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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

149

1

0

So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

Questions

196

7

0

Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

343

1

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Charged for international calls I did not make!

I have been charged $150 plus $46 in fees for a 50 min call to Sweden that I did not make!! This is the only International call on my phone bill in all of the history of having AT&T. I logged in to pay my bill and discovered this charge. I first used the chat feature on the website and was offered a

Questions

920

2

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Canceled account

So I switched to AT&T, and for Mothers Day I order phones for my 5 aunts, my mom, 🙄 my brother and sister just because they aggy and myself.. so 9 phones total I paid taxes for. As I’m setting up services and speaking with agents it was promoted to add more lines and get my family members to sw

Questions

90

7

0

Closed

Unauthorized Line/Phone added onto our family plan.

We currently have a family plan under att and recently discovered that there was an unknown/unauthorized line on to the plan. We only discovered this after one of my brothers broke his phone and asked to check if we had any insurance on the phone via att. The primary account holder is my mother with

Questions

820

7

0

Equipment charges & missing trade in

I was promised by “in home expert” who sold me AT&T phone service that my phones were free. I traded in my existing iPhone . I have been charged equipment fees since day one & AT&T says they have no record of a trade in from me. After a month of me contacting AT& T about this they sa

Questions

53

1

0

Promised $0 activation fee on 6 phones

I called AT&T after being emailed an offer for free AT&T phones as a current AT&T fiber customer. My strong recollection is that when I asked about the Activation fee, the rep said there would be none.  I do not recall if they attributed to Veteran discount (I was eligible for) or

Questions

124

4

0

What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.6K

5

Why does such a large company have such terrible customer service?

I had constant problems with ATT and then finally switched to somebody else. ATT tried to keep billing me and wouldnt stop. I fanally had to stop them on my credit card. Even though They actually owe me money they continue to harass me now years later.   If you are having similar experiences

Questions

47

12

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Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

401

5

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

79

1

0

Fraud department not responding

The number for the fraud department is not answered and gives a message to open a fraud claim online. I did that in September and still no one has contacted me. I've spoken to numerous att representatives who all tell me fraud will contact me but they don't. I have now been billed over $1100.00 doll

Questions

61

1

0

HBO Max

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

Questions

170

2

Closed

AT&T never gave me trade-in credit

This whole program is insane. "Mail in your phone and we will give you $800 credit in three months." What an effing scam! I mailed my phone in back in July. It is now January. After multiple calls and hours on the line, I finally got a guy to confirm what I already knew: AT&T received my phone

Questions

10.1K

58

Prepaid Sim doesn't work in phone

I recently purchased 2 12 month sim cards for my wife and I. We were bringing our own phones. I have heard how AT&T has a poor track record with unlocked devices, so I made sure to check my IMEI at the following link: https://www.att.com/buy/byod/identify.   After typing in the IMEI for bo

Questions

215

5

0

iPhone 15 pro installment plan promotion - return

I am an authorized user on a family plan with my Mother as the primary account holder. I needed a new iPhone and so I spoke with an agent over the phone on April 23rd, who gave me an upgrade offer of a lifetime that seemed too good to be true. Buy a brand new iPhone 15 pro through AT&T's install

Questions

75

8

0

AT&T Autopay Refund

I'm from England, and I was leaving for my flight back home from America on the 13th of this month (the day of this message). I had got a GoPhone account because I was in school in America from August of last year, and would need a working phone plan in the USA to contact people with. I paid for the

Questions

433

1

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Refunding!

I just have question! This is my first time to refund at at&t, and I checked that they refund my money when I was calling with them. However, I couldn't see any money that I got back on my card. I just wand to know they refund it right after? or it takes time to refund. If they do, how long it's goi

Questions

143

2

0

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Trade in not showing movement

USPS/Pitney Bowes shows my trade in as delivered and received by the facility in TN. However my account hasn’t even shown the device in transit!! What is the deal?!

Questions

42

1

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