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ATT DID NOT PROVIDE GIFT CARD AS PROMISED

Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered. I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am no

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307

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Multifactor Authentication for my AT&T Account in case of SIM Swapping fraud.

How can I set up Multifactor Authentication on my AT&T Account and do away with the 2fA I am using now? At this time, the only process I can see that will hopefully prevent a fraudster from SIM Swapping my account is the AT&T passcode feature. Anyone??

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305

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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

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7.2K

17

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CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

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7.5K

2

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Access Prepaid account ( www.paygonline.com.)

I have been trying to access my Prepaid (GoPhone) account for several weeks now, and once I click to access/manage "prepaid", it brings me to the "can't access page". Is anyone else having this same issue???

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777

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My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

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17K

257

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Reactivate SIM card

If I've stopped auto prepaid for a long time, Will the account be deleted? Is it possible to reactivate my SIM card?

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266

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AT&T ACCOUNT NUMBER

Can you please point me in the right direction on how to find my AT&T Account number for AARP?

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75

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Arbitration demand

Is there support email I can send my demand over faster or fax

Questions

82

1

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Locked out of my AT&T email—AGAIN! Infuriating! AT&T, fix this!

Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho

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120

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How to get a Account

I plan to join the AT&T internet plan, but I can't create an account, because when I want to create an account, it only shows me to let find your account. Should I first call the company and tell them my plan before I can create an account

Questions

179

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Ridiculous hold time for recent order

Hi there. I have been on hold for over TWO HOURS for assistance with an extra letter added to my email address for an order. Can anyone get in touch???

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34

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Unable to sign into my account due to someone stealing old device

Someone stole my Apple iPhone 7 plus so I bought a new device and in order to transfer my account to a new one I have to be able to sign into my account but I'm unable to I can't talk to a person for some reason probably because I can't sign into my account and this isn't helpful to me at all. All I

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48

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I don't know my login information

My phone was stolen and I don't know my login information. How do I log into my account?

Questions

125

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Can't access my email account

I no longer have service with at&t and I don't know my account number and I'm unable to log in to my [email scrubbed] account Can someone help me please?

Questions

358

1

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Keeping prepaid account funds when changing plans

I want to change my monthly (30 day) prepaid plan (plus the three additional multi-line plans on my account) on July 9, via web acct, one day before the new 30 days roll over. Currently, there is over $200 in the account. The new plans will cost a total of $80 after multi-plan discounts. Can the c

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67

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Modifying account - ??best to do in store or online

Plan to add a phone to my existing family acct. Is it better to do this online or at a store?

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72

2

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Prepaid to postpaid what do I need to bring?

I am looking to go from a prepaid account (3 phones, all paid for/unlocked) to postpaid. I know I have to go to a corporate store, which is no problem, but I do not know what I have to bring with me.  Do I just need to bring the phone numbers?  The phones themselves?  The people (oh

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95

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How to get my number separately from an account i was on

Hey so i let my friend add me to his account. I left my phone provider and all of it. My friend has recently passed away and now i cant use my phone or can’t get verified to be on the account. How do i get my number released ? I was able to find out the bill has been racked up to 700-800$ though. I

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84

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Find a lost phone

My girlfriend lost her phone. We don't have an account together. Is it possible to find her device using my phone?

Questions

89

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