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Need new underground lines at home

Hello. My family (myself, wife, and 2 kids) has recently moved into my parents house and they have AT&T internet service. It looks like the maximum speed they can get is 25 Mbps down and frankly it's terrible. We have 5-6 individuals that can be using the internet at one time and need an upgrade

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63

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Official Solution

ATT Air won't work

I'm trying to set up the AT&T Air device I recently received. I've successfully logged on to the new SSID with both my phone and desktop, and can access the IP for advanced configuration. But I can't access the internet and my phone lists the connection as "connected without internet". I suspec

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Accepted Solution

Create ticket to remove AT&T overhead drop wires (POTS and fiber)

Hi, I have two AT&T drop wires/lines running from utility poles to my house. One is an old POTS line that hasn't been used in 15+ years. The other is a fiber line, which I'm currently on hold with AT&T to cancel. I'd like to have both removed. Is there an option to create this type of ser

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755

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How to get my address validated and entered into the system so I can place an order in a multi-room Senior Care facility

My relative moved into Senior Care facility. Here room number is not in the AT&T system, so I can't order a landline for her.  Rooms around her are in the AT&T system, but needless to say I can't use those room numbers.   How can her room number be added as a valid address in this

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I NEED HELP IN HAVING MY FIBER OPTICS LINE INSTALLED - INSTALLER STAYS FOR 15 MINUES AND LEAVES

Since September, I have scheduled installation of the high-speed internet service to my U-verse subscription twice. Ifallibly, the installer comes and finds an obstacle to the installation - all the time its a neughbor that is not at home or something placed against a pole. End result, installer lea

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247

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They're not here, they're not coming

I could dump a wall of text detailing dates and names of ATT personnel I’ve dealt with over the past month. It would accomplish nothing but elevating your blood pressure. Almost everyone I have dealt with has been kind and professional. And I’ve treated almost everyone with the utmost respect. This

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828

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So frustrated with AT&T service

I ordered my internet in February and still nothing. They kept pushing back the date of my installation and kept giving me the run around. So today, June 10th, 2019, I decided to chat and ask one of the customer service techs to see what was going on and they told me that I had to put in a whole new

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263

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Scheduled to upgrade my current 100mb to 1000mb and had a question about installing Ethernet ports

So I am scheduled to have my gigabit upgrade installed this next week. Currently I run the standard 100mb plan but the wireless connections (and some direct ones) have gone down hill. So to combat this, I was hoping the installer could install drop ports at 3 locations in my house. Or if this was ev

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882

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Fiber install

I live in a rural area with no available option for internet other than at&t, We currently have copper cables but the speeds cap at 10 mbs per second and it is not enough to support 3 people living at once, Neighbourhoods are being built all around me and are having fiber internet installed for

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37

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Multiple Networks with FTTH

I currently have Cox Communications (cable/coax) for internet where I have a splitter going to two modems with two networks--one for my work modem which my company is paying for the service and the other modem is for my residential use. Separate routers are connected to each modem providing connect

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123

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Customer service and install issues

I ordered services for my new house on Feb. 28th 2018 and schedule my install for March 17th. I get my confirmation email. 2 days later I get an email from ATT (no call or anything) rescheduling me for Monday March 19th. I call the number because I’m not available. I had to call 3 times because no o

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174

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Grievance letter to Unlawfully Hr of Atlanta Howard Ridgeway

Dear ATT forum I am writing to express my deep disappointment and frustration regarding the recent decision to withdraw my application after I had already been onboarded and was set to commence work on Feb.16 when he already switched it from the original date of Feb 9 As you are aware, prior to the

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95

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HOLE in my yard !!

I was out of the country and for my surprise, there is a BIG HOLE in my yard made by ATT. I want someone to contact me and present a plan about how ATT is planning to fix that, restoring my lawn as it was previously. I am not an ATT customer and now I am far to be one.

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78

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Complaint about deceptive practices

AT&T,   I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask

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248

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FIBER INTERNET

I have been told that a ATT fiber runs VERY close to our property but we cannot access it? There are several new homes on our road that would attach if it become available. PLEASE RUN THE FIBER NEAR THESE HOMES AND WE WILL CONNECT TO IT!!!!

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Belkin -Battery Backup Unit Rev B

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

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223

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The wire left over ground during installation is prone for accident

Hello there! you guys installed the service at [EDITED] Jacksonville, Fl 32206. the way pulled in the cord or wire over the ground is prone for accidents. is is all over the ground and hard to walk and when there is no light this come between your steps and people fall and have accidents. please to

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47

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No one showing up to install

Saturday, I called At&t (this number 866.861.6075) to order new internet. After speaking to someone, I requested the soonest date and the man on the phone told me that it would be Tuesday at around 11 am. However, the day comes and no one showed up, so I was wondering what do I do now?

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268

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Ordered Replacement Equipment - Order Disappeared

I ordered replacement equipment and upgraded my service because my Gateway is completely broken and it messed up my DVR.  I ordered new equipment over chat, got a confirm # and saved the chat to show I ordered it and was promised it by Friday.  However, no one can seem to see this order in the syste

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328

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New AT&T wireless phone

I bought a new At&t wireless phone and plugged it into the phone jack. It doesn't work and I'm wondering if I have to buy a dsl connector in order for the phone to work.

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59

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