
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Will I be able to buy a Fairphone and connect it to my AT&T service?
Questions
•
Other Phones & Devices
On and off connection for a month. Spent 45 minutes this morning on the phone having the router inspected - no issues found, but still having problems. A service technician needs to check the outside line. I find this app and on- line services to not be very helpful.
Questions
•
Other Phones & Devices
I need a new phone mine broke and want to see if I'm eligible for an upgrade.
Questions
•
Other Phones & Devices
I am thinking about buying an iPhone 14 in Iceland, but I am moving to the States to study, so I wanted to make sure that the phone works there as well:)
Questions
•
Apple
I went to the Apple Store yesterday for my reserved IPhone 15. I couldn’t get the same one at ATT for at least a month. When the Apple tech was setting up the financing plan and verification of our account it came up with this error. I called customer service TWICE and got pretty incompetent peopl
Questions
•
Phone & Device Upgrades
Hello I have a problem about the update in my phone. Currently am living in Panamá and I not receiving any update. So I will like someone help me with the the problem about updating my phone from another country. Thank you :)
Questions
•
Samsung
I recently ordered the iPhone 15 using the trade in offer, trading in my iPhone 11 for $800 off the 15. After doing some research I realized that the new USB C form factor on the 15 will not take advantage of the USB 3 technology. The 15 Pro does take advantage of this technology, so my question is,
Questions
•
Apple
Accepted Solution
Official Solution
I bought a iPhone off a guy and it was wiped brand it’s sim locked but it’s payed for and it’s disconnected from the line I need help
Questions
•
Apple
I WAS SOLD AN IPHONE BY A USER ON EBAY, 3 MONTHS AFTER HAVING THE PHONE HE REPORTS IT AS STOLEN I NEED THIS PHONE UNBLACKLISTED! I CALLED ATT THEY CANT HELP WITHOUT HIS PIN CODE OR SOMETHING THIS IS SO STUPID AND IM ABOUT TO REPORT ATT AND THIS GUY TO THE FBI BECAUSE THEY ARE ALLOWING HIM TO COMMIT
Questions
•
Other Phones & Devices
Several times a day, my phone will shut off when I fold it. I removed recently installed apps, checked for and installed all updates and finally backed up the data and did a factory reset. It's still doing it. I need this phone for work and can't fit it in my pocket when it's open. What other option
Questions
•
Samsung
Accepted Solution
Official Solution
Closed
Got my iphone stolen. Bought a new one. Trying to get my old number on this phone as well as log in with icloud. icloud won't let me log in without authenticating using phone number which I don't have since my phone was stolen. How do I activate the new phone with my old number and log in with my i
Questions
•
Apple
Hello, In the beginning of the year a family friend had passed unexpectedly. We've been working on dispersing all of their possessions through the legal means these pass few months after a lot of legal litigation of figuring out what goes to who. One of the last items is this iPhone 13. The accoun
Questions
•
Apple
Weak signal all the time just one bar. Same for my wi-fi. Any input is appreciated.
Questions
•
Apple
I would like to submit a request for eSIM carrier visibility so I can view and select another cellular providers on my iPad Pro (11-inch 4th gen).
Questions
•
Apple
It says I have attempted to verify my work too many times. And I never received my email with my work verification. How do I reset it?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I can receive and answer calls but people calling me cannot leave a voicemail. It rings a few times and then gives the 'call cannot be completed' error message.
Questions
•
Apple
Accepted Solution
I have just bought a S10e phone on eBay. According to Samsung, the latest (and final) Android update should be 12. My phone is at 11, and when I try to update it, it tells me the update was interrupted, but that I have the latest version, although obviously I don't. In looking around the internet,
Questions
•
Samsung
Accepted Solution
Official Solution
Would i still have to pay the charge for not sending it in?
Questions
•
Apple
I can not make or receive calls on my iPhone. Every number I dial goes straight to a message that shows "call failed try again"/. Incoming calls go straight to voicemail but my voicemail doesn't show any calls since last Wednesday, Sept.20. I cannot call Att or 411. Text messages and email do
Questions
•
Other Phones & Devices
I'm trying to unlock my U102AA phone running KiaOS 2.5.3. I've been using it for years with a prepaid ATT account, and it is paid for. I spoke with ATT Customer service 3 times, and they confirm it is eligible to be unlocked. I've tried the unlock device link using a laptop, but I get rejected since
Questions
•
Other Phones & Devices