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Non-existent customer service for DSL

Cannot contact anybody to replace broken DSL modem. Are they phasing it out and replacing it with something else? Why can't I get in touch with anybody on the phone about it?

Questions

39

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Is it normal for an outage to last over a week?

I live in a zip code that has a majority student population. The outage page indicates that there is an outage affecting almost 200 people in our area. Classes start tomorrow, and the outage has been affecting our area for OVER A WEEK with no indication of when it will be fixed. Calling the tech sup

Questions

91

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Internet outage Anderson, In

Internet outage since December 22nd. I’ve called customer service and checked multiple times for an estimated time it will be repaired and the time of 24 hours is still listed. When is this going to be fixed?

Questions

110

10

Outage Ohio

Four days without tv and internet. Customer service is a joke. Call, wait for over an hour to speak to someone, be told 24 hours for fix, get hung up on, rinse and repeat. Four days without services I pay for is ridiculous and we work from home. We need our services fixed immediately.

Questions

62

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Need help with internet and wi-fi after power outage

We had a power outage for over 24 hours and now I can’t connect to internet or wi-fi since the power has been restored. Broadband 1&2 lights flashing red, no battery light on, no service light on. NVG589

Questions

27

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ATT WIFI Out for Days; ATT Not Providing Any Information

ATT WIFI has been out for days in Daly City, no resolution in sight. ATT website is useless: still says"we're trying to fix this within 24 hours," more than 72 hours later. Is there a regulatory agency I can contact for assistance?  

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52

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Damaged AT&T box with exposed bare wire

Damaged AT&T box with exposed wires at 209 Hook Avenue in West Columbia SC 29169! Children walk by this box everyday and a (Edited per community guidelines) waiting to happen.

Questions

15

1

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AN ANT MOUND AND CORRODED WIRES!!!!?

My AT&T Internet has been dropping in and out EVERY 15 MINUTES since I moved into my new house (that is "in-town") in January 2023!!!!! Wasted 2 Saturdays to HAVE 2 DIFFERENT AT&T TECHS COME OUT and check the "issue". The FIRST TECH was AWESOME and HE checked EVERYTHING (it WASN'T MY EQUIP

Questions

20

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Whats going on

I have dsl in my area but been having no service that because there is an outage but the keep giving me the round around and they dont really help with knowing when its really going to be fixed or if they just getting rid of dsl and making customers change from service i really want to know if anyon

Questions

50

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Ongoing outage in San Jose

We've been without phone, internet and TV U-verse service since Sunday (5th day and counting).  Service workers have been in my neighborhood every day but missed our appointment on Tuesday and nobody can give us a revised ETA for a fix.  Can anyone help?  This is getting ridiculous.

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1.4K

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Closed

EMERGENCY CALLS ONLY?

I am not able to make calls. My phone says Emergency calls only and I do not have internet access as well.Is there an outage here in Mcloud OK?

Questions

72

2

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Bad Cell Service after 9PM EST

For the Past 3 nights starting on the 9th of Jan, after 9pm the service tanks. Download and upload speeds are very inconsistent along with pings jumping from 28 to 500 in seconds. Again this only has been happening after 9PM EST in area code 207(03903). In the morning, everything is fine up until 9p

Questions

92

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Outage

I currently have no service. Bill is up to date and I have checked on the AT&T app. First it said no outages detected and now it says my area doesn’t exist.. I look online and see that several people don’t have service. It’s been this way all day today. I hope this gets situated soon because I’m

Questions

26

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no service as of yesterday 8/9/2014 in Newton MA - What gives???

Anyone else in Newton Center MA completely lose their AT&T cell signal yesterday morning? Today 8/10/2014 this monring still no signal on our phones, at best we get 1 signal dot on 4G. Is there a major service outage in the area right now?? 23T

Questions

439

2

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Outage/SOS

Phones on family plan locked in SOS mode. Outage?

Questions

21

1

Constant outages w/ Fixed Wireless Internet

So last Spring, every heavy rainfall (4+ in/hr) I would loose internet service for 24-48 hrs. it's like Rain fade but doesn't immediately reconnect. This happened at least 5 times until around August, and suddenly no more issues... Rock solid! No matter the weather. So I thought ATT fixed the local

Questions

1.5K

5

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AT&T Uverse and fiber Internet down in Pacifica, CA - solid green broadband light + fast flashing green service light

Hello,Myself and many of my neighbors in Pacifica, CA are experiencing issue with gig fiber Internet (as well as Uverse TV) in our area. Calling AT&T has been impossible with the Covid-19 crisis impacting wait times on the phone. I have a tech coming out this Thursday but wanted to detail the issu

Questions

91

1

Only Lose Service in Specific Area

I only lose service in the same specific zip code/city, every time I enter it. I have bars, but I can’t text, call, or use any apps or anything requiring data. It doesn’t say no service and it shows almost full bars. No iMessage and no regular text will go through. It’s a well populated city and the

Questions

15

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DSL Outage

I have had a dsl outage for almost 3 weeks now. I have called to check the status multiple times with the only answer being that it will be restored in 2 days. On top of this, AT&T wants to charge us $1000 for our business and fax lines EACH because landlines are now obsolete. They have suggeste

Questions

26

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Closed

Response to AT&T being scam artists

This comment is regarding the lies and deception as well as fraudulent scams by AT&T and I got to say these accusations and claims are 100% without a doubt sure if any agent knowing me back in this app is just as bad shame on you because I was just recently scammed just last week by an AT&T

Questions

79

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