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new phone

I bought a new phone at Walmart. They said they made a new account with AT&T in order to get the phone working. then they canceled the account or tried to cancel, and AT&T did not cancel it. Now AT&T is trying to bill me for an account which does not exist.

Questions

 • Android

19

1

0

Problem unlocking my device

I am trying unlock my device but it keeps saying error why

Questions

 • Other Phones & Devices

12

1

0

Accepted Solution

Changed my phone number less than a month ago. Need it back

So I changed my phone number like an (Edited per community guidelines) before I changed all my email accounts with two step verification. I messaged att and they said the number isn’t available, but I think it’s still registered to me, because when I do a public search is comes back my name AT&

Questions

 • Apple

37

3

0

Paid off phone - having trouble unlocking

I called in to have an old phone that's paid off unlocked so I could gift it to someone. spoke to a "John" In loyalty, and adter explaining what I was needing to do (unlock old phone that I paid off 6/23/2022) he said check your email, there's a button to click and it will unlock it. I thanked him a

Questions

 • Samsung

35

2

0

BYOD for existing accounts

I currently have a unpaid off AT&T phone and I want to buy a new device from a place other than AT&T will I have to pay off my phone before I bring my own device or will there be some type of fee for swapping the device I'm buying to the one I'm paying AT&T for.

Questions

 • Android

125

5

0

Accepted Solution

Official Solution

Trouble Receiving Short Code from Instagram

I have not been able to receive short code messages from Instagram to get in to my account. They are trying to send me a verification code so that I can get in to my account again, but the codes are not coming through. I am upgraded to the latest software for my iPhone. Carrier settings have been up

Questions

 • Apple

268

9

0

Can an Alcatel Smartflip 4052R actually be unlocked from the AT&T network?

I am a former long-time client who recently left At&T. I have read that many customers have been going through the ringer trying to get this phone unlocked. Has anyone on earth ever accomplished this? If so, I would appreciate a run down, step by step, of what you had to do. You can leave out

Questions

 • Other Phones & Devices

43

4

0

Data at home now showing as 5G+ instead of just 5G

Over the past two days, I’ve noticed that I’m getting 5G+. I do live in a busy area of San Francisco, but being that it’s showing up that way inside my home, I’m doubtful that it’s mmwave coverage. Especially skeptical since the whole 5Ge fiasco from AT&T. Anyone else showing this recently?

Questions

 • Phone & Device Upgrades

29

1

0

Not receiving calls

Many of my calls are going straight to voicemail. The phone is not ringing and I am not receiving missed call notifications. I have turned phone off and on and it is still doing the same thing. I have missed many important calls because of this.

Questions

 • Apple

39

9

0

Data Usage of specific amount of 450MB 46 times since start of new billing cycle

I seem to be going over my 100GB wireless internet usage every month. After looking at AT&T's logs for wireless internet usage, I found that on 46 occasions since Dec. 3, I have specific "450.0MB" usages on it, which is 21GB in and of itself!!!!  I would like to know if anyone else has exp

Questions

 • Other Phones & Devices

2.6K

22

Anyone using an unlocked Samsung?

Looking to upgrade to the S22. I have an S21 (AT&T version) now. They have an exclusive color I want that's only available as unlocked. I always get the AT&T carrier version so all my features are provisioned to work (visual voice mail, hot spot, etc). Question: Is anyone using a true unl

Questions

 • Samsung

18

1

0

Locked Iphone 14 Pro :(

I have a 14 pro at&t locked, idk what to do. i buy the phone from a guy and when he showed me it was working perfectly with a non at&t esim. i am getting this message:  "Looks like your device doesn't have a phone number associated with it. Start your request again and select No w

Questions

 • Apple

57

6

0

how long does it take for a phone that I bought to arrive to me?

Hi,I just got an iPhone 12 mini and yesterday it said shipped so how long will it take> i ordered it on November 15, 2022, if you need that date. I just want to know so I can be home that day, Thank you, bye.

Questions

 • Apple

19

2

Will my Moto G4 LTE Work on the AT&T Network?

I reactivated my old Moto G4 phone with PureTalk which uses the AT&T Network. I am not sure if it is compatible. ALSO, I don't remember my past carrier, so, how do I unlock my Moto G$? Help Please!

Questions

 • Android

16

2

0

Accepted Solution

Official Solution

How to do a device unlock on an iPhone to be used with a different carrier.

So there something I can do to get a divide unlock to be able to use my phone with a spectrum which is a different carrier than already being used ?

Questions

 • Apple

134

1

0

List my sim

List my sim in Europe when I swapped it out for a local card. Can I replace easily with an esim? thanks

Questions

 • Other Phones & Devices

17

2

0

Tab s5e software update

My Tab S5e model SM-T727A is stuck to Android 9, Baseband version T727AUCU1ATB1 (dated Mar. 24, 2020). Both FOTA and Samsung Smart Switch  shows the softwere version is current.  But AT&T web shows there have been 3 updates to Android 10 since my version for the device. The Samsung te

Questions

 • Samsung

136

6

0

Horrible company

They have stolen my grandmothers money and they now have stolen my uncles phone STAY FAR AWAY FROM THEM. They told my grandmother it was her fault they took $3000+ from her

Questions

 • AT&T Cell Booster

25

2

0

Sim Card Status randomly goes to "disconnected"

We have two Samsung A53 5G phones that randomly lose mobile data connection. When this happens, under Sim Card Status/Network the value has changed to "not available "and the Mobile Network Status has changed to "disconnected".  This is quickly fixed by turning airplane mode on then off as the

Questions

 • Samsung

33

3

0

SIM not supported outside US

Hello, I used a SIM from AT&T but I moved to Brazil recently and the Brazilian operator's SIM is not working, apple support told me to contact my original operator, which is you, to "unlock" the cell. thanks. i just want to fix my cellphone because i can't use here in brazil

Questions

 • Apple

22

6

0

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