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AT&T Shipping Nightmare

My dad recently tried to upgrade the family devices through a promotion at Target. All new devices came through the mail. My mom already had a new iPhone 13 pro, so they sent an iPhone 13 Pro Max. She didn’t like the size of it so we sent it back in place of the old one, therefore she would keep her

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64

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AT&T refusing to apply credits to my account for money I paid.

AT&T pulled the whole, we haven’t received your traded in device form 6 mo the ago so now we are going to add these extra fees to your account, back at the end of July for an iPhone 12 that I traded in via USPS back in February 2023. After talking to many reps that could not help me I started ma

Questions

58

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at&t final bill

409.00 they are charging almost 200 dollars for a galazy 14 and the other is the money I owe for my bill and will gladly pay it. I owe it. So i will pay it. but the phone is junk. I was on my third insurance replacement  in 5 months and Now this one is nearly unusable.  I carried insuranc

Questions

54

3

Duplicate transaction

Signed up for internet service on 03/17/2023 and was required to pay 100 in advance due to credit reasons, which I authorized. A couple days later I was looking at the list of transactions on my card and saw two withdrawals from AT&T, each for 100 dollars at 8:10am on 03/17/2023. I called to not

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46

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Stolen Package and iPhone Free Upgrade Program - Issues with Refund and Overall Case Resolution

I would like to start off this post by saying that the service representatives on this case were extremely helpful and kind. This issue stems from AT&T and not the quality of 1-on-1 service I received over the phone. We have been customers with AT&T since 2011, however this situation is the

Questions

521

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Trade in/Upgrade with great caution, ATT deceiving tactics

I have been on the phone with ATT trying to clear up my so called "upgrade" no less than 8 hours since about July. Upgrade all began at Costco, prior to my trip to Mexico for a short vaca. During my trip, my new iPhone 13 dies, apparently there was a hardware issue that APPLE support could not fix,

Questions

278

1

U-Verse On Demand Movie would never play properly - I want a Refund

I tried MULTIPLE times over the two-day rental period and the movie would never play without pauses/skips/frozen screen many times a minute. I have numerous streaming services that I have zero issues with. Internet is also AT&T. How do I get my money refunded?

Questions

36

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Prepaid Sim doesn't work in phone

I recently purchased 2 12 month sim cards for my wife and I. We were bringing our own phones. I have heard how AT&T has a poor track record with unlocked devices, so I made sure to check my IMEI at the following link: https://www.att.com/buy/byod/identify.   After typing in the IMEI for bo

Questions

293

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Refund No Service

I rarely use my phone. I pay $100/yr and roll it over. I have close to a $250 balance. I just moved here. The service is very bad and sporadic. I went for a week without any service at home and once drove 20 miles one way then back stopping often but still couldn't get service. I am elderly and was

Questions

1K

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Recent Disabled-Paid Auto Renew Service with Myvehicle

A few days ago while using my Lincoln's Car Wifi to make a business call I was abruptly disconnected. I thought it may have been a dead zone(It is a Verizon Dead zone) hence why I was using my cell's wifi calling feature. Normally when I don't have cell service, I have the wifi and when I dont have

Questions

65

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Why does such a large company have such terrible customer service?

I had constant problems with ATT and then finally switched to somebody else. ATT tried to keep billing me and wouldnt stop. I fanally had to stop them on my credit card. Even though They actually owe me money they continue to harass me now years later.   If you are having similar experiences

Questions

49

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calls from disconnected numbers

Hey AT&T - why do I keep getting calls from phone numbers that are not in service / disconnected, and what are you doing about it? Don't tell me about active armor or whatever - I have that but it only blocks a small percentage of the calls I receive - maybe two or three out of the dozen or mor

Questions

186

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ID VERIFICATION BROKEN

I placed an ONLINE order for FIRST NET service and the email I received to upload my id is NOT working. I have searched the AT&T forums and others appear to be having the same issue as me. I HAVE USED MY MOBILE PHONE AND 5 DIFFERENT BROWSERS ON IT but the link won’t open! My FirstNet eligibility

Questions

95

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Not committing to promise to waive installation fee?

Almost 2 months ago when I called to set up my internet service at my new apartment (I'm a new AT&T customer) I was promised that the $99 installation fee would be waived. However, it showed up on my first bill last month. I've since contacted customer service via online chat 3 different times inqui

Questions

109

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Made an online order, they took the money and then CANCELLED the order!!!

My fiance decided to order me an iPhone for my birthday and since he was a new customer he had some promotions. He made the order online, they took the money and not long after he recieved a confirmation email with a tracking number and a delivery date. The VERY NEXT DAY, he recieved an email that s

Questions

681

2

Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Questions

58

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What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.7K

5

Canceled account

So I switched to AT&T, and for Mothers Day I order phones for my 5 aunts, my mom, 🙄 my brother and sister just because they aggy and myself.. so 9 phones total I paid taxes for. As I’m setting up services and speaking with agents it was promoted to add more lines and get my family members to sw

Questions

98

7

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Netgear hotspot

We ordered DirecTV from our AT&t store. They said it would be cheaper to add to our phone lines come to find out it's not but we had to get a hotspot, went to Walmart. Got what they recommended and it would not hold a charge. We end up getting a Netgear and we had to go to the store to have them

Questions

45

2

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$25 Cashback to my debit card,after submitting to the program!

Can not find the offer now!

Questions

226

4

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