Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance
Selected Relevance

Closed

Uverse Gateway DOA

Gateway DOA, offshore support can't correct my service address which is incorrect for over 25 yrs. I have an 84 yr old parent who requires access to emergency services and I have no home phone because the gateway is DOA. I'm at my wits end, filing a complaint to initiate an investigation into AT&

Questions

33

0

0

Fiber

For whatever reason, when ATT ran fiber in my area, they stopped a whopping 500ft from my home. Are there ANY options to arrange to be connected to the pole less than a mile down my road? Without it, the only option the people on my road have is a dismal 10mbps tops. Considering how often I'd asked

Questions

26

2

0

fixed wireless connection drops out repeatedly

My fixed wireless connection continually and repeatedly drops out. The speed test is awful. It reveals that our speed drops off to nothing and then perks back up to normal. This does this repeatedly. This has been doing this for over 2 weeks. There is no one in customer service who understands. I ca

Questions

42

1

0

Internet Installation at New Address

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

Questions

56

1

0

Don’t even know what to do- disappointed

Hello, So for the most part of this year we have been going through an issues with a cell phone that popped on our bill as not returned, and required a fee because of it. Trying to figure out what phone this was that we supposedly did not return we finally found out from AT&T service over the

Questions

56

7

0

Out 24 days and counting.....

My DSL has been out since the 16th of January. Several estimates of repair dates passed, and today yet another added 5 days, the 14th,  before it supposedly is fixed!  What I find funny is my internet went out at exactly midnight.  Also I talked to 2 employees on the same day who gav

Questions

46

1

0

No Cell Service - Any solutions from AT&T?

I've moved to new location and now I have almost no cell phone service in my new home. Is there any solutions from AT&T (signal boosters, etc) or do I have to switch to Verizon? The surprising part is this is in a well populated and busy area, not in the country or anything.

Questions

82

4

0

Can't call from my home on cell.

Samsung S9 works everywhere except in and near my home. Can't send text (Network not available), can't call (Emergency call only). Drive a few blocks and everything works. My wife's Samsung S9+ is having exactly the same problem. Powered off and on numerous times. Sometimes works again for a sort wh

Questions

29

2

0

Legacy att

I am resenting to make sure I receive a dm from the group. My issues are the same as previously described. Tried to change pw, then security questions that I thought I remembered. Error and don't know which answer is incorrect, plus case sensitive. Finally, I'm completely locked out. Talked to att b

Questions

35

0

AT&T phone line available but not DSL service?

Im leasing out a warehouse space in a awkward industrial area in Glendale, CA.  Not a single ISP can supply "low cost" hardwired internet to my area.  My only options AFAIK are those really expensive T1 lines (1.5mbps), dish or 4g wireless.  Our 3 neighbors are either paying $600 for a T1 line just

Questions

2.6K

4

0

0

I need my service working!!! Interrupted update

I need this issue fixed I'm paying for months of data and not being able to use it!!!!!!!!

Questions

32

1

0

Credit Request for Service outage

My DSL service was down from 20 March till 5 April due to a network issue. Where can I request a credit on my bill?

Questions

28

1

0

Outage

My community has had an outage for a few days. We can’t get answers. Your system is not showing an outage. One customer was told a tower is down. Please help.

Questions

44

2

0

My network is missing

How do I add it back so my iPhone and tvs can access the network?

Questions

8

1

0

H2O Blocked phone

I buy my unlock device on Amazon. After activate e sim from H2O my phone is block. H2O say that they don’t block my phone. Apple support say that I need contact with AT&T.Can you remove block?

Questions

28

1

0

iPhone X Approved Carrier Unlock But No Service On Automatic or Manual Carrier with AT&T Sim

Hello AT&T/ATTCares, I have recently received an approved unlock for my iPhone X and followed the instructions of activating the unlock using my SIM card by backing up my iPhone, erasing and restoring.  I assume the unlock was successful because I received confirmation and I am able to select a carr

Questions

255

2

0

0

Entice Me

I have a carrier locked AT&T phone, and i recently paid a third party to network unlock the device. The device is no longer on the network, what can i do with this phone now? If im still leasing, can i trade it in??? Can i sell it, or activate on another Network and how does that work. I've had

Questions

24

3

0

Trouble shoot home internet problems

Where do I request/ set up an in home appointment with one of your service guys?

Questions

81

3

0

Phone has been blacklisted

I had lost my phone a couple of months ago and reported it lost or stolen and then I had found it and reactivated it and now a couple months later they keep shifting it off as though it's blacklisted a man at the attention&t store said. He turned it back on for me twice just to have them shut i

Questions

23

1

0

Prepaid account disconnected two months into one year contract!

I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected.  When I try to log into the prepaid account, the site says I no longer have a registered account.  I tried calling prepaid customer service, but they said tha

Questions

155

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.