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Smart TV keeps dropping internet connection

All of a sudden, my TV says I am not connected to the internet. I have to change the DNS settings almost every time I turn on the TV. Once I do, things work again until the next time I turn on the TV. Nothing in my services or set up has changed. WiFi on all other devices works just fine. I have a S

Questions

 • AT&T Internet Equipment

114

2

0

Wire Routing

I am planning on installing the CAT5e cable before my u-verse install and would like to confirm the correct routing. My setup will be for 4 TVs (3 wired and 1 wireless), DVR, Wi-Fi and 4 wired PCs. This is what I assume will be needed.  I will be using Cat5e cable (1) Cat5e cable from the NID to the

Questions

 • U-verse TV Equipment

885

13

0

0

Adding devices

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Questions

 • Other Phones & Devices

21

1

0

U-Verse DVR series scheduled recordings are not functioning

Something is wrong with the way series scheduled recordings are working. Today is 4/18/2022 and my scheduled recordings are only going through 4/20/2022.  The guide is pulling listings properly, since if I go to guide I can see listings until 8:00pm 4/30/22 and it shows just a few second ago h

Questions

 • Watching U-verse TV

1.8K

114

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

683

1

0

horrible service outage and no response from ATT

This has been going on since early sunday morning. It is now wednesday and still no service. I go by where the service trucks are and nothing 4 guys just standing around or no one there at all. I have one that  needs the internet for college and I use it for work. Not to mention that all the fall sh

Questions

 • U-verse TV Account

481

2

0

0

Got rid of AT&T TV and now CAN'T log in with AT&T 1000 Internet

I had AT&T TV NOW which included HBO Max, and that's how I was able to sign in and watch. Ever since I got rid of AT&T TV NOW (Because of costs) I tried logging in to HBO Max through my Internet 1000. Since I had linked both the AT&T TV and Internet accounts, now it's been creating a lot of problems

Questions

 • HBO Max Login & Installation

39

0

0

My Gateway reboots randomly 1-2 times/week

Approximately 1-2 times per week my gateway will randomly reboot. When it does I lose TV, Internet and Phone service.  Sometimes after the gateway gets done rebooting I will also have to reboot the TV/DVR box in order to get the TV service back.  This has been going on for at least a mont

Questions

 • U-verse TV Equipment

99

3

0

Re: My tv has a red X on the screen

HI< Gear icon goes about half way across screen then just the gear. About 1 or 2 minutes later, Red X reappears.  Tried all troubleshooting steps listed in this discussion, Thanks

Questions

 • U-verse TV Equipment

968

1

0

0

No sound from uverse when connected to Sonos beam sound bar

I have an AT&T Pace IPH 8110 cable box connected via HDMI to Sony KDL40S2010 TV. I get good sound from the sound bar when the TV source is anything but the Uverse. Does the Pace 8110 support DIGITAL audio through the HDMI?I suspect it does so next question is: Any ideas as to a fix?

Questions

 • U-verse TV Equipment

469

2

0

Universe TV 8 error

I now get an 8 error with a box with an red X in it.  I have tried turning off and unplugging for 10 second several times, even had it unplugged overnight.  I also tried resetting it as mentioned on the internet.  I believe I need it reset there?? Sherry Angelo

Questions

 • U-verse TV Equipment

366

2

0

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

47

0

0

Are Sat. repair appointments available?

Located Dayton, Ohio & may need Sat. appointment.

Questions

 • Watching U-verse TV

1.1K

0

0

0

Closed

FULL REMOVAL OF ALL AT&T FOR DEMOLITION OF A PROPERTY

FULL REMOVAL OF ALL AT&T FOR DEMOLITION OF A PROPERTY I NEED A DIRECT NUMBER OR EMAIL (PREFERRED) TO VERIFY SERVICES HAVE ALL BEEN TERMINATED AND REMOVED FROM PROPERTIES THAT ARE SCHEDULED FOR DEMOLTION FOLLOWING A COURT ORDERED

Questions

 • AT&T Fiber Equipment

21

1

0

INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Internet Plans

25

1

0

Setup TP Link Deco M9 Plus as Extenders with my BGW320 gateway ?

We are new ATT FIOS wifi subscribers. We need extenders into two rooms far away from where the BGW320 gateway is in the home office so we can have uninterrupted service and stop the buffering on the TVs in the rooms that are far away from the gateway.  How do I set up our three TP Link Deco M9

Questions

 • AT&T Fiber Equipment

901

3

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

277

3

0

If we change ISPs can we keep all of our att.net email addresses?

There's a lot of things going on but the bottom line is that AT&T has raised our price to a level we can't afford and they won't discount me the way they did in previous years. I've already talked to a customer retention agent and he couldn't help.  We bundled phone, internet, and TV and e

Questions

 • AT&T Internet Security

271

9

0

wired receiver, getting the red X with the number 13 underneath - need replacement?

Hi all, Just last night, my set top box/DVR (Cisco IPN4320) decided to stop working normally; the channel guide was stuck on "getting information" for every channel and I wasn't getting any video or audio.  I've tried the following, but to no avail:- Power cycle the DVR- Power cycle the router/gatew

Questions

 • U-verse TV Equipment

2.8K

1

0

0

can you stream Hulu, etc. onto ATT internet service without ATT TV?

I would like to set up ATT internet without ATT TV to stream Hulu, Netflix and Disney. Is this a possibility?

Questions

 • AT&T Internet Features

1.4K

2

0

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