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What happens to WiFi when the phone moves beyond the router’s range?

What happens to WiFi calls on AT&T when the phone moves beyond the router’s range. Is it dropped or will the wide area network pick it up?

Questions

 • Network Coverage

52

3

0

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Bought an iPhone 11 Pro from an att customer and he reported it stolen

I bought an iPhone 11 Pro from an AT&T customer and her reported it stolen after a couple months, my guess is to get a replacement device under insurance. So this customer is committing fraud to not only me but AT&T and the insurance company. Is there anything I can do in this case?

Questions

 • Device Features

41

1

0

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Official Solution

Hot spot issue!

I tried to set up a hot spot using my phone. It didn't work. I was given a message that I set a block to do that (I forgot I did that). Fine, no problem. Ever since then my usage has been eaten up within two weeks, then my speed slows down to #&$-$+!! speed for the rest of the month. This is now

Questions

 • Android

146

5

0

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Online Account access

PLEASE, PLEASE JUST HELP ME GET ONLINE!!!

Questions

 • Wireless Account

63

3

0

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I can't re-submit a new unlock request because it shows my imei is in progress

I got the unlock confirmation email after 26 hours and it says my confirmation link was good for only 24 hours. What should i do now? I cant even re-submit a new unlock request. Because it shows my imei is in progress. When i try to check the status it says I didn’t confirm their email. @HelpAt&

Questions

 • Apple

83

2

0

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How to File a Complaint for AT&T Authorized Store

I need to know how to file a complaint regarding an AT&T store location near me. The individual refused to help me and would not provide his name. Absolutely ridiculous. Thank you in advance.

Questions

 • Wireless Billing

188

2

0

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Red X

Main cable box shows a red ‘X’ in the middle of my tv screen secondary box works

Questions

 • U-verse TV Equipment

133

3

0

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when will ATT finish the fiber installation on our road in Lula,Ga

it has been a little over a year since fiber has been ran on our side of the street and now its being ran on the other side contacted att and they say it isn't available hmm,then why after asking the contractors installing the cable what it was and i was told it was fiber and try contacting ATT and

Questions

 • AT&T Fiber Installation

55

2

0

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Do I have to replace ven 501 wap with vap2500?

I have 2 wireless stbs. #1 is a isb7005 #2 is a VIP2500, and a VEN501 wap. The VIP2500 burned out, so at&t sent me a replacement vip2500, they included a VAP2500.  I setup the vip2500 and it works fine with my old ven501.  When my other vip2500 burned out 2 years ago and they replaced

Questions

 • U-verse TV Equipment

324

3

0

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cell tower not working in Eagle Idaho

we have no cell service in the Eagle , Idaho. suspected TOWER OUTAGE. please confirm if this problem has been reported and what the time line for resumption of service is.?

Questions

 • Other Phones & Devices

57

2

0

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I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

Questions

 • AT&T Internet Equipment

55

5

0

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Upgraded plan to get 5g but just paid for my previous plan a few days ago

ATT, I just paid 55 plus tax a few days ago for my plan but I now needed 5g service so I upgraded to 75 plan. It says I just added 55 a few days ago so how do I simply just pay the difference to enable this new 75 plan to be recognized because now my service is down. Help please fix this issue. I ne

Questions

 • Wireless Billing

84

1

0

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has anyone actually received their Veterans discount?

I was told I needed to submit a copy of my DD214 for a Veterans discount. I did this 5 months ago and was told it would take 3 months to become active on my account. I contacted AT&T 3 months after applying and was told it would be effective next month. Next month nothing so I contacted them ag

Questions

 • Wireless Billing

599

9

0

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Releasing Phone Number

My husband wants to transfer his number to my plan. Is there anyway to release his phone number without having to contact his father (account holder)? He has a narcissist for a dad who refuses to do anything to help him out, but my husband doesn’t want to lose his phone number. We do not know the

Questions

 • Apple

54

1

0

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myAT&T balance refund

I had added 45 dollars to my account because my plan used to be 45 dollars then was put to 50 and I had noticed after it was moved to a 50 dollar plan and I would like that money put back into my bank account, please.

Questions

 • Plans & Features

766

1

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AT&T Velocity (MF923) vs. Unite Express 2

Is there any significant difference between the AT&T Velocity (MF923) which I currently have and the Unite Express 2 which is being offered for free (aside from a small fee)? Anything that would really be noticeable in terms of reliability or speed?

Questions

 • Phone & Device Upgrades

226

1

0

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

 • Wireless Account

20

1

0

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My phone only catches 3G

I'm using a 5G data plan from At&t, but my phone only catches 3G ever since I've used a prepaid plan. Model: Samsung Galaxy A Quantum Location: I have used At&t service in Detroit, MI, Chicago, Il, and Los Angeles, LA. In all locations, only 3G. 

Questions

 • Data & Messaging Features, Internet Tethering

300

1

0

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Discontinue u-verse

I wish to drop my u-verse tv package.

Questions

 • U-verse TV Account

118

2

0

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Official Solution

AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

 • Wireless Billing

204

2

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