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suspension of my current prepaid number

Hi there, I am currently moving back to my home country and will not be in the States for quite a while. Since I don't have roaming function with my prepaid plan, I'd like to suspend this number until I go back to the States. Could you advise me how to do this? Is it possible for me to keep this nu

Questions

 • Account & Usage

40

7

0

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Donation or sponsorship for my Eagle Scout Project

I am looking for a donation for my Eagle Scout project that I have been working towards for the past 12 years of my life. I am looking for an email or contact to get in touch with someone about a sponsorship.

Questions

 • Gaming Arena

105

4

0

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When will AT&T internet be available for Lee County, GA?

I moved to a rural area but I had done my research via my relator. I was told AT&T internet was available. Now I am told it is not and that they are upgrading to provide better service. That was 2 years ago. I am simply looking for a straight answer of when, if ever will I receive some kind of s

Questions

 • AT&T Internet Plans

144

1

0

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DARRIN tech for in home help with box

What’s your policy at AT&T on wearing a mask while working in my parents home that are ELDERLY? While my mother was wearing one. Hummm. Then as a small attempt to make small talk my mom 79 years old asked if they were busy? He said Yea... calls like this they pay is out to come do. By then she was b

Questions

 • AT&T Internet Installation

57

1

0

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Broadband light is blinking green and I cant connect to internet service

Broadband light blinking green can’t connect to internet

Questions

 • AT&T Internet Equipment

107

1

0

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Pay One's Bill

One's bank account is no listed. Therefore, one cannot pay online with that feature.

Questions

 • Wireless Billing

50

1

0

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Old phone broke, need to find out how to use SD card with backup phone.

I have a Motorola that I've been using for years and have had no problems with it, however it no longer charges and had been laying dead for a day or so. I've tried cleaning the port, using different cables and many other things, yet after repeated failures I decided to simply put the SD card in a b

Questions

 • Android

222

4

0

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Are upgrade billing fees being waived?

I recently upgraded my device during the covid-19 pandemic and other carriers are waiving the $30 upgrade fee. Will ATT also do this? I’ve tried calling and chatting for weeks and can never get through or get transferred around the world. I also have a discount on my account and this fee has been wa

Questions

 • Online Account Access

102

3

0

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Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

 • Wireless Account

92

1

0

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Order was cancelled but no refund was sent.

I ordered the iphone 11 right after i submitted my order I got an email saying that it was cancelled and i did not receive my refund. So I call customer service and the lady tells me to call my bank. Why would i call my bank if i gave my money to At&t? Ijust want my money back.

Questions

 • Apple

51

1

0

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Telephone Concession Service

What is the current mailing address for Employee Concession Service?

Questions

 • AT&T Phone Account

133

1

0

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Customer service is scarier than a horror movie

I’m not the kind of person who would ever annoy a worker or create drama. But you gotta hear this story before signing up for them: 1) reaching an assistant will take you about half an hour. Multiple AT&T employees hung up on me today for no reason. 2) they charge you for international phone ca

Questions

 • Wireless Billing

136

6

0

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Why do I need a Voicemail password

Why is my voicemail suddenly asking for a password? I don't have one and never needed one, but it's suddenly asking me for a non-existent password.

Questions

 • Tones, Games, Videos, More...

41

1

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

 • Wireless Billing

558

3

0

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Help w bill due to co vid 19

My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help

Questions

 • AT&T Internet Account

334

6

0

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ACCESS FROM ATT

IS ACCESS FROM ATT ENDING SOON? OR IS THIS AN ONGOING PROGRAM FOR LOW-INCOME CUSTOMERS?

Questions

 • AT&T Internet Plans

578

4

0

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2 Questions

Why am I being charged .20/min/text when I'm on a .10/min prepaid plan? How can I contact a live ATT rep?

Questions

 • Wireless Billing

84

7

0

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PVC pipe in My yard

We moved into a “new construction” development some time ago. Construction in our phase is now complete - and everyone has telephone/cable/internet. That said- AT&T’s line was left exposed in our front yard within a PVC pipe that is poking out of the ground. What do I need to do to have this

Questions

 • AT&T Fiber Equipment

178

3

0

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Cancelled plan and am still billed with late fees.

I cancelled our phone plan we were not using. I was on hold for an hour and a half passed to three different representatives. I paid my bill in full, they were going to credit my account for a partial month and I cancelled the account. I asked the representative three times if it was taken care and

Questions

 • Wireless Billing

262

6

0

Accepted Solution

Official Solution

How do I get a phone number to talk to a customer rep

How do I get a phone number to talk to a customer rep

Questions

 • AT&T Phone Account

205

1

0

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