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i got a replacement 8s active that has Android 8 on it. How do i update to android 9?

I got a replacement Samsung 8s active that has Android 8 on it. Automatic update does not find the Android 9 update. How do i get the phone updated to Android 9?

Questions

34

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Fiber Optic Install

Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces

Questions

78

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router replacement

My ATT supplied router is very old and is unreliable. I would like a replacement free of charge.

Questions

151

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Android 10 update for unlocked ATT-branded phone on ATT Prepaid?

Supposedly, one Android 10 update went out on February 5, 2020, another a couple days ago on February 24, 2020. My phone hasn't seen either. I have an unlocked ATT-branded phone on ATT Prepaid. When are we getting this update?

Questions

186

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Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

66

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AT&T Tech Help Needed Updating Samsung SM-G870A (S5 Active)

The phone's nothing special but it's belonged to special people that have been lost, so, upgrading isn't an option. Fortunately, it's still compatible with modern technology, looks new and works great...I'd really like to keep it going.. I'm looking to update it to enable VoLTE due to network upg

Questions

187

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Active armor not compatible with device and Call Protect not opening up past upgrade notifications to unregister number

I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,

Questions

31

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Software update HELP!

I live in Morgan City, Lousiana but i still haven't received my update for android 11/ One UI 3.0 and I'm really looking forward to it At&t doesn't make there firmware available to the public so i could do it myself i have a Samsung Galaxy Note 20 Model: SM-N981U Baseband : N981USQU1BTIF CSC: N9

Questions

368

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PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

Questions

246

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S22: Text Reactions

Hello Support, I recently updated my phone with the latest update. However, I still do not have the text reaction feature. My wife has a S22+ and it also does not have that feature too. I noticed other S22 from other carriers have it. May you assist? Thank you. - Linh

Questions

30

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How to update my 3801HGV router to the latest firmware?

I'm wondering how to update my 2Wire router 3801HGV to the latest software available. My current version is 6.11.1.29-enh.tm.

Questions

2.4K

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HBO Max

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

Questions

153

2

Will monthly update reset all of my 5268ac modem/router configuration settings?

I just started the U-Verse internet service and the technician who hooked my up mentioned that AT&T deploys monthly updates to the router that will reset all custom settings. Is it true? Does it mean that I should not make any changes (rename the network, change the password, configure IP address to

Questions

696

3

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AT&T router replacement/ update

My Parents have had the same router for years now I am a college student who uses the wifi frequently and also uses my phone and gaming system on the wifi, my parents also watch tv and stream shows, but when there is more than 3 devices on the wifi the speed of internet is really slow or shuts off r

Questions

80

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Logistic Mismanagement, Failure To Communicate, BBB Complaint

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

Questions

60

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Cant Update s20 fe 5g

i Cant Update s20 fe 5g, I bought the device on att, it is an att branded device I have tried safe mode I AM ON AN ATT NETWORK Im stuck in one ui 2, There is an update avalible already for one ui 3

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233

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Samsung s7 Update: baseband requirement

Just received a new Samsung Galaxy s7 to replace the one that committed suicide a few days ago. Can't get the latest software update on this one, even though I was using it on my previous s7. Went through all the troubleshooting steps and it seems this phone doesn't have the baseband version require

Questions

751

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Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

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70

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Haven't received the 5.0 Lollipop update for my LG G3 till now

I haven't received 5.0 Lollipop update for my LG G3 (D850) till now. My phone is currently in an active at&t plan and it is not rooted. I checked for updates everyday but every time I check, it says that my phone is running the latest version.. Is there any way that I can get the update without goin

Questions

1.2K

3

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Looking for folks to join in a (Edited per community guidelines)

AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They

Questions

30

1

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