
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi there. I have been on hold for over TWO HOURS for assistance with an extra letter added to my email address for an order. Can anyone get in touch???
Questions
•
Wireless Account
Accepted Solution
Official Solution
Is there support email I can send my demand over faster or fax
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello there, I am trying to add an additional user to my prepaid account but when I try to do so, I keep getting a 'Subscriber is not valid' error. I am thinking the number must be ported over but I am unsure how to go about doing that. The number is attached to a T-Mobile account that is NOT
Questions
•
Account & Usage
Accepted Solution
Official Solution
Hello, I just added a new line to my AT&T account for my girlfriend (switched from Verizon) yesterday, and now we want to upgrade her phone. It’s an iPhone 7 that’s been completely paid off for years now. When I use the My AT&T app to try and upgrade her device, I’m only receiving the
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am needing to get my old phone records from 2016-present
Questions
•
Apple
Accepted Solution
Official Solution
I no longer have service with at&t and I don't know my account number and I'm unable to log in to my [email scrubbed] account Can someone help me please?
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I was a loyal customer paying my bills on time etc. Until due to my misfortune I couldn't pay I was gone for some time 1yr to be exact I call to reestablish my account its been canceled I can't afford the balance it's unfair can I get a prepaid until I straighten my plan situation.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
I need to send in my old iPhone in exchange for the new one I received since it was through insurance. I lost the trade in information and packaging. Where do I send it?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
My phone was stolen and I don't know my login information. How do I log into my account?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans! Ready for the next level of communication and entertainment? Go to&nbs
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I cannot access my AT&T Yahoo email account. My browser says the account needs to be re-activated by signing in, but trying to sign in puts me into a failure loop with the error message ERR_CONNECTION_CLOSED after I enter my email address. My browser says "It looks like oidc.idp.clogin.att.com
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
We have an Unlimited Starter plan with 4 lines. I want to make my wife the owner so we can use her teacher discount. She is a member of the current plan. We all have installment credit promos applying to devices purchased under the plan. Will we be able to keep these credits when
Questions
•
Wireless Account
Accepted Solution
Official Solution
I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is- "For anyone reading this in March 2022... For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at t
Questions
•
Landline Phone Troubleshooting
Accepted Solution
Official Solution
What is this and how do I fix it?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Why has my Prepaid account been closed? I have two prepaid accounts for me and my wife. As we are living abroad, we cannot use our PP ATT#. While we are away, we are on a 25cent/min plan to hold onto our account, we have been paying $25 every 3 months. Two days ago, a payment was due I tried to acce
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hi. The primary account holder for my cellphone plan has recently passed away. I was hoping someone could help me cancel their subscription and then maybe start a new one under my name.I've called 611 and they told me to go to the store, but when I got to the store they told me to call 611. And so t
Questions
•
Wireless Account
Accepted Solution
Official Solution
I need help signing into my sbcglobal account from a computer. I want to gain access and start moving everything to a new account. I have access on my mobile. All logins take me to AT&T.
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Not visual voice mail. Supposedly I have a voice mail somewhere else. I have had my service since 1996. I DO NOT remember this passcode.
Questions
•
Account Features
Accepted Solution
Official Solution
Closed
I'm being billed for an account I never made
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Plan to add a phone to my existing family acct. Is it better to do this online or at a store?
Questions
•
Wireless Billing