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Cannot get help with AT&T 1800.288.2020 or Chat to fix the internet timeout

Cannot get help with AT&T 1800.288.2020 or Chat to fix the internet timeout. First tried to use the online chat which direct me to a webpage to troubleshoot the connection. As expected it didn't find any error and have an option to restart gateway. Proceed with the restart didn't help the issue.   

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141

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Landline home phone handset

The phone says out of range or no power at base so I de registered it then registered it but then the error message came back 2 minutes later

Questions

119

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Connecting DirecTV to Internet

I have recently had DirecTV installed in my home. Genie Gen 3 receiver, plus three minis, and a wireless video bridge. At the same time I have contracted with AT&T for cell phone service with two smart phones. Also purchased a hotspot ZTE AT&T velocity. My question is; can my DirecTV be connected to

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753

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Instagram Video posting

Neither of the two new android phones I recently bought do not allow me to post ANY videos on my ig story for some reason BRAND NEW phones both bit the only feature not working is posting videos to story & I've now wasted 1p00s of dollars on to phones useless to me without this & I don't lik

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35

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I cannot connect my laptop to internet because my network is not on the list

All my devices work except my laptop I cannot get online because I do not have my network showing ATThiFZg41

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48

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Still Getting Locked Out of My Yahoo Account & att.net & constantly getting logged out too! Non-stop password reset! Super Frustrating

Well, AT&T decided that since they couldn't solve the problem from my original post, they decided to just close the chat...how nice.... They've only partially fixed the problem & there is still the issue that I can only log into one of my 3 email sub-accounts at one time. Each time I d

Questions

77

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Want to send video to tv and audio to receiver and keep HD signal. Is this possible?

​I have a vintage stereo receiver that I want to run my sound through. If I take everything through the HDMI to the tv, then back to a digital converter into the receiver and back out to the speakers, I am thinking there will be a video/sound delay. There is no headphone jack on the TV. Can I run th

Questions

34

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Internet Still out

I live in Charlotte, NC and AT&T notified me our internet connection would be out for 4-5 hours. It's been almost 12 now. WHAT IS GOING ON???

Questions

30

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Asus Zenpad NOW Won't Connect to Uverse wifi network

My 2016 Asus Zenpad used to connect to my Uverse wifi 2.4 ghz network. Now it will not do so.  I have tried everything, including forgetting the SSID, manually setting ip address, enabling the guest feature on the router.  The tablet WILL connect to my phones hotspot, which proves the net

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25

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Fixed Wireless Internet - Major issues for going on 9 weeks

I would like to know why AT&T is not addressing the severe internet issues in the 32696 Zip Code. I have spent over 13 hours of my time on hold or trying to talk to anyone to have them resolve this issue.  I have had a technician out twice and have all NEW equipment.  It is not the eq

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37

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What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

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55

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Unable to receive or text group chat with T-Mobile users.

I can't any longer receive or text group chat with T-Mobile customers, it was working fine before. I tried a software update, resetting network, several reboots all did not work. Please help. I have iPhone 12 pro max.

Questions

28

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Power and broadband lights are green but still no internet

Tried to do a reset, unplugging, disconnecting all devices and nothing seems to work. Lights are green on modem, but when we try to connect to our devices it says "the network you're trying to join has security issues"

Questions

50

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Closed

Does anyone know the direct phone number for device unlock department?

Does anyone know the direct phone number for device unlock department?

Questions

39

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We think you might be blocking our IP addresses- help!

Many of your customers cannot access our App via your mobile data network. We are a SaaS platform who, amongst other things, provide our customers with a mobile app. We recently migrated our services to AWS (from Rackpace) and, in doing so inherited a number of new IP Addresses.  we have

Questions

178

4

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Need service on new phone

Need to switch service to new phone

Questions

31

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Can't use data

My sim card status reads "unavailable" due to no provisioning website. How do I fix this problem?

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30

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Apple Watch

I have an Apple Watch SE gps+cellular it was purchased through att as a gift for be they paid an activation fee and now $10 a month does this mean I have cellular through att even without connecting to a iPhone if so how do I set it up it’s not letting me click set up cellular button

Questions

51

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broadband blinking red during installation

I am attempting to install my new equipment (BGW210 Gateway) and have followed the instructions on the smart home management app. However, the broadband light blinks red during the activation and then the activation fails. The Power and PON lights on the at&t box are green, and the data li

Questions

108

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POTS being phased out in 2020???

My grandmother received a phone call telling her she needed to change her service because AT&T POTS is being phased out. The apartment complex provides community wifi so she cannot get internet calling. She has no other option but a cell phone and she does not get cell service inside her apartment.

Questions

81

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