'm posting this here as documentation for others who have the same problem. I've nearly accepted there is no fix. TL;DR: When I am near my home location, my phone shows "Cannot connect" when trying to make outbound phone calls, and incoming calls just send straight to voicemail. I've had this is
Questions
•
Samsung
Since the newest update of my Pixel. I've begun to notice that when I am at home my phone won't connect to our WiFi. It works everywhere else but won't at my house on my Pixel or our Note. I've done all the steps to try and reset both devices /router and nothing changes.
Questions
•
AT&T Cell Booster
First, I am not trying to activate the VPN within AT&T's equipment. I just need AT&T to allow a device on the inside of my home network to create a VPN connection to a corporate network via the internet. All of the specifics of the connection will be handled by the Cisco/Meraki cloud,
Questions
•
AT&T Internet Equipment