Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.9K)

Relevance
Selected Relevance

Accepted Solution

Internet cancellation

While we normally have unlimited internet on our phone, your company employee suggested that we buy home internet for $20 per month, so we connected internet to our home.When we received a bill of around $ 400-500 per month, we said cancel it and returned the modem, then your company employee told u

Questions

75

20

Accepted Solution

Closed

Offshore Gulf of Mexico - Prepaid AT&T

All the guys at work use ATT postpaid and get excellent data/service offshore in the Gulf of Mexico. I bought a pre-paid eSIM and it worked great while we were in Port Fourchon. However, once we arrived at our work location offshore the data no longer worked. Although I still have 4 bars, and all m

Questions

168

2

0

Accepted Solution

At&t policies and procedures with a privacy line question

I would like to inquire about the policies and procedures of AT&T concerning the usage of third-party SIM cards. Is it possible for customers to conveniently purchase any compatible SIM card from a retail store for use with your services? If so, are there any specific limitations or restrictions

Questions

33

2

0

Accepted Solution

HP Officejet Pro 8600 not visible

I can connect my HP Laserjet Pro 8600 Plus to my BGW320-500 router, via Wi-Fi, either using WPS, Pin or SSID and password. Either way the printer status is connected; IP address of 10.0.0.155 Network: (my network SSID) Host name: HP33F2EF. MAC address 2c:59:e5:ec:fe:bf Wireless Direct: Off

Questions

139

3

0

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

87

1

0

Accepted Solution

Closed

Roaming on Videotron in Canada

​​I am writing to express my frustration with the lack of coverage provided by AT&T in Canada, specifically in areas where Bell, Telus, and Rogers have no coverage. As a current AT&T customer, I am currently visiting Canada and I have found that the only network available in my area is Video

Questions

752

9

Accepted Solution

No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

Questions

273

12

Accepted Solution

Phone Stolen Over 1 week Ago - Cannot Cancel or Suspend Service

My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe

Questions

141

5

0

Accepted Solution

Mesh with ATT Air

Are we able to use a mesh system (eero) with the new ATT air? I plugged the Eero unit to the back and it works. Only issue is that the Eero network is not getting the same download speed as what I’ve been getting if I connect directly to the ATT Air. Isn’t the mesh suppose to match the same download

Questions

1.1K

2

0

Accepted Solution

Does the AT&T have router/gateways that support POE?

I have AP that are POE and I need to know if AT&T have devices that will support them

Questions

101

1

0

Accepted Solution

Any upgrade BGW210-700

Does anyone know of an upgrade to the model stated in the subject line? I have had it since the start of service, roughly 2 years.  That is a long time in the tech world, so i figured I ask techy's :)

Questions

4.2K

8

0

Accepted Solution

Samsung S22 wifi calling provisioning failed error

I have a Samsung Galaxy S22 and cannot get the wifi calling to work. I have restarted my phone numerous times, and tried to enable wifi calling numerous times.  Every single time, I receive an error message that states "Provisioning failed. Please try again later." I have even tried to activa

Questions

520

6

0

Accepted Solution

Closed

WHEN CAN I AM GOING TO BE ISSUED FOR U

GREETINGS ON FEBRUARY 23rd & 24th of 2024 . In my household I work from home for APPLEONE the employment agency & so on a daily basis my outgoing calls , texts & uploads & downloads are quite extensive. My 11 year daughter & 17 year old were put into permanent homeschooling 

Questions

97

2

Accepted Solution

No service restore

I paid my bill in full and it’s been 3 days and AT&T can’t seem to restore my service. I have a business account and every day going forward I am loosing money

Questions

57

8

Accepted Solution

BGW320 Received Power Display Bug?

BGW320-500 running 4.25.4. Service is running well with no issues. Is there a display bug for the received optical power under Broadband>FiberStatus?  My BGW320 is reporting 0.87 (see below) or -41 dBm per the Rx Power explanation on the right of that page. I'm on XG-PON service.  AFA

Questions

119

9

0

Accepted Solution

Unlocking the phone (sold by the main owner (bought by at least 3 people (I am the last owner))

I want to know about unlocking. I bought a used phone, and it turned out to be blocked by this operator for other mobile operators. Once I managed to start applying for unlocking, but then it said that something was unpaid or something from the list of required things was not fulfilled. I live in a

Questions

167

5

0

Accepted Solution

Closed

AT&T 1856

AT&T 1856 User Manual Landline Hello... My phone was purchased a long time ago and still works perfectly! Due to moving out of my house into renting a room I lost the ringing. In the past few days, there is no dial tone. I purchased a NEW cord  and things are more clear but still no di

Questions

226

9

0

Accepted Solution

UTC TImes Mystery ... more complicated than the other UTC times questions

Please bear with me ... this is so important to me. The court has been mislead about my actions and I need some help. The AT&T account billing address is in Spokane, WA, area code 509. This regards call reports subpoenaed for a 7 month timeframe which includes a certain date of interest, which i

Questions

74

12

0

Accepted Solution

Closed

More than 2 dns servers causing DNS leaks when running a vpn client.

I have notices some strange DNS issues on my ATNT router. I am attempting to run a VPN to an amazon cloud instance, and keep getting DNS leaks whenever the vpn client is running from my machine. It seems like the ATNT router has some sort of dns caching issue, or it's cache has been poisoned. A few

Questions

497

7

Accepted Solution

What are the specs on a new data cable?

My dog chewed my green cable on half. what are the specs for this cable so I can replace it? im running a BGW210.

Questions

41

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.