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Things to Know when Combining your Bill

  Combining your bill provides you with one bill from AT&T, which can include U-verse, Wireless, and DIRECTV Manage all your service in one account. All your services are on one bill. One overall easy payment to make when your bills are combined. Only one due date

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Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

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112

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Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

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108

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Service Restore Time After Payment

How long does it take to get my service restored after I pay online?

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11.9K

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Why am I being asked to pay $175 in 12 days?

Due to corona virus we have no income for over a month tried to explain to 2 different costumer service representatives and both gave different answers on why they can't help. I will be getting ahold of better business bureau. Found numerous sites including at&t site saying no termination due to

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119

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Installment Plan for Free Device

Earlier this year my husband and I did buy one Samsung Watch get another free if we added a new line. I recently looked at my bill and noticed we are still being charged for the other watch's installment plan. Has anyone else had that issue and was At&t able to address it?

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198

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How will AT&T accept payment if I switch carriers after account is closed for past-dues?

About 2 months ago, I finally paid off my phone and looked forward to a smaller monthly bill. My bill, however, has not changed significantly, if at all. While paying off my cell, I would pay 80-100 monthly and 25 of that went towards my cell, the rest was service. I was making lots of money at the

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1.7K

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Old bills

I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time

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65

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Multiple forms of payment

I am trying to order an Apple Watch and iPhone with new service to finish Xmas shopping!! I have two ATT promotion gift cards- is there any way to add both towards payment and then my credit card info for remaining balance? I’m having the hardest time trying to do it. PLEASE HELP!! Thank you so much

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107

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I want unauthorized charges refunded

I have hhad an unauthorized charge for many months of 59 and some change on my card. I have called several times only to be passed from person to person then, eventually, have the line disconnected. For some reason the charges stopped for a couple of months but now they are back. I would like my hun

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paperless billing and autopay

Will I get a discount on my monthly bill for setting up autopay and paperless billing? I set it up today through my online account.

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382

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Swapping sim cards on unlimited plan and losing credit

Good morning, Recently, I have been upgrading all of my family members' phones on our newly upgraded unlimited plan. Pretty much all of us were using promotions from at&t.   Such as the trade-in for free promotion for the galaxy s20 FE and some other promotions for reduced pricing. &

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553

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How do I get my credit refunded to me?

I paid for a full month, but cancelled my service part-way through the month. My account shows a credit, but I don't know how to get that money refunded to me.  

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171

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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

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7.1K

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EXport PDF file

i have iPhone X and IPad 8th: How can I export and save my PDF monthly statements?

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456

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At&t payment address

please could someone help and send the address with zip code. My mother passed away last month and I am trying to take care of things and just need that please..

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2.6K

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family plan temporary cancellation

I have a four people family plan. Due to the outbreak of coronavirus, we have all left the States for now. We are thinking of cancelling it for the next three months. ATT website access is not allowed here, and customer service were not able to gey my call the last few days.

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Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

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515

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Esim cancellation

How do I cancel esim service? It’s saying I owe a sum and I couldn’t even use the esim. What do I do???!?!!!!

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277

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Pre-pay vs. auto-pay

If I pre-pay a certain amount to cover multi-month bills, how much do I save on the monthly bill set up as autopay? If I do pre-pay, do I need to cancel auto-pay?

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