
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Usage detail of incoming text messages showing my number, not the number that I am receiving the text from
Questions
•
Wireless Billing
Hello Support, I recently updated my phone with the latest update. However, I still do not have the text reaction feature. My wife has a S22+ and it also does not have that feature too. I noticed other S22 from other carriers have it. May you assist? Thank you. - Linh
Questions
•
Samsung
I had inadvertently responded Stop to the wrong text on my cell phone...I actually did it to one from [EDITED] which is MY business number through VOIP.ms - Now, ever since doing that, I don't receive texts from that number, nor does anyone else with an AT&T phone...What can I do to correct this
Questions
•
Data & Messaging Features, Internet Tethering
I have a Samsung Galxy s4 and recently I have not been able to receive long text messages. My phone is only receiving one page messages. I have reset the phone multiple times and even did a factory reset. Someone please help 😕
Questions
•
Samsung
Hi. I am suddenly unable to receive either texts or calls, but I can send texts and make calls. This is pretty unacceptable. I have a Samsung Galaxy S5 Active. It hasn't been rooted and has Android 4.4.2. Texts I received my last text last night. I've been told that texts were sent to me this mo
Questions
•
Samsung
I just received an iPhone 12Max Pro. I've been using Android phones for years - most recently the Samsung Galaxy S9. I backed up my S9 to the AT&T Cloud, including text messages. After the transfer, text messages other people sent to me appear in messaging, but about 98% of my texts to them do n
Questions
•
Apple
HI There I noted on this page that you introducing new fees for SMS from businesses. It says that 501c3s will be exempt from the charges, but that those 501c3s "do not include religious organizations". Can you please point me to the documentation that will determine what kind of 501c3 i am so I can
Questions
•
Data & Messaging Features, Internet Tethering
[Re-posting as a THIRD TIME because AT&T marked my second post as "Private", now without any notice or solution.] [Re-posting because AT&T marked my previous post as "Private" with a stated intention of contacting me to solve the problem, yet they have failed to call me when it has f
Questions
•
Data & Messaging Features, Internet Tethering
Strangely, I never receive some text messages from others. This happens in both group and individual threads. There seems to be no rationale as for when the problems occur. I've got a Google Pixel 2 (but I've had this problem with other AT&T-specific phones, too). Sometimes the group messages
Questions
•
Android
Id like to preface this with this is a FaceTime call attempt between myself and my 8 year old daughter. I share custody with my ex wife. She is extremely difficult to co parent with and is causing an issue with this. I attempted to call my daughter via FaceTime at 8:20pm for my nightly call with
Questions
•
Apple
Ok folks, this is a long one. I'm having issues with only certain android contacts not being able to get texts through to me. iMessage is working just fine. I had some issues with TracFone/Total Wireless and porting, but those are supposed to be all completed and/or canceled. I had an old
Questions
•
Phones, Tablets & Devices
I'm using a brand new Sony Xperia 1 II running Android 10 and the stock google text app is sending all my group texts out via SMS individually, rather than via MMS to the entire group together. In the Settings menu, under advanced, my Group MMS setting is not listed. If I take out the Sim
Questions
•
Android
Randomly my phone refuses to use the chat feature! I have everything updated. I restarted my phone. I forced stopped and cleared the cache. On my mom's phone the chat feature works and nothing has changed. It works then I put my phone to sleep( turn the screen off.) and then I wake my phone and it r
Questions
•
Samsung
My texts are not being received. I received incoming messages fine. My responses are not going through for certain people. I've reset my service, restarted the phone, did the update, still no change. I do get the message that AT&T backup is not working & to to again.
Questions
•
Data & Messaging Features, Internet Tethering
Im getting an increasing number of text-text and email-text spam messages via SMS. What can be done to block it? What can be done to silence the SMS notification from unknown senders?
Questions
•
Data & Messaging Features, Internet Tethering
I have been a loyal customer for over 20 years, and I will be leaving AT&T as soon as I can. That you got rid of your International Passport plans shows me that you're not interested in keeping customers. If I'm traveling overseas, you expect me to pay $300 extra for a month of service? That's r
Questions
•
Network Coverage
This problem just recently began approximately three weeks ago. Both android and iOS are not receiving verification codes via text. When a call is an option, the code comes in voice call. Not every site has that option. The problem is on all sites. Checked all settings and turned off Wi-Fi calling.
Questions
•
Data & Messaging Features, Internet Tethering
I was deleting a new text message on my phone, then all of a sudden, all of my old messages reappeared. Some of these messages were about a year old. Why is that happening? I currently have the Samsung Note 4. It happened on my last Android phone before this one.
Questions
•
Data & Messaging Features, Internet Tethering
My problem is I am not getting text message notifications instantly when sent if phone has been idle. If using the phone or it has been opened just recently, I will receive them ok. I have checked with another phone and have found out that the time the message was sent is the same time that shows on
Questions
•
Android
Sometime today (10/5/2022), I lost the functionality to send text messages. I can receive text messages, but I can't send them anymore. An error message displays saying "can't send message with att error 38". I use the Android native text app (Messages by Google). I see the SMS
Questions
•
Data & Messaging Features, Internet Tethering