Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (500)

Relevance
Selected Relevance
Trade in package not received

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

Questions

295

11

0

Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

Questions

30

8

0

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

87

4

0

Never AT&T Again — Verizon ONLY

What a bag of shyte I was sold by the AT&T rep Natasha Lopez!   My final bill was $60 higher — never got my $200 reward for grandsons phone! And of course she was “here’s my cell, call any time” AND NOW SHE DOES NOT RESPOND!  BE FOREWARNED!! She made sure she was in contact n soothing until my 14-d

Questions

29

3

0

Fiber Splicing Contracting Work

Hey, I am looking to find out where I can find info on contracting for AT&T. I own a small fiber optic splicing company located in Washington state. We currently are working with Comcast, Lumen, and Ziply. but would love to grow. Thanks.

Questions

137

7

0

Broken, inaccessible S10 Phone

So I've been dealing with this for about a week and a half now.. My Galaxy s10 broke a while back (dropped it and the screen cracked), but this time the screen became unresponsive to touch. It would still light up and unlock with the face recognition, but the touchscreen wouldn't do anything. I trie

Questions

77

1

0

Who do I contact to relocate the utility box on the easement?

Hello, I have my house on the market  in Austin, Texas. I have some buyers who are investigating how much it would cost to move the utility move box to another location and buy back the easement.  I would like to do my investigation as well so that I can make sure that the quote the

Questions

152

1

Easement through backyard where we plan on building a patio

There is a 30ft wide AT&T easement running through my backyard, at an angle, and somewhat close to the existing deck. We have a designed patio that encroaches into the easement.  There is a lot more room on the property and want to inquire about permission or a variance to build into this

Questions

99

1

0

Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

44

2

0

went to a legit att store and was scammed by the greasy loser that sold my girlfriend and I phones

went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that

Questions

103

10

0

Denied for service. Feel I may be flagged

I’ve been with att for about 4-5 months under prepaid I originally was trying to get an Ipad and switch my iphone over to contract but I was denied and the rep suggested I start with prepaid and comeback in a few months knowing I needed service because nothing else works at my home. Also stating tha

Questions

238

2

0

AT&T Trade-In Credit Installments

I traded in my iPhone X last year for an iPhone 12 mini (August 2021). The trade in amount was $700 which AT&T is crediting back each month over 36 months. I would like to purchase a new phone through Apple with no installments or subsidies from AT&T. Will I continue to receive the credits f

Questions

33

1

0

Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

120

2

0

#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

Questions

168

7

0

Closed

Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

Questions

50

20

0

Device Unlock

Just purchased Microsoft surface duo from ebay, it seems that it is locked to att service. I am outside of US, so I can not contact the support without an account. As you know device unlock request page is not working, it says to try again in 24 hours but each time same thing happens after 24 hours.

Questions

59

4

0

How do I get my phone released when I’m not the account holder?

I am fleeing domestic violence. I have a family member who is willing to take over paying for my services on her own plan with a different carrier, but I need my phone released to me first. My abuser is the account holder. He said my phone is paid off, but he lied. I’m not sure how much is left to p

Questions

28

1

0

Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

53

15

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

72

4

AT&T is saying my IPhone wasn’t returned!

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

Questions

147

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.