I have been unable to set up an account for HBO Max. I tried to do it from myAT&T and every time I get a "It's not you, it's us; We can't get your account ready right now. Give it some time and try again." message. This has been happening for days. I even tried switching from Unlimited Plus to Unlim

I was looking over my account details today and realized that HBO Max is included in wireless plan. Great! Then I ran into the same issue that countless others seems to be coming up against. I have followed the steps on both the ATT support site as well as HBO Max but have no "Activate HBO Max" or "

I have ATT Plus plan and I just found out that you can get HBO Max through ATT without having to pay. However, I got an error message when I attempted to create an HBO Max account through the "subscribe through my TV provider" option. After signing in with my login information, I got an error messag

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Please explain to me what sddv means. I know that it is just a code for billing. But what do the letters stand for? What is the acronym?

When you have Unlimited Elite (or the Unlimited Plus plan that used to be sold), it is marketed as getting "Free HBO Max." Does this only mean you get the HBO Max app for free, or does it mean it is free on your DirecTV (traditional) receivers at home, or U-verse, etc?  My DirecTV bill is char

I have Max thru DirecTTv and cannot log in on my IPad. I select Direct Tv and then it flips me to AT&T. No matter what login creds I use, it won’t log me in and I know they are correct . On my phone, no problem. What is the issue??

When I try to watch HBO movies from the uverse site, I get a message that says "missing registration token."   When I go to HBOGo and try to sign in, it says HBO isn't on on account.  It is.   Help please?   [edited for privacy-please do not post personal information]

I have spent 4 hours with the support and it looks like it is staffed with folks who have no clue what they are doing. There is no call back if call gets disconnected. there is no way to contact support other than phone and being on hold for hours. The "My Services" area of my account has been showi

Can i get access to HBO with my Business wireless plan - We have 10 plus lines with AT&T

Another "Can't Verify Your Subscription thread. I have Unlimited Elite Plan on 4 phones. I received a text message from ATT today letting me know that my plan has HBO Max available and all I need to do was follow the signup option for HBOMax.  I logged in to the ATT site with my username and

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

I've been having an issue for months now trying to log in to my DirecTV Now/HBO account that I set up with my AT&T Unlimited Choice plan in 2016 or 2017. It seems like I lost access somehow at some point? My current plan says I should still have DirecTV Now and HBO so why did I suddenly lose acc

Which app do I need and how do I activate HBO to watch.

I've been trying to sign up for my Free HBO with my wireless unlimited plan for a while now and keep getting the same error code. I see that a lot of your customers have this same issue for many months. It is a feature of my plan. Please provide me with a workaround or fix for this. Thank you.

I'm an unlimited Elite member and can't get Watch TV OR HBO go to login. Continue to get generic error messages about being unable to log me in at this time. VERY frustrating and no threads with solutions to be found.Anyone figure a way through this??- Jeff

It says multiple places online that my plan includes HBO. Tried calling support before COVID about this, they said my plan doesn't include it. I asked them why it says "HBO included", underneath my plan then. No response, no help. Can anyone help me figure out how to get the HBO service I am pay

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat