went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that

Back in September 2022, my fiancé decided he wanted to upgrade his Samsung Galaxy Watch 3 Titanium to a Galaxy Watch 5 with cellular service. At that time, AT&T had a “buy one get one” deal going on. I didn’t need nor did I want another watch. My watch 3 was fine. My fiancé went ahead and ordere

I really need someone from AT&T to reach out to me and issue my credit due - this is ongoing for nearly two years now and I am counting the days until my contract ends to leave AT&T!!! In the meantime doing all I can to make sure people do not fall to the same SCAM ! WHY does it have to be

I attempted to use my AT&T Roadside Assistance for the first time since signing up for it when I got a flat tire late Saturday night. I believe I have been paying for this service on my plan for at least the last 10-15 years, since I got my first car. I called for help at 1:20am and waited alone

That's right, straight up scammers! Really It seems as though they just don't care who they con. Also, crazy they are getting away with it. Okay, I'll get on with it. On 9/01/22 our home internet went out. Called att and strangely (oddly) enough they were out the next day to fix. It was a severed

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

I'm a prepaid user on the $45 plan and get a $5 discount for auto pay. Chose to change to the $35/$30 plan. Per the instructions on the account page, I waited til today - one day prior to payment day - to change plans. The plan changed... but it still charged me $40! It overpaid itself by $10 and i

I shipped by my Wi-Fi Extender on May 8, 2020, and requested a refund.  I have not seen any refund and/or credit to my account.  How do I find out about the refund?

Omg… y’all comment is 3 yrs ago, and unfortunately it’s still happening. I have been calling HYLA customer care loyalty dept or retention dept, nothing case after case and nothing they can do. Att has my trade in phone telling me that I shipped it back late but then again I shipped 3 other trade ins

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

​I have hunted but can't find my answer. ​ ​I am trying to find out if I buy a $30 prepaid plan, activate, then apply the Affordable Connectivity Program (ACP), do I get a refund/credit for the first plan since you can't apply the ACP first before buying the plan?​

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

The lockbox, where the check was sent, entered a check into AT&T's account, that belonged to another vendor. I don't know what account AT&T posted it to, but it's not on any of our accounts with AT&T. We've already contacted Customer Support and they can't find the payment. The endorseme

ISSUE: I receive an error message when sending text messages ("Message not sent"). When SOME people text me they also receive "Server Response Error," on their phone; however, SOME people do not get a rejection and I do receive their text message. I can receive text messages from SOME AT&T a

I have been dealing with FirstNet and a return since the end of June, beginning of July. FIRSTNET is HORRIBLE!!!  I have submitted case upon case only for FirstNet to cancel them for incorrect routing or incorrect case details.  I have spoken with FirstNet customer service and supervisors

I bought an iPhone 12 mini little over 1 year ago. AT&T first sent me to their website, on the website I Kept receiving an error message, I tried this for 4 days, I did keep calling AT&T 611 which was no help at all. FINALLY an agent from 611 connected me to a 611 Supervisor (Rona employee

Here we go again, we had the exact same problem with the Samsung Galaxy Tab S6, AT&T did not carry the Samsung Galaxy Tab S6 on their network, so once again, I skipped a generation of tablets. You guys are offering one model of tablet, nobody wants. I want to give you guys $1,000 for the Ta

Has anyone had any success with these Northlane Cards that ATT has sent out as their form of "refunds"? I have been trying to get two activated for a couple of months for my 83 yr old mother. Does ATT get the money back if they are not activated? I am going to file a formal complaint with consumer f

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

I have a phone that is paid off and not under any contract yes I have check this out. But since the former owner is a little behind on their bill which no longer has anything to do with my phone they refuse to unlock it. I need AT&T to either unlock it or send me my money back. The people I got