Hello, I recently cancelled my TV from a TV + Internet bundle, and kept the internet. I expected to send back the dvr unit, but the email says "gather the following devices", and lists the arris dvr, but the next line says "please return any of the following" and lists the wireless access point.

i want to know how report about identity theft about at&t account?

We had U-verse voice installed yesterday (we already had UV Internet and TV). Incoming and outgoing calling works well, but I can't access any of the phone features online. When I try to do that, I see an alert "This User does not have access to Voice Services." According to tech support, this is a

Hello - My husband and I are planning to cancel our U-verse service that includes (U-verse cable...not Direct TV) and Internet. I have looked everywhere on the 'myAT&T' mobile app and also gone to att.com/myatt  online.  The online account keeps trying to get me to merge my accounts,

I had my uverse wireless/wifi set up on August 11, here it is September 19, I received my reward letter and it stated that the reward card was being processed on September 11, I was told after 30 days I will receive the gift card, it is now September 19, what is going on, I am not going to wait no 8

Greetings, I cancelled my Uverse TV & internet service today and never received the email instructions (UPS label) for returning the equipment. Does anyone know what the equipment return address would be for Asheville NC 28801?

I'm trying to set up a second router as a switch off of an ethernet cord that's coming straight from my AT&T router, so I can hardwire my computer and my At&t set top box. However after setting everything up the set top box keeps losing connection/timing out every 10 seconds on any channel. I don't

Is there anything special about placing 3-way where one party is international (Japan)? I am AT&T Uverse.

I've been an AT&T Uverse Internet customer for a number of years. I've been generally satisfied with Uverse's speed, features and reliability, with a couple of exceptions. AT&T is installing fiber in my neighborhood. I am considering getting fiber but need to get the answers to a couple of

so my big problem is why does at&t advertise the el rey network on multiple channels and not offer it as a channel that I can order? Now that theres a show I really want to watch , now I have wait until there are enough requests for at&t to consider in making the channel availible to consumers. Then

Hello, I had AT&T U-verse for a while and I was not able to return the equipment due to misplacing it when I moved. I recently found the equipment. It’s been over a year since I had it. Can I still return the equipment and get it credited to my account and out of collections?

my uverse remote no longer works. How can I get a new one

Ebb program plan switch I enrolled in the 40 dollar a month plan and meant to do the 65 can I switch them now and not lose my ebb benefit 

As recently as a month ago, I could watch uverse tv on my LG V500 tablet. However now, I get an error message that says "...can't connect to server". I have the latest version of the app, and like I said, I was able to use the app on my tablet before. Please assist.

Lost internet several hours ago. Have unplugged, etc but nothing works.

Router will not connect after power outage. it just clicks I have powered down, reset and repeated several times without any aucceas please help

I can not login into my WiFi (gateway) account.The message I am receiving is the insulation guy did not confirm he was there!!!!!What does that Mean????So you got an (Edited per community guidelines) installer that doesn’t do his job and I suffer the consequences,REALLY??????

My elderly mother is accidentally renting movies and racking up charges. She's deaf and quarantined in assisted living so I cannot go in to try to disable it. I've searched the site and app and cannot find a way to turn off movie rentals On Demand. Help?

ComED installed a new utility pole in the alley and AT&T needs to move their equipment to the new pole (currently attached to a remaining section of the old pole). How can I help facilitate this happening? Thanks!

I am new to the community and have a few questions. (Note: I read over 100 posts but gave up that route) I used to have fiber in Addison TX.  I get marketing mail saying I can get fiber (from ATT not third party). BUT when I enter my address into the availability tool, it shows 50mbps inter