
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I transferred out of a joined group account year ago. My name is listed as the secondary acct holder. I have no contact with the primary or the pin # to take it off. Would a secondary account holder ever be made primary without consenting to it? Should I be worried about being held responsible or h
Questions
•
Wireless Account
Accepted Solution
Official Solution
My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area. But I have talked to multiple customers and they have been without service as well. Not su
Questions
•
Network Coverage
Accepted Solution
Official Solution
Can you purchase your own modem or do you have to lease from ATT?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Do you need a data/talk/text plan for an Apple watch? Will it work with just the iPhone ?
Questions
•
Wearables
Accepted Solution
Official Solution
I am unable to retrieve my wireless passcode because the phone is not accessible. A Better Business Bureau complaint has been filed as well as preliminary contact with a law firm to initiate legal action. I wish to retrieve my passcode for the purpose of canceling the wireless plan. AT&
Questions
•
Wireless Account
Accepted Solution
Official Solution
I applied for and received verification of a data usage waiver until May 13th (or stated date). Was so glad to have that since our income only allows for a limited data plan and I've been working some and doing some research for work from home. Data speeds slowed as they typically would in a billing
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Closed
So i got a text message saying i subscribed to an app. An 89.99 $ app. No way can i afford that i don't even know how it got subscribed. So im trying to cancel it and it keeps saying error, so how do i get this thing off my phone and not be accounted for something i didn't subscribed to? Thank you f
Questions
•
Wireless Billing
Accepted Solution
Official Solution
where must i go to find this account history to copy?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I want to change my prepaid plan to postpaid plans
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello guys, I recently purchased NETGEAR MR1100 from amazon (unlocked one) and I put an AT&T Sim card and used it in the US for 2 weeks and it worked fine, and then I sent the router to my girlfriend who is in Canada now, and the device automatically connected to Rogers network but we both don'
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Why is it that people here in WV can't get all access thats not fair we have lost jobs and our children need internet for school and I'm a mother of 6 and only can get the 75$ unlimited plan which I end up paying 10$ for 5 gbs last 2 weeks of month bout everyday this os so ridiculous I can not get i
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?. i recently opened a data only plan for my laptop. as i said i am working reduced hours and i am barely making any money. what money i do make has to go towards food and basic supplies.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is
Questions
•
Android
Accepted Solution
Official Solution
[Subject edited for better exposure] Do you have to make a down payment once you get the phone ? . Or you will just pay once you receive your phone bill.
Questions
•
Samsung
Accepted Solution
Official Solution
After coming back from an Internet outage, I cannot connect to the Internet anymore. After I have rebooted the gateway, the Broadband light keeps blinking in red, solid green is expected.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I've installed and set-up the AT&T Call Protect App and service (basic, I don't pay for the extra features). When I receive a SPAM call I both report it, and block it. My question is, does my list of blocked numbers clear out at some time or are they there forever? The reason I ask
Questions
•
Account Features
Accepted Solution
Official Solution
I need puk code but. Im not the main holder numberwhat should i do?
Questions
•
Apple
Accepted Solution
Official Solution
i did a up grade for my wifes phone which i turned in her old phone for 800.00 they have recieved it about 3 weeks now and nothing has been credited and i would like to know why also i upgraded my watch to the samsung 42mm classic which i returned about 3 weeks ago and its still on my account as not
Questions
•
Apple
Accepted Solution
Official Solution
Tired of hearing about being unlimited and then Being told that service will be slowed down if I hit a certain point. Greed is taking over the world. I was switched out of a grandfathered plan and told it would be better. It’s not. Stop limiting access for unlimited paid services AT&T and no more sm
Questions
•
Wireless Account
Accepted Solution
Official Solution
I'm trying to help a friend out, she has an old 3G phone, and she says when she tries to call someone, a message starts playing about how 3G is going away, which she knows. Is this legit? Also, she want's a flip phone to replace the old 3G flip phone, can she get that online? I've searched the AT&am
Questions
•
More AT&T PREPAID Discussions