Here we go again, we had the exact same problem with the Samsung Galaxy Tab S6, AT&T did not carry the Samsung Galaxy Tab S6 on their network, so once again, I skipped a generation of tablets. You guys are offering one model of tablet, nobody wants. I want to give you guys $1,000 for the Ta

I'm a prepaid user on the $45 plan and get a $5 discount for auto pay. Chose to change to the $35/$30 plan. Per the instructions on the account page, I waited til today - one day prior to payment day - to change plans. The plan changed... but it still charged me $40! It overpaid itself by $10 and i

I have stopped using any service from Prepaid Plan since May 2019 but I forgot to deactivate the AutoPay so they still charge my empty bank account in May 31, 2019. I realized this when I checked my negative balance on my bank statement, so I immediately switched off the AutoPay.Can I get a refund f

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

I attempted to use my AT&T Roadside Assistance for the first time since signing up for it when I got a flat tire late Saturday night. I believe I have been paying for this service on my plan for at least the last 10-15 years, since I got my first car. I called for help at 1:20am and waited alone

I have filed a claim with Sedgwick because AT & T cut my power line. I have a claim number.  I have responded with all documents in the correct time frame.  AT& T representative Tim Patterson and Sedgwick representative Catherine Mwamba both stated that AT &T is responsible an

Hi, I had a direct conversation with an AT&T agent which was going on for days. I could not check my messages for a few days and they had sent me a link for a case update, but the link had expired after 48 hours. Now the conversation is closed and I don't have access to my case update. How shou

Anyone else having issues with ATT receiving trade-in phones (or other items)? I sent back a phone back on Sept 25th, 2021, and ATT says they never received it so now I am being charged $500+. I was told by ATT that it's my responsibility to track the lost phone. I contacted the local USPS through a

very concerned.

I really need someone from AT&T to reach out to me and issue my credit due - this is ongoing for nearly two years now and I am counting the days until my contract ends to leave AT&T!!! In the meantime doing all I can to make sure people do not fall to the same SCAM ! WHY does it have to be

That's right, straight up scammers! Really It seems as though they just don't care who they con. Also, crazy they are getting away with it. Okay, I'll get on with it. On 9/01/22 our home internet went out. Called att and strangely (oddly) enough they were out the next day to fix. It was a severed

We have a credit on our account for cancelling our service mid-month. Ther refund policy expressly states that any credit on your account will be credited back to you on the form of payment you have on your account, such as a credit card. Yesterday, in the mail I received a debit card for a credit o

Back in January I participated in the phone trade in promotion where my family switched our plan to AT&T and I was supposed to trade in my old phone for a refund. The rest of my family who lives in a different city mailed their phones back to corporate and got a refund after a few billing cycles

Has anyone had any success with these Northlane Cards that ATT has sent out as their form of "refunds"? I have been trying to get two activated for a couple of months for my 83 yr old mother. Does ATT get the money back if they are not activated? I am going to file a formal complaint with consumer f

I went to att store to look at Samsung trade in, the store said I was eligible for a 800 rebate or credit w trade in. The best part was lowering my bill 25 dollars a month.  The att store asked me to pay up front, relax on the first bill and give it 2 months, and take both phones home to trans

Yes, this is one of the dumbest things I've ever done. Force of habit? Muscle memory? Distraction? Probably all three, I received my deposit refund check today in the mail, and after opening it, I decided to tear the rest of the paper that the check comes glued to in half, I was also still holding t

My old phone number was assigned to my new iPhone 11 Pro Max and not assigned to received iPhone X that was stolen. Both numbers are on the iPhone !! and are not on the iPhone X at all. I am being charged for both phones and cannot use them. I need this fixed and to be refunded the phone charge as w

I recently had an issue with customer service and AT&T that still has me considering switching carriers. The only reason I'm posting about this is in hopes that no one has experienced it and were wrongly charged a fee for something. In April of this year, I upgraded my iPhone to a newer device

I switched to att/ First net and was told my cancellation fee and device would be returned. Sprint my old carrier just charged me for both and I do not even have my device anymore. What can I do?? I called att customer service and sprint. They opened a ticket but I am at a lost. I have the sales rep

My online AT&T prepaid order number (Edited to remove personal information) was officially cancelled on July 14, 2020.  The order was for an AT&T Prepaid Sim Card with the $75 service plan.  I have not been refunded for the cancelled order for July 14, 2020.  I keep getting the run around on the dar