
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi - just bought an unlocked S9+. It's all set up with everything working except voicemail. The Visual Voicemail app "is not compatible with this device."When will visual voicemail be available for the S9+
Questions
•
Android
Accepted Solution
Official Solution
I added a esim to my phone for an international trip. When I put my phone on airplane mode today, after I took it off it no longer allows me to text/talk, or use data. It says I need a sim card code, or something whenever I reset my phone. How do I at the very least get my data back. I really want t
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hoping I can get a free clubhouse forum invite. @dmasclub
Questions
•
Gaming Arena
Accepted Solution
Official Solution
I have not had this email {EDITED}@aol for years. It no longer exists. I have updated email address [email scrubbed]
Questions
•
Wireless Account
Accepted Solution
Official Solution
My Samsung S7 edge is stuck with November 2018 update. I tried updating but i always get 'software up to date ' in which i logged in to AT&T website, the latest is of December 2019. Please, help.
Questions
•
Android
Accepted Solution
Official Solution
Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w
Questions
•
Samsung
Accepted Solution
Official Solution
I have a model an unlocked Galaxy S20+ 5G (G986U1), which according to this(https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf), is capable of using wifi calling when unlocked if it has a software update. The wifi calling option is simply not
Questions
•
Device Features
Accepted Solution
Official Solution
My girlfriend lost her phone. We don't have an account together. Is it possible to find her device using my phone?
Questions
•
Samsung
Accepted Solution
Official Solution
Does Galaxy Z Fold 3 purchase from AT&T eligible for Samsung screen protector promotion? https://www.samsung.com/us/support/service/z-screen-protector-promo/ The Promotion applies only to Samsung ELIGIBLE devices that were purchased in the United States from SEA or SEA’s authorized distri
Questions
•
Samsung
Accepted Solution
Official Solution
We are on a mountain with Wi-Fi and no wireless service (I can post this!). Our phones are Samsung Galaxy S20 FE 5G. When we try to connect to Wi-Fi calling, we get this error code. How do we fix this? Help! I can't make calls because there is no wireless service, only internet for us.
Questions
•
Samsung
Accepted Solution
Official Solution
I have a Samsung Galaxy S22, and in all of my research it's easy to enable recording calls on this phone, however for me the option just isn't where it should be. I now think AT&T has restricted the ability to do this, and I don't know why.
Questions
•
Samsung
Accepted Solution
Official Solution
How do I get in touch w/ actual warranty dept ? My Samsung A12 won’t even transfer my info, data from I phone “source”. Only 32 GB of storage, half of 2015 gen I phone 6. Need exchange to A13, next model, same $, 64 GB. Really thought Samsung WAS a good product. “Corporate” sending me same inadequa
Questions
•
Android
Accepted Solution
Official Solution
Hello all, I'm trying to enable call recording on my Samsung galaxy note20 ultra 5G. I've exhausted all methods presented thus far by way of enabling it in the phone app, both in call and not in call for unknown numbers, but there simply isn't an option. I live in south carolina (which is a one part
Questions
•
Device Features
Accepted Solution
Official Solution
Is there a way to write a rule or something that will automatically delete hang-up voicemails? Some of the spam calls that come in actually get to VM somehow and then leave a 7-10 second VM with nothing on them. Of course, I have to go through the process of deleting those to get to any real
Questions
•
Samsung
Accepted Solution
Official Solution
Since your new Update my phone has Has gone Haywire my homepage is no longer my homepage my apps are all moved around what in the heck did you do with that update Give me my normal phone back
Questions
•
Samsung
Accepted Solution
Official Solution
I signed up for AT&T several days ago. They set me up with the Samsaung Z fold3 and a unlimited data plan. Today I received a warning that I have used up all of my 2gb of my 2gb data. I went to my account on line and it says 0gbs with 28 days left. I couldn't get a live person on the phone. I w
Questions
•
Android
Accepted Solution
Official Solution
During the time AT&T was sending my phone the OTA update, I noticed something malicious. As soon as Device Care started this update, I noticed a new, unrecognized eSIM appear in the 2nd empty SIM slot of my Galaxy S21 Ultra!! This was DURING the update. The update did not apply properly. My phon
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
There are outgoing and incoming phone calls for one of the numbers on my account with a number 000-000-000. I know the number is hidden, private or from an app. My questions are:1) How does this phone call show when incoming? Does it show as zeros or unknown?2) Does these kind of calls show in the c
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
If you're not an AT&T customer you will not get updates since you are not connected to the AT&T network. AT&T is checking the IMEI of the phone through the cell network before telling the device to update. Here is a list of phone OEM's and if there is a work around... (For those in the USA, if you
Questions
•
Android
Accepted Solution
Official Solution
I enter a few times incorrect NCK then it gets blocked ask for MCK - Purchased MCK code but still says incorrect- The Codes are correct from Samsung Databases. Any Idea?
Questions
•
Android