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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

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200

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Accepting to take over billing responsibility - advantages / disadvantages?

Hello Community, We are moving to our new house soon and the previous owner has initiated a "Billing Responsibility Transfer" for the existing ATT Fiber Internet.  As a new ATT customer, there are some nice benefits available such as a 100$ credit, 20$ off / month for the first year, f

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489

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Prepaid reactivation period after not paying

I have a prepaid phone number for which I get charged by each call/message. If I am not enrolled in autopay and I forget to do a payment I know that my number will not be active. My question is, how long long can I go without paying so that I don't loose my phone number? Or does it remain my number

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106

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Transfer of Billing Responsibility

So I am moving off my my dad’s plan because he is switching carriers, but I want to keep my phone/line with AT&T. He went through the process on the app transferring it to me, which I received the email and followed the link to accept the transfer. I am a secondary account owner on my dad’s acco

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997

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family plan temporary cancellation

I have a four people family plan. Due to the outbreak of coronavirus, we have all left the States for now. We are thinking of cancelling it for the next three months. ATT website access is not allowed here, and customer service were not able to gey my call the last few days.

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68

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

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36

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Trying to find out why I owe AT&T $360+

I was going to discontinue my service with my current ISP (Suddenlink) for OBVIOUS reason's, so I jumped on google to find ISP's in my area and found out that AT&T did, with very reasonable rates. I called and tried to start internet service but I guess once the very nice representative started

Questions

214

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Installment Plan for Free Device

Earlier this year my husband and I did buy one Samsung Watch get another free if we added a new line. I recently looked at my bill and noticed we are still being charged for the other watch's installment plan. Has anyone else had that issue and was At&t able to address it?

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226

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The trade-in bill credits can they be used for a prepaid account or only for an installment plan?

I'm looking at possibly trading in my galaxy s21 for a galaxy z flip3... on Samsung website it has the offer for "trade in bill credits"... can anyone tell me if the bill credit can be used for a prepaid account as well? Or is it only for an installment plan?

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66

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Why wasn't my account deactivated?

Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho

Questions

594

13

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Using ATT billing for money apps

Are there any money apps where I can use my ATT account billing to pay online?

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39

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How do I disconnect my phone number?

I’ve stopped auto pay but not sure how to disconnect the number

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146

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Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

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111

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Login help for 2 separate accounts

So I recently had a account with my ex fiancé and then I got my own account but it’s with first net now and it says I have 2 separate accounts but unable to link them to view my bill online

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53

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International SMS

My friend who has recently moved to Europe has unlimited international sms from their carrier (T-Mobile) and I don’t have a international text plan AT & T. Am I getting charge whenever I receive and send a text to them? 

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125

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AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat

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963

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Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

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241

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When will my promo credit be on my bill?

This billing in a day or 2 will be my third bill since i upgraded my phone. I got a promo code for $1,000 that i haven't received yet.. Why is it taking so long ???

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165

2

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past due bill

I have been trying for three days to get help in making arrangements to pay this bill and I am getting no help except passed off from one dept to another. They all tell me I can go online or use my mobile app to make an arrangement. I cannot do that online or through my mobile app as that option has

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76

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When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

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186

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