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Audio is lost on iOS App after Short Buffer

I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h

Questions

 • Data & Messaging Features, Internet Tethering

17

1

0

Constant Authentication Error on AT&T Thanks/myAT&T App

Every time I try to take advantage of AT&T's current benefits and contests, I get the authentication error, "Uh oh. An error has occurred. Please check back later. Authentication error. CustomerProfile-1000 - No accounts found." I have current services, my login information is correct, I have tr

Questions

 • Account Features

29

1

0

Cannot setup HBO Max

I have tried everything possible to login to HBO Max, but it simply doesn't work; just like most of AT&T's sites and subsidiaries. I've made several calls to AT&T and HBO tech support and get no help. Eventually, they agree to send an email to help me out, but the email never shows up. This has happ

Questions

 • HBO Max Login & Installation

198

2

0

Upgrade at Walmart failed with error

Tried to get my wife's iphone upgraded last week at Walmart. We are all within a family plan while a friend of us is the account holder. My wife had been added as authorized user to the family plan, and she did upgrade her phone successfully 2 years ago at Sam's Club.This time, we failed when trying

Questions

 • Apple

648

2

0

0

Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

 • AT&T Internet Equipment

39

1

0

link to "get started" in order to setup wireless in smart home manager does not work

the link to actually click and"get started" to set up wireless in the smart home manager does not work. other links (for example, to HBO Max) on the page work, but you are unable to click in to the "get started" link so I am stuck and can't move forward. Tried on two different mobile devices and I'm

Questions

 • Network Coverage

35

1

0

Receiving Error when trying to submit Unlock Device request through ATT Device Unlock page.

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter the IMEI of the phone.It specifically says:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06#

Questions

 • Samsung

836

3

0

0

Closed

U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!!

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Questions

 • AT&T Internet Account

49

11

0

Email error messages

Keep losing connectivity to my email server due to a dropping of my password. Even though I have not tried any entries it tells me that I have expired my log-in attempts and will have to use a different ID or Password.  Now in both my phone and my computer I am locked out for 24 hours and even

Questions

 • AT&T Mail Login & Security

30

2

0

Where do I send the "equipment" back?

AT&T via brand new laptop less than a foot from modem, 1 tech visit and a whole day (OFF) wasted yesterday: "Connected"Verizon via my busted up iPhone 5s as a wireless Hot Spot: "Connected" (translation: Why you're seeing this right now.) * I only have two choices for internet at home because

Questions

 • AT&T Internet Account

98

1

0

0

Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data

I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in t

Questions

 • Data & Messaging Features, Internet Tethering

30

1

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

50

3

0

Cannot Sign Up Because Previous Owner of Phone Number Still Holds Account

I signed up for a new line with a new phone number this January, 2022. Since then, I'm having troubles signing up for apps/programs using this new phone number because the previous owner of the phone number still holds accounts using the phone number. Please help. Thank you.

Questions

 • Wireless Account

61

1

0

Phoenix 4 phone - not sending or recieving text messages

My text situation has gotten progressively worse. Often I cannot receive picture messages. In the past 24-48 hours, texts have been getting stuck in the "sending" stage.   Restarting the machine sometimes helps, but not always. I have also not received any messages after testing.

Questions

 • Android

98

7

0

I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Questions

 • Account Features

74

1

0

Router periodically turning off every 2 hours

I just got AT&T fiber installed two days ago and have been experiencing some inconsistent router connection issues ever since I attempted an IP Passthrough from my Arris BGW210-700 to my Nighthawk R7000P router. Everything works well until the 2 hour mark comes up and the router would disconnect and

Questions

 • AT&T Fiber Equipment

187

2

0

New, unused, boxed, Moto Z2 Force: "Your unlock request was denied because there's an unpaid balance linked to your device."

I aquired a new,unused, closed box Moto Z2 Force, and AT&T denied my request.

Questions

 • Other Phones & Devices

20

1

0

att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

 • Wireless Billing

60

3

Phone unable to make outgoing calls.

Hey guys, I have an issue where my phone can't make outgoing calls. That means I can't make calls to the att phone support line. The physical att stores i've gone in to always tell me they can't do anything, and I have to call the tech support line, so I'm stuck. The att chatbot unfortunately does

Questions

 • Android

45

8

0

Sign in to cancel order, but the option to create a user ID never happened

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

Questions

 • Wireless Account

52

2

0

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