This story is long and Iv'e told it about 7-8 times to 7-8 different AT&T "customer service" and "techs". It started back in May when my 1 year deal with U-Verse TV/Internet deal ran out. I called to cancel or get a new deal as my bill went sky-high. The rep got me a lower price for the same package

When listening and playing my tv regularly, my volume works fine. Except, when I am using and watching tv through my receiver the volume has to be 4 times as loud to even be heard. With the intense volume (or lack there of), the is then re occurring static that inhibits the sounds coming from the a

There is only two SD channels I watch the rest are HD channels. When I want to record something I have to be careful to select the HD version. Is there a way to show just HD channels when I select "More Showtimes" for a program. I have selected a program to record and the SD channel with that progra

My most recent problem is every tv show I watch has 1 minute sections missing from recordings (I think it might also be happening on live tv, but I watch live tv rarely so its hard to tell). It is happening anywhere from 1-10 times per hour, this is ridiculous.  I'm not sure if this time it's

My DVR just deleted about 30 recordings yesterday.  DVR was no more than 10% full.  This has happened before, as I just figured my wife had been delete happy.This happened while we were gone, so no foul play proven.  I had 30 recordings in the morning, now only 2.

Within the last week, our Uverse DVR has suddenly started deleting random recording. Date isn't a factor, Fullness of hard drive isn't a factor.  Programs recorded months ago are there, but things recorded a few days ago are gone.     Reading past forum entries I made sure no

95% of the time.....my WIRELESS DVR will reboot itself at 1:00am (actually 1:01am according to Alexa). WHY?  I've had techs come out for the past 7-8 YEARS and they cannot figure it out.  I would say that about 40% of that 95% I have to physically go into the living room and reboot the AC

The choice I made through the automated support system brought me to an area related to unused device disposal, but I need to recycle a failing device that is still in use.

A few months ago, we started noting brief glitches on TV. This happens with live or recorded shows (but since this is a DVR, even 'live' TV is always being buffered). At first, it was just pixelated for a second or two. Or just freezing, then picking up again in a few seconds. But the instances are

If I'm trying to record a show that has a 9:00p showing and a repeat at 11:00p, how can I get the DVR to create a series recording at the 11:00 time? I've tried selecting the 11:00 show and creating a series recording from it, but the DVR schedules the earlier show to record. I've got so much that r

I live at the end of your service area in Jewett Texas in the Robbins Community. To the south, east and west, Windstream is available, but right where I live it is AT&T. Windstream offers all of its customers internet service. While there is not monetary incentive for your to run high speed inter

i have a att.net email and i cannot receive emails or send emails

I currently have AT&T U-Verse and I'm on the AT&T Internet 25 plan. My router is the NVG599 and I am connected to a wireless access point, 2 wireless tv receivers, 2 wired tv receivers, 2 wired Xbox One's, 2 wireless laptops, 3 phones, and a Kindle.  I posted a question last week about me having pin

I signed up for U-verse on Oct 28, 2015 and in that time my TV and sometimes Internet go out for about 3 minutes at a time in random intervals. Sometimes it happens once an hour, sometimes it happens once a day. When I lose TV and Internet, the service light on my Gateway goes off and then in about

As of 3/12/20 the internet,TV was off due to an outage when we got home last night. We call ATT customer service 3/13/20 and explained what was going on. They did an trouble shooter to see will that help Nothing. Same thing all day toda. A young lady got in the phone stated someone will be out on Su

We have only one television set; for 10+ years, we've had U-Verse TV. A couple of years ago, we were given a new Arris VIP 2250 DVR. The DVR is wired to our AT&T U-verse Pace 5268AC Gateway Router. We also have AT&T Fiber Internet, which is super fast. It’s our understanding On-Demand p

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

Or is it just more recording capacity. https://www.att.com/support/article/u-verse-tv/KM1042519/ seems to imply you need the PACE DVR. I have tested our CISCO box and seems to be able to record 6 HD programs so I am saying it is not required, but is there an advantage besides capacity?

I will keep this short. I do not se any other way to contact AT&T in regards to my problem and have it documented. Here it goes. I recently had some work done at my house. I had a new wireless modem line ran outside in my backyard. The line was left on top of the ground as I was told some one would

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.