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hbo max

when i stepped up my service i was told in the store that hbo max came with my service i have been trying on and off to get it to work since i was using another service provider but now that service is gone and i would like to use my full benefits but for some reason it doesnt show that i have that

Questions

56

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HBO GO Not Working

I try to login to my hbo go account and it gives me the error: FBTSML218E The specifications for the SAML2.AssertionConsumerService endpoint are not valid. Please email me at   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID n

Questions

491

6

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Appalled by Customer Service Experience

I know telcos are not known for their customer service but the experience I had today was nothing short of appalling. @ATTMobilityCare. I was told months ago when adding a line that our new service includes HBO Max. Everything was fine until DirecTV Stream got rid of HBO Max. Fine, I still had it in

Questions

47

3

Link HBO Account?

Hello! We recently upgraded to an ATT plan that includes free HBO. I thought I got our accounts linked but this morning we were charged for HBO again. Can someone tell me how to activate the free service?

Questions

78

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Ordered HBO free preview online - how long for order to go through?

Hi --I tried to call customer service, but it was after hours. So placed the order for the HBO free preview online. I was wondering how long it takes for it to go through as it hasn't yet? And it doesn't show my order number on my account.Anyone have any idea?

Questions

305

2

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HBO Go on iphone says I have no HBO subscription when I do

Pop-up message on my HBO Go app (iphone 8 plus) says, "It appears that your AT&T U-verse subscription does not include HBO."  Well, my subscription does include HBO.  I see many similar complaints on the web dating back to 2015, but no solutions.  Lame suggestion of uninstalling/reinstalling the app

Questions

357

1

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FREE HBO WITH 5 LINES

Hello Recently updated my 5 line plan to Unlimited Elite. I was able to sign on to HBO GO. What do my other 4 lines use to sign in to HBO GO? Do they all have to create MYATT accounts?Thanks

Questions

27

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HBO WITH AT&T UNLIMITED ELITE

I keep getting referred to https://www.att.com/myatt to activate my included HBO plan, but I don't see where to actually activate once I am logged in. I am just redirected to the My Account page. When I try to log into HBO GO using AT&T WIRELESS / WatchTV as my provider, I get an error message: "We

Questions

327

2

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AT&T/HBO MAX FAILURE

Unlimited Elite wireless plan listed as HBO max included; however, I am unable to log in following any of the instructions. I keep getting the same message with different error codes. AT&T will only answer my calls after long wait times and I've been hung up on twice trying to resolve this issue. I

Questions

172

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HBO Max Subscription Has Expired

Hi, I've been having this issued for over 2 months now. On my account it states that HBO Max Subscription through AT&T has expired. I signed up with the unlimited plan Sept 2nd and the rep told me, there's no expiration date on the subscription. When I click on a movie an option of "choose a pla

Questions

1.2K

3

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Unable to Activate HBO Max

Does anyone know how to get my subscription verified and active??? I have HBO Max with my Internet 1000 plan which was installed last Thursday June17. For the last 6 days, I have tried over a dozen times to activate it on my phone and laptop with no success. I follow the onscreen prompts but get the

Questions

111

2

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Login Loop

This happens once every two weeks. HBO Max on my MacBook and my Amazon Fire TV says "ATT Subscription Expired", but when I login to ATT it says "Your plan comes with free HBO Max, Stream Now!" I click the link and then login using provider and it keeps "Choose A Plan" or "Click Here If Already Subsc

Questions

238

3

Unable to sign into HBO Max through ATT Wireless (Unlimited Elite)

Sometime early December I lost access to HBO Max, specifically "my subscription expired". My wireless plan comes with free HBO Max and therefore should not expire. Since then, I've spoken to about 7 ATT representatives to try to get my subscription back. I've tried almost every solution suggested on

Questions

409

4

I don't have an AT&T account

I don't have an AT&T account, but someone else does, and has used my email address. He's resident in Texas (I'm in the UK) and has (or had) U-verse, DirecTV & HBO Max, plus a bunch of other nonsense account addons. I haven't however found a way to contact AT&T to correct this, as it

Questions

185

6

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Hbo Max "Can't Verify Service"

I signed up for the unlimited elite cell phone plan last Friday so I would be able to watch HBO Max. I have tried to log in endless times and it says it can't "verify my subscription". Have tried both on iPhone and on PC. I spend over two hours on the phone yesterday with costumer service ( two sepa

Questions

298

1

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AT&T fiber customer benefits

I have had AT&T fiber for 2 years now. I got a charge from HBO max. Does AT&T no longer offer a free subscription as a benefit to using fiber?

Questions

68

3

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Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

254

10

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HBOMax cannot verify subscription even though it is part of my phone plan

I came back from traveling in June to find that my HBOMax had been signed out and it would not let me sign back in. Since then, I've had 2 chat sessions with AT&T support where they have both put in a case for my situation to be followed up in 48-72 hours and received nothing.   I have

Questions

150

10

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HBO Max activation issue

We recently updated our plan to the AT&T Unlimited Elite plan and it says HBO Max is included with it, however when i look into support, it says to go to the tile on a desktop on the main page. There is no tile for that, so I do not understand how to activate it.

Questions

272

2

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After 2 years, still no free HBO

Unlimited data, was told I qualify, but still nothing. I texted 2883 and got the OOPS... screen with an error code. Its been 2 years.

Questions

333

9

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