This is a second post - I have not resolution yet and am desperate. I purchased a new iPhone and out of the blue it was suspended. I called ATT and they said someone reported my son's phone stolen when it wasn't. I reactivated the phone when ATT shut it down -the status was "suspended/stolen." I wal

I am just sharing this here because I have learned hard lessons that might be useful to others. This topic is relevant to those who 1. Have AT&T fiber and must use their residential gateway (RGW). I am talking about the Arris, Pace, etc. sitting in your closet connecting to either the ONT dev

Our phone sounds like it calls the number dialed, but it does not ring. Also, we cannot receive incoming calls. There is a dial tone when we pick up the receiver. This has been happening for over a week now.  Any helpful suggestions would be greatly appreciated.  Thank you.

I am seeing 'No Service' on my phone since yesterday. I have tried restarting my phone, resetting network settings, re-inserting sim card and nothing works. I also have an active prepaid plan with AT&T. Due to the no service issue I am unable to make any calls or send messages. Hence, I don't kn

Tried the above suggestions. Reset phone, didn't work.   Reset VM password, still not working. 

We were without service for a week, one day of good service and now its back out again?  Is there somewhere I can contact to report this outage?

Thank you Spoom2,   I called the number provided. Sedgwick apparently does not create claim numbers for damage. Their automated message machine tells me to call  800-288-2020.I called that number 3 times. The 3rd time I did eventually get a hold of a human (Blair).She was is billing or som

In wake of Nashville bombing right in front of AT&T (batman) building triggered outages in Tennessee, Kentucky, Indiana, Alabama, Georgia, Illinois, and Missouri for days now. How come a big cellular provider, maybe America's biggest doesn't have a contingency plan in case of natural or huma

My sole means of communication with the connected world is being obstructed because I can’t afford to pay off the installments that are left on the phone service that I was also no longer able to afford from AT&T which led me to seek out an alternative that would at least keep me able to get thi

On July 1, my new Google 6 Pro which from March of this year until June 30 worked just fine suddenly is unable to make outgoing calls. It can receive calls and the data part works fine.  I tried to reset the network, which did not work, and then I performed a factory reset.  That also did

As stated in the subject, I recently purchased a Motorola G8 Power Lite and it is unable to make calls or use any form of mobile data/connect to the 4g network. I have already tried changing the APN settings manually and resetting them to the default, but nothing has worked so far.

Why doesn’t my phone tell me when someone has called….it’s doesn’t even ring when they have! The voicemail won’t show up until days later at times. I am updated and have an iPhone 12 so it’s not like I’m operating on an old system. ATT has the worst coverage.

The neighbors on both sides of my home have att internet. Why is my address unserviceable? What are my options?

When I go to login to my yahoo mail, I am redirected to an AT & T page that gives no help - just a blank page. How can I get my email back? Thanks!

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

I recently moved, and my iPhone 3GS is consistently registering "no service" in my new apartment. (I live in a populous, iPhone-intense neighborhood of Portland, so this makes no sense to me.) The phone works when I walk down the block. It is connected to our wi-fi network. Is there anything I can d

Hi all,I've moved from the US to Europe and changed my post-pay to a pre-pay (GoPhone) contract. Now I'm in Europe (Switzerland), but my phone won't connect to any of the carriers, so I can't make/receive any calls...How can this be fixed? I need to be available on my US number!! Thank you for your

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th